Find a TenderAwarded without competition

Published 26 Mar 2026, 17:26 GMT

Official UK procurement notice

Casework system for Complaints, Councillor Enquiries and IR's

Authority: Bristol City Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)

+6 more

East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)

Awarded value£187,780published contract · exc. VAT

Awarded 26 Feb 2026no call for competition

Awarded to CIVICA UK LIMITED

What is being bought

Published requirement description

To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries

CPV: License management software development services · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Software RenewalAwarded

Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West

48000000 Software package and information systems 72212218 License management software development services

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 26 Mar 2026, 17:26 GMT
Last source update: 26 Mar 2026, 17:26 GMT
FTS notice number: 2026/S 000-028197
Classification (CPV): License management software development servicesSoftware package and information systems
Delivery area: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 more
South West (UKK)
Official registry OCID: ocds-h6vhtk-0675c8 Find a Tender

Why no open competition: Purchase of supplies or services on particularly advantageous terms from the liquidator in an insolvency procedure, an arrangement with creditors or a similar procedure under national laws and regulations
Published justification: direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640
It was not possible to retender due to migrating users away from Civica APP will take up to 18 months and therefore cannot be done within the timeframe available. It is vital that these services have a robust platform to support their operations. The council has a statutory and legal obligation to deal with Social Care and Housing complaints

Publisher note: Direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £187,7801 contract exc. VAT

Bids received 1

Contracts signed 1latest 26 Feb 2026

Awarded to	Value	Date	Status
CIVICA UK LIMITED	£187,780 †	—	Awarded

Contracts

Contract 028197-2026-1 · CIVICA UK LIMITED
Signed
26 Feb 2026
Value
£187,780
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 0 electronic	0	—	—

Contracting authority & participating public bodies

Bristol City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services City Hall, College Green, Bristol, South West, BS15TRContact name, email

Bidders & participating suppliers

1 commercial party on the notice

CivicaAwarded supplierGB-COH: 01628868 London, UK, SE1 9LQ

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.