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Find a TenderAwarded without competition
Published 14 Oct 2025, 12:36 BST

Official UK procurement notice

Customer Relationship Management (CRM) System

Official notice

Authority: Nottinghamshire County Council (Local council)

ServicesAward procedure without prior publication of a call for competition
Sectors: IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Awarded value£105,900published contract · exc. VAT
Awarded 17 Sept 2025no call for competition
Awarded to Digital Interactive Limited

What is being bought

Published requirement description

An effective CRM to log, record and be

able to report on Complaints/ Correspondence/ FOI's/

SAR's/ Police requests & Data Incidents.

CPV: Software supply services

The lotProcurement structure

single lot · no lot value published
Lot #1Nottinghamshire County Council has awarded a contract for the provision of cloud-based…Awarded

Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.

The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.

Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West
Extensions: This Call-Off Contract can be extended by the Buyer for one period of up to 12 months,

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
14 Oct 2025, 12:36 BST
Last source update
14 Oct 2025, 12:36 BST
FTS notice number
2025/S 000-065150
Classification (CPV)
Software supply services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-05cc39 Find a Tender
Why no open competition
The procurement falls outside the scope of application of the directive
Published justification

The contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.

In accordance with the framework's terms and the Public Contracts Regulations 2015, Nottinghamshire County Council conducted a desktop evaluation of pre-approved supplier offerings listed on the Digital Marketplace. A total of 17 suppliers were longlisted based on their ability to meet the Council's functional requirements, pricing structure, and service availability.

Following a comprehensive review of published service descriptions, pricing, and terms, the selected supplier Digital Interactive Ltd was identified as the only provider able to deliver all required modules and meet every specification criterion without the need for bespoke development or additional procurement.

The framework permits direct award without further competition where a single supplier demonstrably meets all requirements. This approach ensures transparency, value for money, and full compliance with the framework's call-off procedure.

Publisher note: This contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions and the Public Contracts Regulations 2015.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £105,9001 contract exc. VAT
Bids received 17
Contracts signed 1latest 17 Sept 2025
Awarded toValueDateStatus
Digital Interactive LimitedSME£105,900 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
17bids———

Contracting authority & participating public bodies

Nottinghamshire County Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services County Hall, Loughborough Road, Nottingham, East Midlands, NG27QPContact name, email

Dispute resolution & review bodies

  • The Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.