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Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Showing 1–25 · every procedure in the catalogue, any stage.

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CPV 79511000…Clear all

33 procedures

  1. Planned

    Out of Hours Call Handling Service 2026

    Eastlight Community Homes · delivery region not published

    Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

    • Telephone operator services
    • Call centre
    • Telephone switchboard services
    • +1
    Value
    £275k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06e4d0
  2. AwardedBelow threshold - limited competitionSME suitable

    Trent & Dove - Warden Call & Telecare Services ID619

    Trent and Dove Housing · East Midlands, West Midlands

    This procurement was for warden call and telecare services required for T&D over 55s sheltered schemes.

    Awarded to Appello Careline Limited

    • Alarm systems
    • Alarm-monitoring services
    • Health and social work services
    • +3
    Value
    £349k
    Term
    5 years
    Submit via
    portal not identified
    Published
    #05a1de
  3. Planned · expected · not yet publishedSME suitable

    Contact Centre Omni Channel Telephony

    Greensquareaccord · delivery region not published

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboards
    Value
    £542k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06cce6
  4. Planned · expected · not yet publishedCompetitive flexible procedure

    Contact Centre Omni Channel Telephony

    Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboard services
    Value
    Not published
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06c9fe
  5. Awarded · Competitive flexible procedureSME · VCSE suitable

    Out of Hours Call Handling Service

    The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)

    Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

    Awarded to Morgan Sindall Property Services

    • Call centre
    • Telephone network
    • Telephone operator services
    • +2
    Value
    £2.2m
    Term
    3 yearsup to 10 years with extensions
    Submit via
    In-tendlogin required
    Published
    #054603
  6. Open to join until Restricted procedureDynamic purchasing system2 lots

    Telephony and Communication Services Dynamic Purchasing System

    Scottish Government · Scotland

    The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

    Awarded to Gamma Telecom

    • Telecommunications services
    • Accessories for sound and video equipment
    • Audio-visual equipment
    • +54
    Value
    £48mceiling, not a contract size
    Term
    6 years
    Submit via
    Public Contracts Scotlandlogin required
    Published
    #02d30e
  7. AwardedOpen procedure

    Contact Centre Management System

    Leeds Federated Housing Association Ltd · Housing · Nationwide (UK)

    Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but …

    Awarded to IP Exchange Limited

    • Telephone switchboard services
    • Dedicated-business telephone network services
    • IP telephone services
    • +3
    Value
    £420k
    Term
    7 years
    Submit via
    mytenderslogin required
    Published
    #04e4ba
  8. AwardedOpen procedure22 lots

    RM6226 Debt Resolution Services - Lot 1

    The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

    Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

    Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

    • Platform interconnectivity software development services
    • Accounting and auditing services
    • Accounting services
    • +96
    Value
    £645m
    Term
    4 years
    Submit via
    Jaggaerlogin required
    Published
    #02ca60
  9. AwardedNegotiated procedure with prior call for competition3 lots

    ScotRail Customer Contact Centre

    ScotRail Trains Limited · Scotland

    ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

    Awarded to Teleperformance Ltd

    • Call centre
    • Office-support services
    • Payroll management services
    • +2
    Value
    Not published
    Term
    3 years
    Submit via
    portal not identified
    Published
    #03f5ae
  10. Planned · expected · not yet publishedSME suitable

    Preliminary Market Engagement - Warden Call and Telecare Services - ID619

    Trent and Dove Housing · East Midlands

    T&D are looking to procure a single-service provider to deliver a full range of warden call and telecare monitoring solutions from a range of devices and sensors.

    • Alarm systems
    • Alarm-monitoring services
    • Health and social work services
    • +3
    Value
    £349k
    Term
    5 years
    Submit via
    portal not identified
    Published
    #05a1ce
  11. Awarded · Below threshold - open competitionSME suitable

    Out of Hours Telephone Service

    Great Yarmouth Borough Council · Local authority · delivery region not published

    The provision of a telephone answering service which deals with emergency issues, out of normal working hours

    Awarded to Careium UK Limited

    • Telecommunication services except telephone and data transmission services
    • Telephone operator services
    • Telephone switchboard services
    Value
    £50k
    Term
    3 years
    Submit via
    In-tendlogin required
    Published
    #050b78
  12. AwardedOpen procedure

    ESPH AB WDC Emergency Lifeline (ESPH655 JB)

    Wealden District Council · Local authority · South East England

    Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. Ther…

    Awarded to Careium UK Limited

    • Alarm-monitoring services
    • Telephone operator services
    • Telephone-answering services
    • +1
    Value
    £300k
    Term
    3 years
    Submit via
    portal not identified
    Published
    #04a818
  13. AwardedOpen procedure

    SCC - MS - Business Continuity for Firefighters and Joint Fire Control

    Surrey County Council · Local authority · South East England

    A contract for emergency response contingency arrangements for Surrey Fire and Rescue Service (SFRS). Specifically, this contract is for two requirements that will be fulfilled by a single contractor. These two requirements are: i. Business…

    Awarded to Securitas Security Services (UK) Limited

    • Telephone operator services
    • Firefighting services
    Value
    £1.4m
    Term
    4 years
    Submit via
    ProContract (Due North)login required
    Published
    #04e313
  14. AwardedOpen procedureFramework3 lots

    Contact Centres and Business Services

    The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

    Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

    Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards

    • Administration services
    • Accounting and auditing services
    • Accounting review services
    • +51
    Value
    £3.5bnceiling, not a contract size
    Term
    4 years
    Submit via
    Jaggaerlogin required
    Published
    #02a266
  15. AwardedOpen procedure

    Provision of Out of Hours Telephone Service

    Aster Group Limited · Nationwide (UK)

    This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…

    Awarded to Somerset Lifeline T/A Deane Helpline

    • Call centre
    • Customer services
    • Emergency telephones
    • +2
    Value
    £792k
    Term
    9 years
    Submit via
    In-tendlogin required
    Published
    #04a474
  16. AwardedAward procedure without prior publication of a call for competitionFramework6 lots

    AMCV 331 - Telecare Managed Services

    Shropshire Council · Local authority · Nationwide (UK), West Midlands, South East England

    This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: • Manage the full contract, including l…

    Awarded to Appello Careline Limited, Appello Smart Living Solutions, Astraline (TEC) Ltd +6 more · 8 awards

    • Health and social work services
    • Administrative healthcare services
    • Alarm systems
    • +99
    Value
    £80mceiling, not a contract size
    Term
    3 years
    Submit via
    mytenderslogin required
    Published
    #03b735
  17. AwardedOpen procedure

    Historic England Customer Service Provision

    Historic England · Nationwide (UK)

    Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

    Awarded to Adecco UK Limited (t/a The Adecco Group)

    • Wide area network services
    • Call centre
    • Customer services
    • +1
    Value
    £460k
    Term
    3.5 years
    Submit via
    In-tendlogin required
    Published
    #048add
  18. AwardedOpen procedure

    Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

    Belfast City Council · Local authority · West Midlands, Northern Ireland

    The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Serv…

    Awarded to Athena Health Care Group (Park Road) Ltd, Like Us (NE) Limited · 2 awards

    • Telephone-answering services
    • Office-support services
    • Telephone operator services
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #03d4ab
  19. CancelledRestricted procedure

    Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council

    South Norfolk District Council · Local authority · East of England

    You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form …

    • Telephone operator services
    • Telephone and data transmission services
    Value
    £397k
    Term
    3.5 years
    Submit via
    portal not identified
    Published
    #03d5eb
  20. Closed Open procedure

    Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

    Belfast City Council · Local authority · Northern Ireland

    The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries acros…

    • Telephone-answering services
    • Office-support services
    • Telephone operator services
    Value
    £500k
    Term
    4 years
    Submit via
    Jaggaerlogin required
    Published
    #03d4e5
  21. Closed Open procedure

    Contact Centre System

    ForHousing Ltd · North West England

    ForHousing’s current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated lice…

    • Telephone operator services
    Value
    £220k
    Term
    4 years
    Submit via
    portal not identified
    Published
    #038ca9
  22. AwardedOpen procedure2 lots

    Out of Hours Emergency Telephony Service

    Aberdeenshire Council · Local authority · Scotland

    Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently…

    Awarded to SPS Doorguard Limited · 2 awards

    • Telephone-answering services
    • Telephone operator services
    Value
    £395k
    Term
    3 years
    Submit via
    Public Contracts Scotlandlogin required
    Published
    #035b26
  23. Planned · expected · not yet published3 lots

    TeleCare Call Monitoring and Out-of-Hours Emergency Answering Service

    London Borough of Hillingdon · Local authority · Greater London

    The London Borough of Hillingdon intends to tender the services for it's TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services in early September 2022. The contract duration for the services will be for a three year contrac…

    • Telephone-answering services
    • Social services
    • Social work and related services
    • +1
    Value
    £2.0m
    Term
    Not published
    Submit via
    portal not identified
    Published
    #035711
  24. Planned · expected · not yet published

    Telecare and Telehealth Goods and Services

    Procurement for Housing · Nationwide (UK)

    The current Telecare and Telehealth Services Framework Agreement is due to expire in June 2023. The current Framework comprises three lots - Lot 1 Equipment and Associated Services, Lot 2 Monitoring Services, Lot 3 Telecare Managed Services…

    • Health and social work services
    • Alarm systems
    • Alarm-monitoring services
    • +25
    Value
    £90m
    Term
    Not published
    Submit via
    portal not identified
    Published
    #033b4a
  25. Awarded

    NI Direct Strategic Partner

    Department of Finance · Northern Ireland

    Awarded to BT

    • Teleworking services
    • Business and management consultancy and related services
    • Business organisation services
    • +48
    Value
    Not published
    Term
    10 years
    Submit via
    portal not identified
    Published
    #032c13