Official UK procurement notice
Customer Due Diligence (CDD) Platform
Authority: NOTTING HILL GENESIS
What is being bought
Published requirement descriptionNotting Hill Genesis (NHG) is seeking a supplier for a cloud-hosted Customer Due Diligence platform to support its financial-crime and regulatory compliance obligations across residents, applicants, leaseholders, business partners and other counterparties. The platform must provide, as a single integrated service: identity verification (document and biometric, with a resident self-serve journey); politically exposed person and sanctions screening; company (KYB) verification and screening; ongoing monitoring of the screened population with alerting; case management, audit trail and reporting; and integration with NHG systems, including federated single sign-on.
Indicative volumes: approximately 4,000 new individual checks and 120 company checks per year; a one-off retrospective screen of approximately 70,000 individuals and 750 companies at onboarding; ongoing monitoring of approximately 74,000 individuals and 870 companies; around 375 staff users. Volumes are given for pricing purposes and are not guaranteed.
The contract is for an initial term of three years with extension at NHG's sole option by one or more periods of up to two years in total (maximum five years). Prices are fixed for the first contract year, with a single annual CPI-capped adjustment permitted at each anniversary; no other price adjustment or pass-through mechanism applies. Tenders will be evaluated on year-one rates over 60 months at the published volumes.
Full requirements, including the mandatory pass/fail requirements and the scored requirements, are set out in the tender documents, which are available free of charge from publication.
For more information about this opportunity, please visit the eSourcing portal at:
www.delta-esourcing.com/tenders/UK-UK-London… ↗
To respond to this opportunity, please click here:
CPV: Application service providers · Data analysis services · Data management services · Data supply services · Database services · Information technology services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£550,000
- Economic & financial standing
•Financial standing: assessed on the last two years' filed accounts, management accounts where the latest accounts are more than nine months old, and an independent financial risk assessment. Where the bidding entity does not meet the standard on its own covenant (including audit-exempt subsidiaries), an unconditional parent company guarantee in NHG's form is required at contract signature.
•Insurance: professional indemnity, cyber liability and public liability each of not less than £5m per claim, held by the contracting entity.
- Technical & professional ability
•Certification: ISO/IEC 27001 covering the service tendered (or Cyber Essentials Plus with equivalent independent assurance) and current certification under the UK Digital Identity and Attributes Trust Framework for the relevant identity-service roles.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality (narrative questions 35, scored requirements 25): 60%
- Price Whole-life cost over 60 months at year-one rates and published volumes: 40%
Published award criteria (2)
- Price Whole-life cost over 60 months at year-one rates and published volumes: 60 Month Cost
- Quality (narrative questions 35, scored requirements 25): Q35% + S 25%
- Economic & financial standing
•Financial standing: assessed on the last two years' filed accounts, management accounts where the latest accounts are more than nine months old, and an independent financial risk assessment. Where the bidding entity does not meet the standard on its own covenant (including audit-exempt subsidiaries), an unconditional parent company guarantee in NHG's form is required at contract signature.
•Insurance: professional indemnity, cyber liability and public liability each of not less than £5m per claim, held by the contracting entity.
- Technical & professional ability
•Certification: ISO/IEC 27001 covering the service tendered (or Cyber Essentials Plus with equivalent independent assurance) and current certification under the UK Digital Identity and Attributes Trust Framework for the relevant identity-service roles.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Sept 2026, 10:55 BST
- Last source update
- 26 Oct 2026, 11:03 GMT
- Award evaluation window
- Submission end – 4 Jan 2027
- Authority reference
XPROC2187- FTS notice number
2026/S 000-088929- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0775f5Find a Tender- Contract terms summary
Invoices are submitted monthly in arrears against a valid NHG purchase order and paid within 30 days of receipt of a valid, undisputed invoice. Disputed invoices are notified to the supplier within 10 days of receipt with reasons; the undisputed portion is paid on normal terms and the disputed portion within 30 days of resolution.
How it was run
Official notice- Submission deadline
- 19 Oct 2026, 12:00 BST
- Clarification deadline
- 9 Oct 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
19 Sept 2026 → 22 Feb 2027 · 6 dates- Tender notice published37 days ago19 Sept 2026, 10:55 BST
- Clarification questions by17 days ago9 Oct 2026, 12:00 BST
- Submission deadline7 days ago19 Oct 2026, 12:00 BST
- Latest notice published16h ago26 Oct 2026, 11:03 GMT
- Today27 Oct 2026
- Award decision expected byin 69 days4 Jan 2027, 23:59 GMT
- Contract startsin 117 days22 Feb 2027
Notice history
3 events · 2 releases on Find a Tender · since 19 Sept 2026- Tender notice published19 Sept 2026, 10:55 BSTUK4
- Procurement termination notice published26 Oct 2026, 11:03 GMTUK12
- Status changed to complete26 Oct 2026, 11:03 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 26 Oct 2026 | Cancelled |
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender