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Published 23 May 2025, 17:04 BST

Official UK procurement notice

NIBE & Heat Pump Service and Maintenance Contract

Official notice

Authority: LONDON & QUADRANT HOUSING TRUST (Housing)

ServicesUsing pre-Procurement Act commercial toolSME suitable
Sectors: Industrial machinery (42)Repair & Maintenance (50) Delivery: North West (UKD)East of England (UKH)London (UKI)
+1 moreSouth East (UKJ)
Planned pipeline valueValue not publishedpipeline notice, not a live tender
Tender notice expected Date not publishedfrom the planned procurement notice
Contract term 5 yrsends 29 Aug 2030 · up to 28 Nov 2031 with extensions · starts 29 Aug 2025

What is being bought

Published requirement description

The Contractor must provide:

  • Planned Preventative Maintenance (PPM):

Full annual servicing of all NIBE and Heat Pump systems according to manufacturer specifications and industry best practices.

  • Reactive Maintenance:

Emergency and non-emergency repairs, faults diagnosis, and first-time fix focus, within defined SLAs.

  • Parts and Materials Management:

Supply and fit genuine or approved replacement parts with warranty.

  • Asset Management and Reporting:

Maintain an up-to-date asset register including maintenance history, service outcomes, and lifecycle condition grading.

  • Resident Engagement:

High standard of resident communication and support, including pre-appointment notifications and satisfaction follow-ups.

CPV: Heat pumps · Repair and maintenance services

The lotProcurement structure

single lot · no lot value published
Lot #1PlannedRenewal 5 yrsSME
Contract period: 29 Aug 2025 – 29 Aug 2030 (5 yrs) · up to 28 Nov 2031 with extensions
Delivery: North West, East of England, London, South EastEligibility: SME eligible
Extensions: Extension options published
42511110 Heat pumps50000000 Repair and maintenance services

Procedure terms & legal framework

From the official record
Procedure method
Using pre-Procurement Act commercial tool
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Call-off under a framework
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 May 2025, 17:04 BST
Last source update
23 May 2025, 17:04 BST
FTS notice number
2025/S 000-027031
Latest notice
Pipeline notice (UK1)
Classification (CPV)
Heat pumpsRepair and maintenance services
Delivery area
North West (UKD)East of England (UKH)London (UKI)South East (UKJ)
Official registry OCID
ocds-h6vhtk-0524be Find a Tender
Related procedures1
  • Call-off under framework ProcurePublic Framework

How it was run

Official notice
Submission deadline
—

Timeline

23 May 2025 → 29 Aug 2025 · 2 dates
  1. Planning notice published
    23 May 2025, 17:04 BST
  2. Contract starts
    29 Aug 2025, 00:00 BST

Notice history

1 event · 1 release on Find a Tender
  1. Pipeline notice published
    23 May 2025, 17:04 BST
    UK1

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

LONDON & QUADRANT HOUSING TRUST

Contracting authorityPublic authority - sub-central government GB-COH: IP030441 · GB-PPON: PJQV-6311-TQXL 29-35 West Ham Lane, London, London, E15 4PNContact name, email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender