Official UK procurement notice
Customer Reward Solution · UK public procurement notice
Authority: Stonewater Limited (Public body)
What is being bought
Published requirement descriptionStonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support.
We would very much like to welcome your feedback to the below questions to assist us with refining our specification.
Please see our Requirements Document Customer Rewards Platform document for more specific requirements via the Delta platform.
Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 properties, we proudly serve more than 93,000 customers from diverse backgrounds across the country.
At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision - that everyone should have the opportunity to have a place that they can call home - we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people’s foyers.
Our approach is rooted in becoming a truly customer-driven organisation, building relationships founded on respect, honesty, transparency, and a commitment to equality, diversity, and inclusion.
With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability.
As part of the Stonewater Group, encompassing both commercial and not-for-profit subsidiaries, we engage in a range of commercial activities to fuel our mission of providing homes for those who need them most. Stonewater is more than a housing provider—we’re building foundations for futures. Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support.
We may wish to follow up on some answers directly with the suppliers either by email or Teams calls.
www.delta-esourcing.com/delta/viewNotice.html ↗
Access Code
456U4AP668
CPV: Customer-loyalty programme
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Stonewater Limited buys Advertising and marketing services (CPV 7934), and who usually turns up
Stonewater Limited’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Advertising and marketing services (CPV 7934) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 60 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Missing bid counts may hide more single-bid awards. This share is a minimum.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0% / 17%
2–30% / 22%
4–620% / 28%
7+80% / 33%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate20% / 20%
Within ±2%80% / 66%
Above estimate0% / 14%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7934Published estimate£36k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 246 past lots.
A forecast, not a list of bidders.
1 bid17%
2–322%
4–628%
7+33%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 6 Mar 2026, 10:17 GMT
- Last source update
- 11 Mar 2026, 11:18 GMT
- Authority reference
00473-CX- FTS notice number
2026/S 000-021689- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0663c9Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
6 Mar 2026 → 1 Oct 2026 · 4 dates- Planning notice published235 days ago6 Mar 2026, 10:17 GMT
- Latest notice published229 days ago11 Mar 2026, 11:18 GMT
- Market engagement200 days ago9 Apr 2026, 23:59 BST
www.delta-esourcing.com/delta/viewNotice.html ↗ Access Code : 456U4AP668
Possibility of virtual demo at a later date.
- Contract starts26 days ago1 Oct 2026, 00:00 BST
Notice history
2 events · 2 releases on Find a Tender · since 6 Mar 2026- Preliminary market engagement notice published6 Mar 2026, 10:17 GMTUK2
- Preliminary market engagement notice published11 Mar 2026, 11:18 GMTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender