Search UK public tenders and contract notices
Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.
Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.
All records
Showing 1–50 · every procedure in the catalogue, any stage.
- Awarded · Competitive flexible procedureFramework10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services
Crescent Purchasing Consortium Limited · Charity · Nationwide (UK)
CPC have established a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework is open to members of CPC, listed at https://www.thecpc.ac.uk/members, including…
Awarded to ARBOR EDUCATION PARTNERS LIMITED, Advanced Business Solutions, Arbor Education Partners Group Ltd +16 more · 10 awards
- Value
- £46mceiling, not a contract size
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #066891
- Closes · 20 days leftOpen procedureSME · VCSE suitable
The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider
South Yorkshire Mayoral Combined Authority · Local authority · Yorkshire and the Humber
The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of…
- Value
- £300k
- Term
- 3.5 years
- Submit via
- ProContract (Due North)login required
- Published
- #07891b
- AwardedBelow threshold - unknown
Prevent and Protect Customer Relationship Management ('CRM') Tool
Surrey County Council · Local authority · South East England
Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits …
Awarded to Softcat Plc
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #078768
- Awarded · Competitive flexible procedureSME suitable
Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement
London Borough of Hackney · Local authority · Greater London
The procurement is for Customer Care Services relating to the Council's Shoreditch Parkside residential development. The initial procurement will be for a period of 2 years from practical completion and will include any mobilisation prior t…
Awarded to ZephyrComplete Limited
- Value
- £750k
- Term
- 2.5 yearsup to 3.5 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #0500e5
- Award pending · decided Competitive flexible procedure
Marketing Automation Platform for the National Gallery
The National Gallery · Central government · Greater London
We are appointing an advanced, multi-channel Marketing Automation Platform to deliver improved engagement and significant income uplift. The platform is able to intelligently and efficiently leverage our existing CRM data and respond dynami…
Intended award to Dotdigital EMEA Limited
- Value
- £316k
- Term
- 3.5 yearsup to 5.5 years with extensions
- Submit via
- Delta eSourcingpublic page
- Published
- #06848e
- Planned · tender expected
Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution
Capital City Partnership · Scotland
Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS).
- Value
- £1.5m
- Term
- Not published
- Submit via
- portal not identified
- Published
- #0777dd
- Awarded · Direct awardSME · VCSE suitable
North Northamptonshire Council - Customer Relationship Management Solution
North Northamptonshire Council · Local authority · East Midlands
North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.
Awarded to Placecube Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #068439
- Planned · tender expected
Ayrshire Meet the Buyer 2026
North Ayrshire Council · Local authority · Scotland
Ayrshire Meet the Buyer 2026 Date: Thursday 25 November 2026 Venue: Ayr Racecourse, 2-6 Whitletts Road, Ayr, KA8 OJE Time: 9.30 AM – 12.30 PM The Supplier Development Programme and the Ayrshire Councils invite local businesses and third sec…
- Value
- £1
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06f6c4
- PlannedSME suitable
Unified Customer Relationship Management System and Contact Centre Platform
Liverpool City Region Combined Authority · Local authority · North West England
** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be…
- Value
- Not published
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- portal not identified
- Published
- #06ed51
- Awarded · Open procedureFramework10 lotsSME suitable
CRM Platform (Donor and Session Programme)
NHS Blood and Transplant · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England
NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational cap…
Awarded to supplier not published · 7 awards
- Value
- £6.4mceiling, not a contract size
- Term
- 12 monthsup to 8 years with extensions
- Submit via
- Atamis (Health Family)login required
- Published
- #066fef
- AwardedBelow threshold - limited competition
HCC04/26 The Provision of a Case Management system for East of England MacMillan Money Advice Service
Hertfordshire County Council · Local authority · East of England
Hertfordshire County Council sought quotations for the provision of a Case Management system for East of England MacMillan Money Advice Service This is a Contract Details Notice and this opportunity has now closed.
Awarded to Advanced Case Management Solutions
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06e37e
- AwardedBelow threshold - unknown
27-SSJ-04
University of Cumbria · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
The University of Cumbria require a supply of Salesforce licences.
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06db4c
- Planned · expected · not yet published
DN Colleges Group - Customer Relationship Management Solution and Implementation
DN Colleges Group · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
DN Colleges Group undertook preliminary market engagement to explore options for a new Customer Relationship Management solution supporting the learner journey from initial enquiry through application, admissions and enrolment. The engageme…
- Value
- Not published
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #06d344
- AwardedBelow threshold - without competition
Education Cloud
University of the West of England · Education · South West England
Education Cloud - Unlimited Edition - until 11/05/2027
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06d2be
- AwardedBelow threshold - unknown
Contract for the Provision of a CRM System and an Employment Support Module
Surrey County Council · Local authority · South East England
To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal runni…
Awarded to Alcium Software
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #066ca0
- AwardedRestricted procedureFramework2 lots
Asset Management Software
Lancaster City Council · Local authority · Nationwide (UK), North West England, Wales (Cymru)
Contract renewal for Civica Property Management.
Awarded to CIVICA UK LIMITED, IVANTI UK LIMITED, See Contracts Finder Notice for full supplier list · 3 awards
- Value
- £5.0bnceiling, not a contract size
- Term
- 4 years
- Submit via
- Jaggaerlogin required
- Published
- #042889
- Planned
UOW992 Customer Relationship Management (CRM) System
University of Worcester · Education · West Midlands
The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement. The initial stage of this process is for prelimin…
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #069d52
- Planned
Pre-Enrolment CRM Solution
University of Huddersfield · Education · Yorkshire and the Humber
This is not a tender exercise. This is a scoping phase and not part of any formal procurement process and there is no commitment to carry out such a process at this stage. Participation or non-participation in this PME exercise shall not pr…
- Value
- £0
- Term
- 10 years
- Submit via
- portal not identified
- Published
- #06af0c
- Award pending · decided Open procedureSME · VCSE suitable
The Provision of a Leisure Management CRM Solution & Related Hardware
Chorley Council · Local authority · North West England
Chorley Leisure Ltd and South Ribble Leisure Ltd are the respective leisure services in their boroughs, delivering leisure, health and community services to the community. Under Chorley Council and South Ribble Council, they operate public …
Intended award to Gladstone MRM Limited · 2 awards
- Value
- £280k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #05ec2a
- Planned · tender expected Competitive flexible procedure
CRM Platform
NATIONAL ENERGY SYSTEM OPERATOR LIMITED · delivery region not published
Enterprise CRM platform licensing and associated services for customer relationship management
- Value
- Not published
- Term
- 4 yearsup to 7 years with extensions
- Submit via
- portal not identified
- Published
- #06a231
- Planned
CRM Future State Project Appraisal
Natural History Museum · Central government · Greater London
The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically f…
- Value
- £0
- Term
- 12 months
- Submit via
- portal not identified
- Published
- #0699c8
- Planned
CRM Future State Project Appraisal
Natural History Museum · Central government · Greater London
The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically f…
- Value
- £0
- Term
- 12 months
- Submit via
- portal not identified
- Published
- #0699c2
- AwardedOpen procedureFramework5 lots
GIS Software
Nuclear Decommissioning Authority · Nationwide (UK), Yorkshire and the Humber
GIS Software for NDA
Awarded to ESRI (UK) Limited, IDOX SOFTWARE LTD · 3 awards
- Value
- £1.8bnceiling, not a contract size
- Term
- Not published
- Submit via
- portal not identified
- Published
- #030693
- PlannedSME suitable
CRM System
Community Housing · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a c…
- Value
- Not published
- Term
- 3 years
- Submit via
- portal not identified
- Published
- #06856c
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #066897
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #0668a2
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #0668a9
- Planned · expected · not yet published
MGN0239 - Systems Provider(s) for Housing Associations
Magna Housing · Nationwide (UK)
We are seeking new digital solutions across Housing, Finance, CRM, and HR that offer strong, modern functionality and can integrate seamlessly with one another. The goal is to adopt standard, out of the box processes rather than heavily cus…
- Value
- £1
- Term
- 10 yearsup to 15 years with extensions
- Submit via
- portal not identified
- Published
- #067a97
- AwardedAward procedure without prior publication of a call for competition
CRM Fundraising and Donor Management SaaS
Royal Botanic Garden Edinburgh · Scotland
CRM Fundraising and Donor Management SaaS
Awarded to Blackbaud Europe
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #0673b4
- Closed Competitive flexible procedureUtilities
Customer Relationship Management and Billing (CRMB) Platform Procurement (Project Focus)
ENERGIA GROUP NI HOLDINGS LIMITED · Northern Ireland
OVERVIEW OF REQUIREMENT Energia is seeking an experienced and forward-thinking Supplier to partner with on a transformative journey: delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform), along with expert system im…
- Value
- £150m
- Term
- 7 yearsup to 10 years with extensions
- Submit via
- portal not identified
- Published
- #0665b4
- PlannedSME suitable
Barbican Centre Ticketing Software
The Mayor and Commonalty and Citizens of the City of London · Local authority · delivery region not published
We seek to understand software solutions that support ticket sales, financial accounting and analysis, marketing strategy and execution, and customer relationship management (CRM). Together, these capabilities will enable the Barbican to de…
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #0662fd
- AwardedOpen procedure
Contract for the Provision of Customer Relationship Management System
Robert Gordon University · Education · Scotland
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overar…
Awarded to Tribal Dynamics Ltd
- Value
- £300k
- Term
- 4 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #0520de
- Planned
Sales & Marketing Database
Moat Homes Limited · delivery region not published
Moat Homes Limited (the Authority) is undertaking preliminary market engagement to inform a potential future procurement for the replacement of its current externally hosted Sales & Marketing Database that supports the Moat Homes website an…
- Value
- Not published
- Term
- 5 yearsup to 10 years with extensions
- Submit via
- portal not identified
- Published
- #064a76
- Awarded · Open procedureSME suitable
EOL AI Customer Chat Bot
British Council · Local authority · Nationwide (UK)
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Awarded to AWTG LTD
- Value
- £230k
- Term
- 3 monthsup to 3 months with extensions
- Submit via
- TCS TAP eSourcinglogin required
- Published
- #055069
- Awarded · Competitive flexible procedure
IT Service Management (ITSM) Platform
ORDNANCE SURVEY LIMITED · South East England
Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public ser…
Awarded to Alemba Ltd
- Value
- £750k
- Term
- 2 yearsup to 5 years with extensions
- Submit via
- In-tendlogin required
- Published
- #04fc4b
- AwardedAward procedure without prior publication of a call for competition
Customer Experience Platform
MONEY AND PENSIONS SERVICE · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration
Awarded to CAPRICORN VENTIS LIMITED
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05fb64
- AwardedRestricted procedure
Customer Relationship Management System
Activate Learning · Nationwide (UK)
The provision, implementation and ongoing support of a CRM System.
Awarded to RIBBONFISH LIMITED
- Value
- Not published
- Term
- 5 years
- Submit via
- MultiQuotelogin required
- Published
- #04daf0
- Awarded · Direct awardUtilities
Extension to Field Service for Above Ground Assets
United Utilities Water Limited · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
United Utilities Water Limited (United Utilities) has a requirement to replace its current system for planning, scheduling and otherwise managing field operations for issues arising in relation to United Utilities' portfolio of above ground…
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05eb71
- Awarded · Open procedureSME suitable
Connect to Work CRM System
Staffordshire County Council · Local authority · West Midlands
Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into De…
Awarded to Alcium Software
- Value
- £200k
- Term
- 2 yearsup to 5 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #0581d2
- Awarded · Below threshold - open competitionSME · VCSE suitable
Provision of Out of Hours and Community Alarm Telephone Answering Service
ateb Housing Group Ltd · Housing · Wales (Cymru)
ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to cont…
Awarded to Galw Gofal / Conwy County Borough Council
- Value
- £86k
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- Jaggaerlogin required
- Published
- #059964
- Award pending · decided Direct award
Salesforce CRM licences
London South Bank University · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
3 Years Salesforce SaaS licences and support: CRM Core licences £2,451,962.48 excl VAT Marketing Cloud licences £348,108.62 excl VAT
Intended award to Salesforce UK Limited · 2 awards
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05d87d
- Planned · expected · not yet publishedConcessionSME suitable
Electric Vehicle Charging Infrastructure & Associated Services - LEVI Fund Portsmouth Partner Operator Concession Agreement
Portsmouth City Council · Local authority · South East England
Portsmouth City Council - the 'Council' - is undertaking a further stage of preliminary market engagement (PME) to inform the development of its approach for the delivery of 'Local Electric Vehicle Infrastructure' (LEVI) funded electric veh…
- Value
- £28m
- Term
- 15 yearsup to 16 years with extensions
- Submit via
- portal not identified
- Published
- #050028
- Awarded · Direct awardUtilities
Salesforce Renewal
United Utilities Water Limited · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and a…
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05ac2d
- Planned · expected · not yet publishedSME · VCSE suitable
Corporate Software and Related Products and Services
Crescent Purchasing Consortium Limited · Nationwide (UK)
This is an information gathering exercise named Preliminary Market Engagement. The purpose of this exercise is to gather information from suppliers who provide Corporate Software and Related Products and Services outlined within the documen…
- Value
- £40m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- portal not identified
- Published
- #05cc6d
- Closed Below threshold - open competitionLight-touchSME suitable
Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)
THE LEASEHOLD ADVISORY SERVICE · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease's needs.
- Value
- £100k
- Term
- 3 yearsup to 4 years with extensions
- Submit via
- portal not identified
- Published
- #05cdc2
- AwardedAward procedure without prior publication of a call for competition
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland
This notice relates to modification of an existing contract for Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company entered into between Firmus Energy (Supply) Limited ("FES") and Lognet Billi…
Awarded to supplier not published
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05a9df
- Awarded
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland
Awarded to Lognet Billing Limited
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #05a9d0
- Closed Below threshold - open competitionSME · VCSE suitable
Provision of Out of Hours and Community Alarm Telephone Answering Service
ateb Housing Group Ltd · Housing · Wales (Cymru)
ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to cont…
- Value
- £86k
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- Jaggaerlogin required
- Published
- #059963
- Planned · expected · not yet published
Ayrshire Meet the Buyer 2025
North Ayrshire Council · Local authority · Scotland
Ayrshire Meet the Buyer 2025 Date: Tuesday 18th November 2025 Venue: The Park Hotel, Rugby Park, Kilmarnock, KA1 1UR Time: 9:30 AM – 12.30 PM The Supplier Development Programme and the Ayrshire Councils invite local businesses and third sec…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #059841
- PlannedSME suitable
Customer Image Capture Service
Nottingham Community Housing Association Limited · Housing · delivery region not published
Nottingham Community Housing Association (NCHA) will be inviting Soft market testing returns from organisations for the provision of Customer Image Capture. The purpose of this service is to enable NCHA to quickly and easily gather photogra…
- Value
- Not published
- Term
- 2 years
- Submit via
- portal not identified
- Published
- #0596d1