Search UK public tenders and contract notices
Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.
Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.
Contracts
Showing 1–50 · signed contracts with published terms.
- AwardedBelow threshold - without competition
Provision of Warden Call Monitoring Services
East Suffolk Council · Local authority · East of England
This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services
Awarded to Careium UK Limited
- Awarded value
- £40k
- Bids
- Not published
- Contract ends
- Published
- #078e1e
- AwardedBelow threshold - unknown
Out of Hours Emergency Repairs Call Handling Service
COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England
The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.
Awarded to Careium UK Limited
- Awarded value
- £144k
- Bids
- Not published
- Contract ends
- Published
- #077a3a
- AwardedBelow threshold - unknown
Out of Hours Telephone Answering Service
Orwell Housing Association Limited · Housing · East of England
Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required…
Awarded to Norse Group Services Ltd
- Awarded value
- £66k
- Bids
- Not published
- Contract ends
- Published
- #0777df
- Awarded · Open procedureFramework2 lotsSME · VCSE suitable
Outsourced Services
Government Commercial Agency · Central government · Nationwide (UK)
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards
- Awarded value
- £2.5bnceiling, not a contract size
- Bids
- 14–35per lot, 2 lots
- Contract ends
- Published
- #04ed73
- Awarded · Open procedureSME suitable
Out of Hours Contact Centre Services
The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…
Awarded to Care Quality Services Ltd
- Awarded value
- £805k
- Bids
- 6
- Contract ends
- Published
- #05f4dc
- AwardedAward procedure without prior publication of a call for competition
Out of Hours Call Handling
Chesterfield Borough Council · Local authority · East Midlands
Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…
Awarded to SPS Doorguard Limited
- Awarded value
- £32k
- Bids
- 1
- Contract ends
- Not published
- Published
- #06be3b
- AwardedAward procedure without prior publication of a call for competition
Out of Hours Phone Service
Housing Solutions · Housing · South East England
Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…
Awarded to Davies Group Limited
- Awarded value
- £75k
- Bids
- 1
- Contract ends
- Not published
- Published
- #06b9c9
- AwardedBelow threshold - without competition
Out of Hours Call Service
Plymouth Community Homes · South West England
Out of hours call service through to and including March 27
Awarded to ORBIS PROTECT LIMITED
- Awarded value
- £44k
- Bids
- Not published
- Contract ends
- Published
- #068ec5
- AwardedBelow threshold - without competition
Out of Hours Call Handling
Plymouth Community Homes · South West England
Out of hours call handling service
Awarded to ORBIS PROTECT LIMITED
- Awarded value
- £44k
- Bids
- Not published
- Contract ends
- Published
- #0676a2
- Awarded · Competitive flexible procedureSME · VCSE suitable
Out of Hours Call Handling Service
The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…
Awarded to Morgan Sindall Property Services
- Awarded value
- £2.2m
- Bids
- 8
- Contract ends
- Published
- #054603
- AwardedBelow threshold - unknown
Out of Hours Call Handling
mhs homes group · South East England
Provision of out of hours call handling
Awarded to KYNDI LIMITED
- Awarded value
- £81k
- Bids
- Not published
- Contract ends
- Published
- #065ccf
- Open to join until Restricted procedureDynamic purchasing system2 lots
Telephony and Communication Services Dynamic Purchasing System
Scottish Government · Scotland
The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…
Awarded to Gamma Telecom
- Awarded value
- £196kceiling, not a contract size
- Bids
- 2
- Contract ends
- Not published
- Published
- #02d30e
- AwardedBelow threshold - open competitionSME · VCSE suitable
Out of Hours Contact Centre
Aspire Housing · West Midlands
Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.
Awarded to ORBIS PROTECT LIMITED
- Awarded value
- £83k
- Bids
- Not published
- Contract ends
- Published
- #05e4ac
- Awarded · Open procedureLight-touch
DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Department of Justice · Central government · Northern Ireland
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…
Awarded to Withheld Section94 supplier
- Awarded value
- £3.2m
- Bids
- 3
- Contract ends
- Published
- #05dc8f
- AwardedBelow threshold - without competition
Netcall Service & Support Renewal
The Police and Crime Commissioner for Cambridgeshire · Police & fire · delivery region not published
Support Maintenance Netcall solution: Liberty Operator Services QueueBuster Solution Care Enhanced
Awarded to Netcall Technology Limited
- Awarded value
- £27k
- Bids
- Not published
- Contract ends
- Published
- #05fe1e
- AwardedOpen procedure22 lots
RM6226 Debt Resolution Services - Lot 1
The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)
Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…
Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards
- Awarded value
- £645m
- Bids
- 4
- Contract ends
- Not published
- Published
- #02ca60
- AwardedNegotiated procedure with prior call for competition3 lots
ScotRail Customer Contact Centre
ScotRail Trains Limited · Scotland
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…
Awarded to Teleperformance Ltd
- Awarded value
- £9.3m
- Bids
- 3
- Contract ends
- Not published
- Published
- #03f5ae
- Awarded · Below threshold - without competition
Fraud and Corruption Reporting Online (FCROL)
NHS Business Services Authority · Central government · delivery region not published
Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…
Awarded to Treble 5 Treble 1 Limited · 2 awards
- Awarded value
- £78k
- Bids
- Not published
- Contract ended
- Published
- #05a8b5
- AwardedBelow threshold - unknown
Contact Centre Out of Hours Call Handling
Livv Maintenance Limited (part of Livv Housing Group) · Housing · North West England
Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.
Awarded to Orca Business Support Ltd
- Awarded value
- £80k
- Bids
- Not published
- Contract ends
- Published
- #05ad3a
- AwardedOpen procedure
ESPH AB WDC Emergency Lifeline (ESPH655 JB)
Wealden District Council · Local authority · South East England
Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. Ther…
Awarded to Careium UK Limited
- Awarded value
- £232k
- Bids
- 1
- Contract ends
- Published
- #04a818
- AwardedBelow threshold - open competitionSME · VCSE suitable
Out of Hours Telephony Services
Wales and West Housing Association Ltd · Housing · Wales (Cymru)
Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.
Awarded to Careium UK Limited
- Awarded value
- £82k
- Bids
- Not published
- Contract ends
- Published
- #0519a6
- AwardedOpen procedureFramework5 lots
Language Services
The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)
The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telepho…
Awarded to See Contracts Finder Notice for full supplier list
- Awarded value
- £250mceiling, not a contract size
- Bids
- 37
- Contract ends
- Not published
- Published
- #040ace
- AwardedRestricted procedureFramework2 lots
Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services
HealthTrust Europe LLP (HTE) · Nationwide (UK)
HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spok…
Awarded to AA Global Language Services Limited, Absolute Interpreting and Translations Ltd, All successful bidders as per original contract notice +16 more · 3 awards
- Awarded value
- £50m–£250mceiling, not a contract size
- Bids
- 19–20per lot, 2 lots
- Contract ends
- Not published
- Published
- #02aebf
- AwardedBelow threshold - without competition
Security Cleared EXPO (stand and sponsorship) - 2025
The Mayor's Office for Policing And Crime · Central government · West Midlands
Direct award under the Procurement Act to facilitate attendance at events for targeted recruitment of security cleared staff
Awarded to SATOS Media Ltd
- Awarded value
- £37k
- Bids
- Not published
- Contract ended
- Published
- #0500c1
- AwardedBelow threshold - without competition
CTPHQ - Reed in Partnership Recruitment Fairs
The Mayor's Office for Policing And Crime · Central government · West Midlands
Payments to attend the MOD Career Transition Partnership recruitment events to support service leavers transition to employment outside of the armed forces.
Awarded to Reed in Partnership Ltd
- Awarded value
- £30k
- Bids
- Not published
- Contract ends
- Published
- #04ff24
- AwardedOpen procedureFramework3 lots
Contact Centres and Business Services
The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…
Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards
- Awarded value
- £1.5bn–£3.5bnceiling, not a contract size
- Bids
- 7–32per lot, 2 lots
- Contract ends
- Not published
- Published
- #02a266
- Awarded
24HR TELEPHONE HELPLINE
Ministry of Defence · Central government · Nationwide (UK)
Awarded to COMBAT STRESS
- Awarded value
- £435k
- Bids
- Not published
- Contract ends
- Not published
- Published
- #04e89c
- AwardedAward procedure without prior publication of a call for competition
Provision of Out of hours support for the computing and distribution Helpdesk
OPEN UNIVERSITY(THE) · Education · North East England, South East England
The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support.
Awarded to Norman Managed Services · 2 awards
- Awarded value
- £325k–£550kacross 2 awards
- Bids
- 1
- Contract ends
- Not published
- Published
- #03a5da
- AwardedOpen procedureFramework3 lots
EEM0071 - Vacant Property Management Framework
EFFICIENCY EAST MIDLANDS LIMITED · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Efficiency East Midlands Ltd (EEM) is a not for profit consortium which establishes and manages a range of Framework and DPS agreements. Our membership has now grown to 367 public sector organisations including housing associations and ALMO…
Awarded to Axis Europe, GAP Property Services (Leicester) Ltd, Gratton Construction Ltd +7 more · 3 awards
- Awarded value
- £40m–£80mceiling, not a contract size
- Bids
- 7
- Contract ends
- Not published
- Published
- #048653
- AwardedOpen procedure
Out of Hours Call Handling Service
Orbit Group Limited · Nationwide (UK), East Midlands, West Midlands, East of England, Greater London, South East England
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operat…
Awarded to Fortem Solutions Ltd
- Awarded value
- £113k
- Bids
- 8
- Contract ends
- Not published
- Published
- #040ce4
- AwardedOpen procedure
Wales Gypsy Roma and Traveller Advice and Advocacy Services
Llywodraeth Cymru / Welsh Government · Wales (Cymru)
The Welsh Government is procuring contract for a Gypsy, Roma and Traveller advice and advocacy service (“the Service”) for 2024-2028 on a pan Wales basis.
Awarded to TROS GYNNAL PLANT
- Awarded value
- £930k
- Bids
- 3
- Contract ends
- Not published
- Published
- #0469a2
- AwardedOpen procedure
For the provision Out of Hours Emergency Telephone Monitoring Service
Together Housing Association · Housing · Nationwide (UK)
For the provision Out of Hours Emergency Telephone Monitoring Service
Awarded to Orca Business Support Ltd
- Awarded value
- £500k
- Bids
- 5
- Contract ends
- Not published
- Published
- #0421f7
- AwardedAward procedure without prior publication of a call for competition
Care Coordination Hub
NHS Devon Integrated Care Board · NHS & health · South West England
The Care Co-ordination Hub provides a senior level, multi-disciplinary, clinical consultation service, including the ability to prescribe, which assesses patients' needs and navigates them to the right service, first time. Referrals are rec…
Awarded to Medvivo Group Ltd
- Awarded value
- £620k
- Bids
- 1
- Contract ends
- Not published
- Published
- #044729
- AwardedAward procedure without prior publication of a call for competition
Care Coordination Hub for Devon
NHS Devon Integrated Care Board · NHS & health · South West England
NHS Devon ICB sought to commission a care coordination hub service for Devon. Medvivo Group Limited were awarded the contract for these services. Contract start date: 20th December 2023 Contract end date (including extension) 21st March 202…
Awarded to Medvivo Group Ltd
- Awarded value
- £252k
- Bids
- 1
- Contract ends
- Not published
- Published
- #044dd4
- AwardedOpen procedureFramework8 lots
TfL 95743 Contact Centre Outsourced Services Framework
Transport for London · Nationwide (UK), Greater London
This is
Awarded to Capita Business Services Ltd, Charles Novacroft, HGS UK +4 more · 12 awards
- Awarded value
- Not published
- Bids
- 3–7per lot, 4 lots
- Contract ends
- Not published
- Published
- #034117
- AwardedOpen procedure
Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service
Belfast City Council · Local authority · West Midlands, Northern Ireland
The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Serv…
Awarded to Athena Health Care Group (Park Road) Ltd, Like Us (NE) Limited · 2 awards
- Awarded value
- £6k–£500kacross 2 awards
- Bids
- 2
- Contract ends
- Not published
- Published
- #03d4ab
- AwardedOpen procedure
ID 4779419 - DfC - Housing Supply - Landlord Helpline Service
Department for Communities · Central government · Northern Ireland
The contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice…
Awarded to HOUSING RIGHTS SERVICE
- Awarded value
- £210k
- Bids
- 1
- Contract ends
- Not published
- Published
- #03dd6a
- AwardedCompetitive procedure with negotiation
Business to Business Outsourced Services
NS&I · Nationwide (UK)
This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintainin…
Awarded to Sopra Steria Limited
- Awarded value
- £92m
- Bids
- 3
- Contract ends
- Published
- #035799
- AwardedAward procedure without prior publication of a call for competition
Extension to Enquiry Handling Service for the Go For It Programme
Lisburn & Castlereagh City Council · Local authority · Northern Ireland
An extension to the contract for the Provision of Enquiry Handling services for the Go For It programme via a single regional contract in order to achieve maximum economies of scale and ensuring consistency of delivery. The Contractor is re…
Awarded to Teleperformance Ltd
- Awarded value
- £223k
- Bids
- Not published
- Contract ends
- Not published
- Published
- #03c5f1
- AwardedOpen procedure2 lots
Out of Hours Emergency Telephony Service
Aberdeenshire Council · Local authority · Scotland
Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently…
Awarded to SPS Doorguard Limited · 2 awards
- Awarded value
- £40k–£88kacross 2 awards
- Bids
- 6per lot, 2 lots
- Contract ends
- Not published
- Published
- #035b26
- AwardedRestricted procedureFramework
Contact Centre as a Service (CCaaS)
Accent Group Ltd · Nationwide (UK)
Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and…
Awarded to Wavenet
- Awarded value
- £501kceiling, not a contract size
- Bids
- 9
- Contract ends
- Not published
- Published
- #037344
- AwardedOpen procedure
Longhurst Out of Hours Call Centre
Longhurst Group · East Midlands
Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contra…
Awarded to Appello Careline Limited
- Awarded value
- Not published
- Bids
- 9
- Contract ends
- Not published
- Published
- #0316c6
- Awarded
NI Direct Strategic Partner
Department of Finance · Northern Ireland
Awarded to BT
- Awarded value
- £120m
- Bids
- Not published
- Contract ends
- Not published
- Published
- #032c13
- AwardedRestricted procedure
The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group
NHS Devon Clinical Commissioning Group · NHS & health · South West England
NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: • 111 call handling services (NHS 111) • Clinical Assessment of 111 calls through the Cl…
Awarded to PRACTICE PLUS GROUP URGENT CARE LIMITED
- Awarded value
- £163m
- Bids
- 4
- Contract ends
- Not published
- Published
- #02cd32
- AwardedCompetitive procedure with negotiation
DoF - Digital NI - Contact Centre Services for Government
Department of Finance · Northern Ireland
DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…
Awarded to Serco Limited
- Awarded value
- £100m
- Bids
- 3
- Contract ends
- Not published
- Published
- #02927b
- AwardedOpen procedure
Provision of an out of hours repair call handling service
Pobl Group Ltd · Wales (Cymru)
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.
Awarded to LLesiant Delta Wellbeing Ltd
- Awarded value
- £149k
- Bids
- 4
- Contract ends
- Not published
- Published
- #02902f
- AwardedOpen procedure
ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element
Lisburn & Castlereagh City Council · Local authority · Northern Ireland
Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.
Awarded to Teleperformance Ltd
- Awarded value
- £223k
- Bids
- 4
- Contract ends
- Not published
- Published
- #02bc97
- AwardedOpen procedure
PAN2300 - Emergency Repairs Call Handling Service
Leicester City Council · Local authority · Nationwide (UK)
The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Ea…
Awarded to Pinnacle Connect Ltd
- Awarded value
- £187k
- Bids
- 6
- Contract ends
- Not published
- Published
- #02b88b
- AwardedOpen procedure5 lots
Language Services (Lots 1 to 5)
The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)
Crown Commercial Service (CCS), as the Authority, has established a Framework Contract with multiple suppliers for the provision of Language Services including Translation, Transcription and Ancillary Services, Telephone and Video Interpret…
Awarded to AA Global Language Services Limited, Capita Translation and Interpreting, DA Languages Limited +11 more · 141 awards
- Awarded value
- £10m–£65macross 141 awards
- Bids
- 16–67per lot, 5 lots
- Contract ends
- Not published
- Published
- #02b6b9
- AwardedAward procedure without prior publication of a call for competition
Call Handling Services
NORTHERN GAS NETWORKS LIMITED · North East England, North West England, Yorkshire and the Humber
The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: - Gas Emergency Calls received f…
Awarded to Cadent Gas Limited · 2 awards
- Awarded value
- £5.0m
- Bids
- Not published
- Contract ends
- Not published
- Published
- #02a5e4