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Search UK public tenders and contract notices

Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Showing 301–315 · every procedure in the catalogue, any stage.

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CPV 7951…Clear all

318 procedures

  1. Planned · expected · not yet published

    Call Monitoring of Teleheath Alarm Systems

    The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people. We want a provider that has experience o…

    • Call centre
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02b52c
  2. AwardedOpen procedure

    ISHA-Out of Hours Call Centre

    ISLINGTON & SHOREDITCH HOUSING ASSOCIATION LIMITED · Housing · Greater London

    The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to…

    Awarded to ORBIS PROTECT LIMITED

    • Call centre
    Value
    Not published
    Term
    3 years
    Submit via
    mytenderslogin required
    Published
    #028b92
  3. AwardedOpen procedure

    Contact Centre Services for TfW

    Transport for Wales · Nationwide (UK)

    TfW require the provision of Contact Centre services. This must be a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for…

    Awarded to CONNECT ASSIST LTD

    • Call centre
    • Customer services
    • Customer-care services
    • +3
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02ae99
  4. AwardedAward procedure without prior publication of a call for competition

    Call Handling Services

    NORTHERN GAS NETWORKS LIMITED · North East England, North West England, Yorkshire and the Humber

    The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: - Gas Emergency Calls received f…

    Awarded to Cadent Gas Limited · 2 awards

    • Telephone-answering services
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02a5e4
  5. AwardedOpen procedureFramework

    Languages

    The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

    The provision of a Quality Assurance Service for Buyers of the Framework. This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contr…

    Awarded to The Language Shop Limited

    • Interpretation services
    • System quality assurance assessment and review services
    • System quality assurance planning services
    • +2
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02aacd
  6. Closed Restricted procedure

    Professional Contact Center Staff Outsourcing – British Council MENA

    British Council · Local authority · Nationwide (UK)

    British Council is looking to engage a supplier for outsourcing call center agents to operate the Regional Contact Center for the British Council based in Egypt

    • Call centre
    Value
    Not published
    Term
    4 years
    Submit via
    In-tendlogin required
    Published
    #02a73e
  7. Planned · expected · not yet published

    Professional Contact Centre Staff Outsourcing – British Council MENA

    British Council · Local authority · Nationwide (UK), North East England

    British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt

    • Call centre
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02a73d
  8. Planned · expected · not yet published

    New Build Customer Care Call Handling and Contractor Management Service

    TRAFFORD HOUSING TRUST LIMITED · Housing · Nationwide (UK)

    Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and mon…

    • Repair and maintenance services of building installations
    • Call centre
    Value
    £170k
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02a577
  9. CancelledOpen procedure

    Quality Assurance and Speech Analytics - PP1015

    Orbit Group Limited · Nationwide (UK)

    Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System . Quality Management is vital to our business, especially our C…

    • IT services: consulting, software development, Internet and support
    • Call centre
    • Monitoring and control services
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02a46e
  10. AwardedOpen procedure

    T.4415 - Regional Support Services Gypsies and Travellers

    Torfaen County Borough Council · Local authority · Wales (Cymru)

    We are seeking to commission Housing Related Support Services for the following client group: - Gypsy and Traveller Regional Support Service (Torfaen County Borough Council, Newport City Council and Blaenau Gwent County Borough Council)

    Awarded to Gypsies and Travellers Wales

    • Social services
    • Civic betterment and community facility support services
    • Guidance and counselling services
    • +4
    Value
    £576k
    Term
    5 years
    Submit via
    ProContract (Due North)login required
    Published
    #028917
  11. No award madeOpen procedure

    ID 3170614 DfE - Enquiry Handling Service for the Go For It Programme

    Lisburn and Castlereagh City Council · Local authority · Northern Ireland

    Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling s…

    • Business services: law, marketing, consulting, recruitment, printing and security
    • Call centre
    • Postal and telecommunications services
    • +2
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #029e87
  12. Planned · expected · not yet published

    Debt Resolution Services

    The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

    Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. The key core services may include; • Debt Prevention Services • Managed D…

    • Collection agency services
    • Accounting and auditing services
    • Accounting services
    • +95
    Value
    £550m
    Term
    Not published
    Submit via
    portal not identified
    Published
    #029a8b
  13. Closed Open procedure

    ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element

    Lisburn and Castlereagh City Council · Local authority · Northern Ireland

    Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

    • Business services: law, marketing, consulting, recruitment, printing and security
    • Call centre
    • Telephone-answering services
    Value
    £223k
    Term
    18 months
    Submit via
    portal not identified
    Published
    #02969f
  14. Recorded

    DoF - Digital NI - Contact Centre Services for Government

    Department of Finance DoF · delivery region not published

    DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…

    • Call centre
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #0293a1
  15. AwardedOpen procedureFramework

    Additional Call Centre Capacity

    The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") · NHS & health · Scotland

    The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’), is undertaking this procurement of Additional Call Centre Capacity (‘Service’) on behalf of all entities constituted pursuant to the National …

    Awarded to ASCENSOS, Advice Direct Scotland Limited, Customer Experience People Ltd +6 more

    • Call centre
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #02932f