Official UK procurement notice
Ticketing and Membership Systems Services 2025
Authority: British Film Institute (Charity / VCSE)
What is being bought
Published requirement descriptionThis procurement is for the implementation of a ticketing & membership platform and integration with other in-scope systems. This platform is one of BFI’s business critical systems and is used to support a number of different ‘What’s On’ digital services.
It is essential that we test the market and ensure that after 15 years, we select a platform fit for 2026 and beyond.
The new platform needs to meet user needs who expect an intuitive, efficient, optimised and accessible experience and in line with other seamless experiences they have with other cinemas or venues. It needs to be robust and scalable during peak sales periods (something that has been an issue in the past). The new system will integrate with other services within the wider ecosystem and support the ongoing digital programme experience and content management system workstreams
The Contract shall be awarded for 3 years with an option to extend for up to 7 years.
- How the procedure runs: PSQ - ITT - Presentation - Demonstration of Product - Award
- No preliminary market engagement: The EME was undertaken in May 2025 with some potential suppliers to test the market, understand the industry better, explore opportunities for further development, help to inform our thinking and also shape the Specification for this requirement. Participation in the Early Market Engagement process was voluntary and no preferential treatment will be given to the potential suppliers that participated in the EME during this formal procurement process. This stage has now concluded.
CPV: Information technology services · Maintenance and repair of ticket-issuing machinery · Software maintenance and repair services · Ticket printers · Ticket-issuing machines · Ticket-validation machines
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Simple description: Most Advantageous Tender Quality 70 Price 30
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 6 Oct 2025, 15:41 BST
- Last source update
- 20 Jul 2026, 12:26 BST
- Award evaluation window
- Submission end – 18 May 2026
- Authority reference
2025-423- FTS notice number
2025/S 000-062598- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05a8eeFind a Tender
- How it runs
PSQ - ITT - Presentation - Demonstration of Product - Award
How it was run
Official notice- Requests to participate (first stage)
- 30 Oct 2025, 12:00 GMT
- Submission deadline
- 30 Oct 2025, 12:00 GMT
- Clarification deadline
- 23 Oct 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
6 Oct 2025 → 1 Sept 2026 · 8 dates- Tender notice published386 days ago6 Oct 2025, 15:41 BST
- Clarification questions by369 days ago23 Oct 2025, 12:00 BST
- Submission deadline362 days ago30 Oct 2025, 12:00 GMT
- Award decision expected by161 days ago18 May 2026, 23:59 BST
- Assessment summaries sent99 days ago20 Jul 2026, 00:00 BST
- Latest notice published99 days ago20 Jul 2026, 12:26 BST
- Standstill ends89 days ago29 Jul 2026, 23:59 BST
- Contract starts56 days ago1 Sept 2026, 00:00 BST
Notice history
5 events · 2 releases on Find a Tender · since 6 Oct 2025- Tender notice published6 Oct 2025, 15:41 BSTUK4
- Contract award notice published20 Jul 2026, 12:26 BSTUK6
- Status changed to complete20 Jul 2026, 12:26 BST
- Procurement method changed20 Jul 2026, 12:26 BST
- Contract signature expected14 Aug 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Spektrix LtdSMETicketing and Membership System Services17 Aug 2026 – 16 Aug 2029 · up to 16 Aug 2036Extensions: There is an option of up to 7 years extension subject to agreement. · Options: There is an option of up to 7 years extension subject to agreement. | £672,000 | 20 Jul 2026standstill to 29 Jul 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8final-stage tenders | 5 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Spektrix LimitedAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: https://www.in-tendhost.co.uk/bfi/aspx/Home
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender