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Published 22 Apr 2025, 14:25 BST

Official UK procurement notice

Smart Support - Technology Enabled Care

Official notice

Authority: Cheshire west and Chester Borough Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Published estimate£6,770,400≈ £1.4m / year · £6,770,400 inc. VAT · 1 value update
Submissions closed 25 Sept 2026
Next notice expected 1 Sept 2025
Contract term 5 yrsends 31 Mar 2032 · up to 31 Mar 2034 with extensions · starts 1 Apr 2027

What is being bought

Published requirement description

Delivery of an All Age Smart Support Service (previously known as Technology Enabled Care (TEC)) that has been designed to utilise digital solutions to improve quality of life, enhance wellbeing and safety and reducing social isolation for children, young people, adults and carers.

The Provider must deliver a whole Service on behalf of the Council. This includes an assessment of identified outcomes and what technology would be suitable, installation (including maintenance and repair), removal and recycling of technology. The Service must also provide the monitoring as well as delivery of the Carers Card and Mobile Response service.

The Smart Support Service is a flexible, outcome/needs led service and will not prescribe from a fixed list of technology but instead, will identify the wide variety of needs that can be met using the most up to date and innovative solutions.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1Renewal 5 yrsSMEVCSEPublished value£6,770,400
Contract period: 1 Apr 2027 – 31 Mar 2032 (5 yrs) · up to 31 Mar 2034 with extensionsValue: £6,770,400 exc. VAT · £6,770,400 inc. VAT
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South WestEligibility: SME eligibleVCSE eligible
Extensions: Demand based contract so the Council holds the right to increase or decrease volume and vary products called off. It is expected that the product range will evolve with the contract as more technology becomes available and the service users needs change. · 2 year extension available.
85000000 Health and social work services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    see Invitation to tender

  • Technical & professional ability

    see Invitation to tender

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • price
  • Quality
  • Social value
Conditions of participation2
  • Economic & financial standing

    see Invitation to tender

  • Technical & professional ability

    see Invitation to tender

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
22 Apr 2025, 14:25 BST
Last source update
14 Aug 2026, 08:03 BST
Award evaluation window
Submission end – 1 Dec 2026
FTS notice number
2026/S 000-077452
Latest notice
Tender notice (UK4)
Classification (CPV)
Health and social work services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-0505b1 Find a Tender
Contract terms summary

Suppliers can sign up to the early payment PSP scheme - all details are in the tender pack.

Review and risk notes
Risks

Potential Increase in service users

Changing needs of service users - demographics or health reasons

Changes to technology available - products could be discontinued or new technology introduced.

Changes which may come about with regards to any social care reform.

How it was run

Official notice
Submission deadline
25 Sept 2026, 10:00 BST
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.the-chest.org.uk ↗

Timeline

22 Apr 2025 → 1 Apr 2027 · 7 dates
  1. Planning notice published
    22 Apr 2025, 14:25 BST
  2. Next notice expected
    1 Sept 2025, 23:59 BST
  3. Market engagement356 days ago
    6 Nov 2025, 23:59 GMT

    To book your place, please follow the below link:

    www.eventbrite.co.uk/e/technology-enabled… ↗

    Event is in person Thursday 6th November 2025

  4. Tender notice published75 days ago
    14 Aug 2026, 08:03 BST
  5. Submission deadline33 days ago
    25 Sept 2026, 10:00 BST
  6. Today
    29 Oct 2026
  7. Award decision expected byin 33 days
    1 Dec 2026, 23:59 GMT
  8. Contract startsin 153 days
    1 Apr 2027, 00:00 BST

Notice history

7 events · 3 releases on Find a Tender · since 22 Apr 2025
  1. Pipeline notice published
    22 Apr 2025, 14:25 BST
    UK1
  2. Preliminary market engagement notice published
    14 Oct 2025, 09:43 BST
    UK2
  3. Tender notice published
    14 Aug 2026, 08:03 BST
    UK4
  4. Published value updated
    14 Aug 2026, 08:03 BST
  5. Status changed to active
    14 Aug 2026, 08:03 BST
  6. Procurement method changed
    14 Aug 2026, 08:03 BST
  7. Deadline published: 25 Sept 2026, 10:00 BST
    14 Aug 2026, 08:03 BST

Contracting authority & participating public bodies

Cheshire West and Chester Council

Contracting authorityPublic authority - sub-central government GB-PPON: PCJB-2814-BHZP The Portal, Wellington Road, Ellesmere Port, North West, CH65 0BAContact email

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender