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Published 4 Jun 2025, 14:59 BST

Official UK procurement notice

Retail and Café Services – Whittington Health NHS Trust

Official notice

Authority: Whittington Health NHS Trust (Central government)

6 lotsServicesOpen procedureAbove thresholdConcessionSME suitableVCSE suitable
Sectors: Industrial machinery (42)Hotel, restaurant and retail trade services (55) Delivery: Delivery location not published
Concession value (operator's revenue)£4,500,000total for 6 lots · operator revenue, not the authority's budget · 1 value update
Submissions closed 28 Jul 2025awarded 28 Nov 2025
Award (standstill) to Elior UK plc
Contract term 10 yrsends 31 Oct 2035 · starts 1 Nov 2025

What is being bought6 lots · detail below

Published requirement description

Whittington Health NHS Trust is seeking to appoint a single Potential Operator to provide food and non-food retail services across four demised outlets at Whittington Hospital. The opportunity includes:

  • Coffee bar (31.5 sqm)
  • Deli (48.3 sqm)
  • Main entrance coffee shop (c. 20 sqm)
  • Retail shop area (up to 1,290 sqm)
  • Automated retailing (as an option)

This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards.

The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.

CPV: Catering services · Restaurant and food-serving services · Retail trade services · Vending machines

Lots and requirements (6)Procurement structure

6 lots · all with a published value (£4,500,000 together)
Lot #1Coffee BarAwarded 10 yrsSMEVCSEPublished value£1,000,000

Coffee bar currently operating as Muffin Break is 31.5 sq. m in the Food Court area

Contract period: 1 Nov 2025 – 31 Oct 2035 (10 yrs)Value: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
42933000 Vending machines55300000 Restaurant and food-serving services55520000 Catering services55900000 Retail trade services
Lot #2DeliAwarded 10 yrsSMEVCSEPublished value£1,000,000

Deli currently operating as XLNT is 48.3 sq. m.in the Food Court area

Contract period: 1 Nov 2025 – 31 Oct 2035 (10 yrs)Value: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
42933000 Vending machines55300000 Restaurant and food-serving services55520000 Catering services55900000 Retail trade services
Lot #3Coffee ShopAwarded 10 yrsSMEVCSEPublished value£1,000,000

Coffee shop currently the MacMillan office is c.20 sq m in the Main Entrance

Contract period: 1 Nov 2025 – 31 Oct 2035 (10 yrs)Value: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
42933000 Vending machines55300000 Restaurant and food-serving services55520000 Catering services55900000 Retail trade services
Lot #4C-storeAwarded 10 yrsSMEVCSEPublished value£1,000,000

C-store area adjacent to the Food Court is 1,290 sq m

Contract period: 1 Nov 2025 – 31 Oct 2035 (10 yrs)Value: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
42933000 Vending machines55300000 Restaurant and food-serving services55520000 Catering services55900000 Retail trade services
Lot #5Automated retailingAwarded 10 yrsSMEVCSEPublished value£500,000

Automated retailing (refer to 3.13)

Contract period: 1 Nov 2025 – 31 Oct 2035 (10 yrs)Value: £500,000 exc. VAT · £600,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
42933000 Vending machines55300000 Restaurant and food-serving services55520000 Catering services55900000 Retail trade services
Lot #6Optional LotAwarded 10 yrsSMEVCSEPublished value£0

Refer to Tender Documents

Contract period: 1 Nov 2025 – 31 Oct 2035 (10 yrs)
Eligibility: SME eligibleVCSE eligible
42933000 Vending machines55300000 Restaurant and food-serving services55520000 Catering services55900000 Retail trade services

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Concession
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
4 Jun 2025, 14:59 BST
Last source update
1 Dec 2025, 09:30 GMT
Award evaluation window
Submission end – 1 Oct 2025
FTS notice number
2025/S 000-030907
Latest notice
Contract award notice (UK6)
Classification (CPV)
Catering servicesRestaurant and food-serving servicesRetail trade servicesVending machines
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-052c88 Find a Tender

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
28 Jul 2025, 18:00 BST
Clarification deadline
7 Jul 2025, 18:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/nellerdavies/ ↗

Timeline

4 Jun 2025 → 11 Dec 2025 · 11 dates
  1. Planning notice published
    4 Jun 2025, 14:59 BST
  2. Market engagement
    5 Jun 2025, 00:59 BST

    Whittington Health NHS Trust confirms that it has undertaken pre-market engagement in relation to the future procurement of retail and café services at Whittington Hospital.

    This engagement was conducted in accordance with Section 17 of the Procurement Act 2023, with the aim of informing the Trust’s procurement strategy, service model design, and commercial approach. The exercise was designed to ensure that the Trust has a full understanding of market capability, innovation, sustainability opportunities, and potential commercial structures before commencing any formal procurement.

    The engagement involved outreach via LinkedIn and direct conversations with a diverse group of providers, including but not limited to:

    • Compass Group
    • WSH Group
    • Thomas Franks
    • Fika Catering
    • A local SME store operator
    • Souter
    • Elior
    • Regular Cafes
    • Existing incumbent providers

    The Trust confirms that the purpose of this engagement was informative only, and no supplier was given an unfair advantage in any forthcoming procurement process. Any procurement opportunity will be advertised transparently and in accordance with statutory requirements.

  3. Next notice expected
    6 Jun 2025, 00:59 BST
  4. Tender notice published
    9 Jun 2025, 12:10 BST
  5. Clarification questions by
    7 Jul 2025, 18:00 BST
  6. Submission deadline
    28 Jul 2025, 18:00 BST
  7. Award decision expected by391 days ago
    1 Oct 2025, 00:59 BST
  8. Contract starts360 days ago
    1 Nov 2025
  9. Assessment summaries sent333 days ago
    28 Nov 2025
  10. Latest notice published330 days ago
    1 Dec 2025, 09:30 GMT
  11. Standstill ends319 days ago
    11 Dec 2025, 23:59 GMT

Notice history

10 events · 4 releases on Find a Tender · since 4 Jun 2025
  1. Preliminary market engagement notice published
    4 Jun 2025, 14:59 BST
    UK2
  2. Tender notice published
    9 Jun 2025, 12:10 BST
    UK4
  3. Published value published: £4,500,000
    9 Jun 2025, 12:10 BST
  4. Status changed to active
    9 Jun 2025, 12:10 BST
  5. Procurement method changed
    9 Jun 2025, 12:10 BST
  6. Deadline published: 28 Jul 2025, 18:00 BST
    9 Jun 2025, 12:10 BST
  7. Tender notice published
    9 Jun 2025, 13:32 BST
    UK4
  8. Contract award notice published
    1 Dec 2025, 09:30 GMT
    UK6
  9. Status changed to complete
    1 Dec 2025, 09:30 GMT
  10. Contract signature expected
    15 Dec 2025, 23:59 GMT
    scheduled
Published amendments (1)

Refer to tender documents

Routine re-releases (4)
  • 2025-06: 1 release · 4 Jun 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £4,500,0001 award exc. VAT
Bids received 6
Named bidders 1published on the award notice
Awarded toValueDateStatus
Across several lots1 award
Elior UK plc16 Feb 2026 – 15 Feb 2036£4,500,00028 Nov 2025standstill to 11 Dec 2025Standstill

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Coffee Bar1final-stage tenders · 6 at stage one00—
2 · Deli1final-stage tenders · 6 at stage one00—
3 · Coffee Shop1final-stage tenders · 6 at stage one00—
4 · C-store1final-stage tenders · 6 at stage one00—
5 · Automated retailing1final-stage tenders · 6 at stage one00—
6 · Optional Lot1final-stage tenders · 6 at stage one00—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

Whittington Health NHS Trust

Contracting authorityPublic authority - central government GB-PPON: PZHC-1999-RLHQ HIGHGATE HILL, LONDON, London, N19 5NFContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Elior UK PLCAwarded supplierGB-COH: 01106729 The Courtyard Catherine Street, Macclesfield Cheshire, North West, SK116ETContact email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender