Official UK procurement notice
Purchasing of Telephony Services for University Clearing Days
Authority: Sheffield Hallam University (Education)
What is being bought
Published requirement descriptionProvision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods. The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems.
The contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training. The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods.
CPV: Telecommunications services
The lotProcurement structure
single lot · no lot value publishedLot #1Provision of a hosted contact centre and telephony service to support the University's…Awarded
Provision of a hosted contact centre and telephony service to support the University's student recruitment and enquiry handling activities, including high-volume call handling during Clearing periods. The service comprises cloud-based contact centre software, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony infrastructure.
The contract includes the supply of concurrent agent licences, SIP telephony channels, inclusive call minutes, and associated hosting services, together with ongoing support and maintenance, service availability management, analytics and reporting, and professional services for configuration, optimisation, and user training.
The service is required to provide a stable, scalable, and resilient platform capable of supporting peak demand periods and business-as-usual operations.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 7 Jan 2026, 10:36 GMT
- Last source update
- 7 Jan 2026, 10:36 GMT
- Authority reference
2526-14-DTS-JM- FTS notice number
2026/S 000-000946- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0600aeFind a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
The contract was awarded via an existing compliant framework agreement in accordance with the framework call-off rules. The framework provides pre-competed pricing and terms, ensuring value for money and continuity of a business-critical service.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Netcall Technology Limited | £251,929 † | — | Awarded |
Contracts
Contract 000946-2026-2526-14-DTS-JM-1 · Netcall Technology Limited
- Signed
- 1 Nov 2025
- Value
- £251,929
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Netcall Technology LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.