Official UK procurement notice
Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and Contact Centre Solutions)
Authority: Isle of Wight NHS Trust (Central government)
What is being bought
Published requirement descriptionThe Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies.
CPV: Call centre · Information technology services · Radio, television, communication, telecommunication and related equipment · Software package and information systems · Telecommunications services
The lotProcurement structure
single lot · no lot value publishedLot #1The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek…Planned
The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire which is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies.
Please note that this is not an invitation to tender, it is strictly a Pre-Procurement Market Engagement Questionnaire. The Authority is unclear at present on its preferred route to market or the procurement process that may be utilised. The purpose of the Market Engagement Questionnaire is to:
- Help inform and determine our procurement strategy and approach
- Assist in the scoping of the requirement
- Identify any innovative ideas
- Identify options available
There are a number of questions within the Market Engagement Questionnaire for you to answer but it is not compulsory to answer all of them. We are happy to receive any feedback you wish to offer.
Responses to the Market Engagement Questionnaire imply no commitment on Suppliers to engage in any subsequent procurement process, nor do they confer any advantaged status or guarantee of inclusion in any subsequent procurement process for Suppliers who do respond. The Authority is not committed to carrying out any future procurement process.
The Authority reserves the right to withdraw this Market Engagement Questionnaire at any time and is not liable for any costs incurred as a result of Suppliers engaging with this process.
Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is procontract.due-north.com ↗ and the reference number is DN652189. Please log in (or register if you do not have a log in) and the questionnaire will be available to download.
Please upload your completed questionnaire to the portal by 20th February 2023, 14.00Hrs.
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 23 Jan 2023, 14:21 GMT
- Last source update
- 20 Feb 2023, 15:29 GMT
- Authority reference
DN652189- FTS notice number
2023/S 000-005056- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0399c0Find a Tender
Publisher note: Completed questionnaires must be uploaded to the portal by 20th February 2023, 14.00Hrs. Please leave sufficient time to do this, as uploading times can vary depending on the file size. Documents must be uploaded in an Open Document format, and all attachments will ideally be Zipped in to one file. (Tip: Use PDF documents where possible to reduce file sizes). Please note: Organisations can upload / amend their response via the ProContract e-Tendering Portal at any time prior to the submission deadline. The response is secure and only visible to the organisation up until the closing deadline date / time at which point the system is locked to the organisation and contents become visible to the Council. PLEASE REMEMBER: This is not an Invitation to Tender (ITT) exercise. The Isle of Wight Council (the Authority) is intending to initiate a procurement process for the provision of Customer Contact Technology in the future, but this pre-procurement Market Engagement Questionnaire is a call for information only. The Council will consider the responses received and then consider its options. Please note that the date set out in II.3 is not certain and could be changed. Please note that the 'Type of Contract' as set out in II.1.3 says 'Services' but in fact it could be any combination/hybrid of goods/systems and/or services.
How it was run
Official notice- Submission deadline
- —
Timeline
20 Feb 2023 → 30 Jun 2023 · 2 dates- Notice published20 Feb 2023, 15:29 GMT
- Tender notice expected30 Jun 2023, 00:00 BST
Notice history
4 releases on Find a TenderPublished amendments (3 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextII.1.1 | Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Telephony (to include Telephony and Contact Centre Solutions) | Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and Contact Centre Solutions) | |
| — | TextII.2.4 | The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire which is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies. Please note that this is not an invitation… | The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire which is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies. Please note that this is not an invitation… | |
| — | TextVI.3 | Completed questionnaires must be uploaded to the portal by 20th February 2023, 14.00Hrs. Please leave sufficient time to do this, as uploading times can vary depending on the file size. Documents must be uploaded in an Open Document format, and all attachments will ideally be Zipped in to one file. (Tip: Use PDF documents where possible to reduce file sizes). Please note: Organisations can upload … | Completed questionnaires must be uploaded to the portal by 24th February 2023, 14.00Hrs. Please leave sufficient time to do this, as uploading times can vary depending on the file size. Documents must be uploaded in an Open Document format, and all attachments will ideally be Zipped in to one file. (Tip: Use PDF documents where possible to reduce file sizes). Please note: Organisations can upload … | |
| — | TextPenultimate paragraph · II.2.4 | Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://procont… | Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council v2". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://proc… |
Please note this amendment is in addition to Amendment 1 (published 26/01/23 2.39pm) and Amendment 2 (published 20/02/23 2.30pm).
2 amendments published without a description.
Routine re-releases (4)
- 2023-01: 1 release · 23 Jan 2023
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.