Turbostars Catering Services for CrossCountry Trains

The provision of Turbostar Catering is an outsourced service which focuses on the end-to-end management (including staffing and logistical arrangements) to provide on-board catering (Retail for Standard Class only) for CrossCountry Trains Turbostar 170 fleet. Turbostar trains are the train type you will often find on regional journeys along the CrossCountry network, with two or three coaches per train. Journeys on CrossCountry's inter-regional routes: between Cardiff and Nottingham via Birmingham, and between Birmingham and Stansted Airport via Leicester.

The service will include strategic routes of coverage (current route details below). Based out of XC Birmingham Service Centre (Birmingham New Street Station, Birmingham, United Kingdom) the supplier shall manage circa 41 colleagues to deliver the service on board.

The supplier will be responsible for managing the following equipment and organizational requirements:

• S-Lite Pump Pot Trolleys (repairs to be actioned by XC's supply chain, recharged to supplier). Quantity circa. 18 trolleys.
• Staff to onboard and alight the trolley upon shift commencement and completion.
• Supplier to maintain further equipment including Elia BFL Pump Pots (supplier shall maintain and replace accordingly).
• Supplier shall retail XC's catering retail menu products.
• Staff must wear XC branded uniform whilst providing services onboard (purchased through XC supply chain at cost).

The supplier will be responsible for contract overheads, these may be as follows (this is not an exhaustive list):

Contract Overheads:

Contract Management and Administration

Contract Administration NI

Contract Management Expenses

Computing

Mobile/Broadband

Office Stationery / Postage

Other Overheads:

Professional fees

EPOS Costs

EPOS Device Repair/Replacement Costs

Office Travel fees

Insurances

Bank Charges

Coverage routes by departure times, below is an overview of our current timetable:

Route 1

Monday - Friday

Nottingham - Cardiff

08:30, 09:30 (starts at Birmingham New Street)

09:07, 10:06, 11:07, 12:07, 12:07, 13:07, 14:07 (starts at Nottingham)

Cardiff - Nottingham

07:08, 08:08, 09:09, 10:09, 11:09, 12:09 (starts at Birmingham New Street)

10:45, 11:45, 14:45 (Cardiff - Nottingham)

12:45, 13:45, 15:45, 16:45, 17:45 (Cardiff - Birmingham New Street only)

Saturday

Nottingham - Cardiff

07:30, 08:30, 09:30 (starts at Birmingham New Street)

09:06, 10:07, 11:07, 12:07, 13:07 (Nottingham - Cardiff)

13:41, 14:41, 15:41 (Nottingham to Birmingham New Street only)

Cardiff - Nottingham

09:45, 10:45, 11:45

07:09, 08:09, 09:09, 10:09, 11:09 (starts at Birmingham New Street)

Sunday

Nottingham - Cardiff

10:12, 11:12, 12:30, 13:30 (starts at Birmingham New Street)

13:16, 14:16, 15:12 (Nottingham - Cardiff)

16:16, 17:16, 18:16 (Nottingham to Birmingham only)

Cardiff - Nottingham

11:49, 12:49, 13:49 (Birmingham - Nottingham only)

12:45, 13:45, 14:45, (Cardiff - Nottingham)

15:45, 16:45, 17:45, 18:45 (Cardiff - Birmingham New Street only).

Route 2

Monday - Friday

Birmingham - Stansted Airport

06:22, 07:22, 07:52, 09:22, 10:22, 11:22

Stansted Airport - Birmingham New Street

10:27, 11:27, 12:27, 13:27, 14:27, 15:22

Saturday

Birmingham - Stansted Airport

06:22, 07:22, 08:22, 09:22, 10:21, 11:22, 12:21

Stansted Airport - Birmingham New Street

10:27, 11:27, 12:27, 13:27, 14:27, 15:27, 16:27

Sunday

Birmingham New Street - Stansted Airport

11:22, 12:22, 13:22

Stansted Airport - Birmingham New Street

15:27, 16:27, 17:27

Coverage is reviewed twice annually due to train timetable changes which take place in May and December each year.

Business Requirements (high level for Preliminary Market Engagement Notice only):

Along with the initial description, XC trains has a requirement for interested organizations to comply with the following

• The supplier must provide services all-year round based on our timetable requirements (including UK Bank Holidays).
• The supplier must have in place mechanisms for fraud detection, prevention and reporting
• The supplier must provide weekly sales order reporting to the XC trains
• The supplier must provide regular detailed management information to XC Trains on a weekly basis; this must include invoicing details.
• The supplier must adhere to all applicable UK laws and regulation. For example, but not limited to, FCA, Security and GDPR.

Food Safety:

The Supplier must

• Ensure the food stored, handled and sold from CrossCountry premises complies with The United Kingdom's Food Laws and the associated assimilated European Regulations
• Have a documented Food Safety Management System based on the principles of Hazard Analysis and Critical Control Point (HACCP) in place, which is being implemented and maintained.
• Ensure food handlers are supervised and instructed and/or trained in food hygiene matters commensurate with their work activity.
• Ensure the premises used to store, handle and sell food is kept clean and maintained in good repair and condition.
• Ensure all articles, fittings and equipment with which food comes into contact are effectively cleaned and, where necessary, disinfected to avoid any risk of contamination.
• Ensure food waste, non-edible by-products and other refuse are removed from rooms where food is present as quickly as possible, so as to avoid their accumulation.

Health and Safety:

The Supplier must

• Comply with The United Kingdom's Health and Safety legislation.
• Have a documented Health and Safety Policy.
• Have a documented Health and Safety Management System in place, which is being implemented and maintained.
• Ensure their employees have received suitable and sufficient training commensurate with their work activity.
• Have suitable and sufficient risk assessments and associated safe methods of work in place, which are being implemented and being maintained.
• Co-operate with CrossCountry so far as is necessary to enable all legal duties or requirements to be performed or complied with.

Stages - Tender:

This tender will take place under a Competitive Flexible Procedure. Further detail of the approach will be made available in the Tender Notice.

• XC reserves the right to add or remove stages throughout the procurement process.
• XC reserves the right to cancel this procurement in its entirety at any time without any liability.

XC will require termination for convenience rights due to end of Franchise in October 2027.