Telecare - Portsmouth - Equipment, Customer Management Software & Alarm Receiving Centre

In respect of Lot 1 (Telecare Equipment) the Council will establish a multi-supplier framework agreement made up of 3-5 suppliers. The framework agreement will be let using the Council's standard framework terms.

Call off contracts will be let primarily via direct award on a ranked basis with next ranked suppliers generally only used in the event of performance, capacity, availability, pricing, etc. issues with the top ranked supplier. However, the Council will also have the ability to let call off contracts via mini-competition.

Call off contracts will ideally be let using the Council's standard IT terms & conditions. However, the Council may allow for alterations to the terms and may even allow for use of supplier terms subject to accommodation of key non-negotiable elements set by the Council within said supplier terms.

A copy of the Council's standard IT terms & conditions along with

the current draft technical specification have been made available as part of the procurement documentation accessible via the Council's e-sourcing solution InTend. Suppliers are encouraged to review these documents and provide any feedback within their application submissions.

The framework agreement will be for the sole use of the Council and will run for a term of 4 years. The total value of contracts let via Lot 1 over the 4 year term could range from £250k based upon current customer numbers to £600k if customer numbers increase by the amount projected.

These values are non-binding and could be significantly exceeded in the event of a significant growth in customers above and beyond current projections.

Such modifications in terms of volume will be subject to application of agreed unitised commercial rates and honouring of contractual terms, specification, service levels, etc. agreed at award of contract in accordance with the allowances for modification of contracts during their term set out within Regulation 72 (1) (a) of the Public Contracts Regulations (2015).

Suppliers must be able to provide equipment which operates on a full Open Protocol basis and as such is able to integrate with any number of CMS, ARC and other associated systems without restrictions. The equipment must also not be subject to any installation or servicing restrictions which could impede the Council's in-house team of technical operatives.

Suppliers will be required to work in partnership with the Council and other suppliers in the event that contracts are awarded to separate suppliers for each of the Lots.

In respect of Lot 2 (CMS) the Council will enter into a single supplier contract which will run for a base term of 5 years extendable at the sole option of the Council on a rolling basis in increments of no less than 1 year and no more than 5 years for any single extension period.

The contract will ideally be let using the Council's standard IT terms & conditions. However, the Council may allow for alterations to the terms and may even allow for use of supplier terms subject to accommodation of key non-negotiable elements set by the Council within said supplier terms.

A copy of the Council's standard IT terms & conditions along with

the current draft technical specification have been made available as part of the procurement documentation accessible via the Council's e-sourcing solution InTend. Suppliers are encouraged to review these documents and provide any feedback within their application submissions.

The estimated value of the contract for Lot 2 could range from £60k to £100k over 5 years dependent upon whether customer numbers increase in line with projections.

These values are non-binding and could be significantly exceeded in the event of a significant growth in customers above and beyond current projections and / or significant utilisation of the rolling contract term extension option.

Such modifications in terms of contract duration and / or volume will be subject to application of agreed unitised commercial rates and honouring of contractual terms, specification, service levels, etc. agreed at award of contract in accordance with the allowances for modification of contracts during their term set out within Regulation 72 (1) (a) of the Public Contracts Regulations (2015).

Suppliers must be able to provide a CMS system which operates on a full Open Protocol basis and as such is able to integrate with any number of ARC and other associated systems along with different equipment types, manufacturers and models without restrictions.

The system must have dual analogue and digital capability to ensure that existing analogue equipment deployed within customer's properties remains effective whilst the 1st year digital replacement programme is completed.

In respect of Lot 3 (ARC) the Council will enter into a single supplier contract which will run for a base term of 5 years extendable at the sole option of the Council on a rolling basis in increments of no less than 1 year and no more than 5 years for any single extension period.

The contract will ideally be let using the Council's standard IT terms & conditions. However, the Council may allow for alterations to the terms and may even allow for use of supplier terms subject to accommodation of key non-negotiable elements set by the Council within said supplier terms.

A copy of the Council's standard IT terms & conditions along with

the current draft technical specification have been made available as part of the procurement documentation accessible via the Council's e-sourcing solution InTend. Suppliers are encouraged to review these documents and provide any feedback within their application submissions.

The estimated value of the contract for Lot 3 could range from £125k to £190k over 5 years dependent upon whether customer numbers increase in line with projections.

These values are non-binding and could be significantly exceeded in the event of a significant growth in customers above and beyond current projections and / or significant utilisation of the rolling contract term extension option.

Such modifications in terms of contract duration and / or volume will be subject to application of agreed unitised commercial rates and honouring of contractual terms, specification, service levels, etc. agreed at award of contract in accordance with the allowances for modification of contracts during their term set out within Regulation 72 (1) (a) of the Public Contracts Regulations (2015).

Suppliers must be able to provide a ARC solution which operates on a full Open Protocol basis and as such is able to integrate with any number of CMS and other associated systems along with different equipment types, manufacturers and models without restrictions.

The solution must have dual analogue and digital capability to ensure that existing analogue equipment deployed within customer's properties remains effective whilst the 1st year digital replacement programme is completed.