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Find a TenderPast planning noticePreliminary market engagement notice
Published 2 May 2025, 11:32 BST

Official UK procurement notice

Wakefield Council Contact Centre Telephony Solution

Official notice

Authority: Wakefield Council (Local council)

ServicesSME suitable
Sectors: Radio, television, communication, telecommunication and related equipment (32)Software Packages & ERP (48)Installation services (except software) (51) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Planned pipeline valueValue not publishedpipeline notice, not a live tender
Tender notice expected Date not publishedfrom the planned procurement notice
Contract term 2 yrsends 4 Apr 2028 · starts 5 Apr 2026

What is being bought

Published requirement description

Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.

CPV: Contact management software package · Installation services of line telegraphy equipment · Installation services of line telephony equipment · Telecommunications equipment and supplies

The lotProcurement structure

single lot · no lot value published
Lot #1Planned 2 yrsSME
Contract period: 5 Apr 2026 – 4 Apr 2028 (2 yrs)
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South WestEligibility: SME eligible
32500000 Telecommunications equipment and supplies48333000 Contact management software package51340000 Installation services of line telephony equipment51350000 Installation services of line telegraphy equipment

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
2 May 2025, 11:32 BST
Last source update
14 May 2025, 17:28 BST
Authority reference
RFS24-149
FTS notice number
2025/S 000-021486
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
Contact management software packageInstallation services of line telegraphy equipmentInstallation services of line telephony equipmentTelecommunications equipment and supplies
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-050c15 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

2 May 2025 → 5 Apr 2026 · 4 dates
  1. Planning notice published
    2 May 2025, 11:32 BST
  2. Latest notice published
    14 May 2025, 17:28 BST
  3. Market engagement
    23 May 2025, 23:59 BST

    A Market Engagement questionnaire is available to view and complete on the Mercell YORtender site yortender.eu-supply.com ↗, reference number: 98932 . The Market Engagement will close on 23/05/2025 at 12:00

  4. Contract starts205 days ago
    5 Apr 2026, 00:00 BST

Notice history

2 events · 2 releases on Find a Tender · since 2 May 2025
  1. Preliminary market engagement notice published
    2 May 2025, 11:32 BST
    UK2
  2. Preliminary market engagement notice published
    14 May 2025, 17:28 BST
    UK2
Published amendments (1)

The deadline for this market engagement has been extended to 23/05/25 at 12:00.

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

The Council of the City of Wakefield

Contracting authorityPublic authority - sub-central government GB-PPON: PDZN-8179-PJQV Wood Street, Wakefield, Yorkshire & Humber, WF1 2HQContact name, email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure