Official UK procurement notice
Digital Front Door Online portal 2022
Authority: Dudley Metropolitan Borough Council (Local council)
What is being bought
Published requirement descriptionDudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:
- allow us to manage our interactions with residents seamlessly across all channels,
- enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision,
- be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service and streamline our processes.
CPV: IT services: consulting, software development, Internet and support · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£1,960,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Suitability
Selection Criteria as stated in the procurement documents
- Economic & financial standing
Selection Criteria as stated in the procurement documents
- Technical & professional ability
Selection Criteria as stated in the procurement documents
- Successive reduction
- Candidates will be reduced successively across stages
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive dialogue
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 24 Jun 2022, 16:13 BST
- Last source update
- 5 Apr 2023, 11:42 BST
- Authority reference
AH225- FTS notice number
2023/S 000-009929- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-034a99Find a Tender
Publisher note: Please note that this is an award notice and the contract has been let to the Contractor above. Expressions of interest in future contracts should be directed as in section I. Supply chain opportunities should be sought directly with the awarded contractor as detailed above.
How it was run
Official notice- Submission deadline
- 29 Jul 2022, 16:59 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
Timeline
29 Jul 2022 → 5 Apr 2023 · 4 dates- Submission deadline29 Jul 2022, 16:59 BST
- Invitations to tender expected15 Aug 2022, 00:00 BST
- Bids must remain valid until31 Mar 2023, 23:59 BST
- Notice published5 Apr 2023, 11:42 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete5 Apr 2023, 11:42 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| GRANICUS-FIRMSTEP LIMITEDDigital Front Door Platform | £1,500,000 † | — | Awarded |
Contracts
Digital Front Door Platform · GRANICUS-FIRMSTEP LIMITED
- Signed
- 10 Mar 2023
- Value
- £1,500,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic | 3 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- European UnionFunder
Dispute resolution & review bodies
- Royal Courts of Justice,Review body
Bidders & participating suppliers
1 commercial party on the notice- Granicus Firmstep LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.