Official UK procurement notice
24/7 Clinical Call Handling Services
Authority: Birmingham Community Healthcare NHS Foundation Trust (Central government)·On behalf of: University Hospitals Birmingham NHS Foundation Trust
What is being bought
Published requirement descriptionThe service comprises of a Citywide Messaging Service which provides a 24/7 call handling function
to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust
Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community
Division.
The supplier take all messages for the members of the IMTs, follows a scheduled pathway of
escalation as well as directing all referrals appropriately to the referral management centre or the
multidisciplinary team allowing for immediate prioritisation, according to clinical need.
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 2 Jul 2026, 15:12 BST
- Last source update
- 2 Jul 2026, 15:12 BST
- FTS notice number
2026/S 000-062368- Latest notice
- Transparency notice (UK5)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06c29aFind a Tender
- Why no open competition
- Urgency
- Published justification
This is a modification for notice "2026/S 000-062352", updating to the correct values.
The justification for this notice is "Additional or repeat goods, services or works - extension or partial replacement" and not what is found on the FTS notice due to technical complications.
Extension of existing services whilst the authority plans services to be brought inhouse. This will imply heavy TUPE implications taking considerable time to mobilise a new service.
As part of due diligence, Procurement undertook a Pre-Market Engagement (PME) exercise on 17th February 2026. Two suppliers participated. To assess and challenge the cost identified by the incumbent, an indicative quote was obtained from the alternative organisation based on delivery of the service in its current form. This proposal demonstrated a high cost pressure in comparison to extension with the incumbent.
Notice history
2 events · 1 release on Find a Tender · since 2 Jul 2026- Transparency notice published2 Jul 2026, 15:12 BSTUK5
- Contract signature expected20 Jul 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| East of England Ambulance Service NHS TrustVCSE24/7 Clinical Call Handling Service1 Aug 2026 – 30 Jun 2027 | £222,162 | — | Standstill |
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUSTProcuring entityBBCS Procurement Collaborative hosted by UHB
Bidders & participating suppliers
1 commercial party on the notice- East of England Ambulance Service NHS TrustAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Transparency notice Transparency notice on Find a Tender