Find a TenderPast planning noticePreliminary market engagement notice

Published 21 Oct 2025, 15:44 BST

Official UK procurement notice

Platform 360 - Omnichannel

Authority: Platform Housing Limited (Public body)

ServicesAbove threshold

Sectors: Radio, television, communication, telecommunication and related equipment (32)Business Services & Consultancy (79) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)

+6 more

East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected Date not publishedfrom the planned procurement notice

Contract term 6 yrsends 31 Jan 2033 · starts 1 Feb 2027

What is being bought

Published requirement description

Exploring options for procuring an omnichannel platform to support effective and consistent customer engagement. We are seeking to understand market capabilities, solutions and delivery models, to enhance the way we talk to our customers.

Please respond to this notice by e-mailing procurementnotices@platformhg.com

Pre-market engagement sessions to be held between Wednesday 5th November - Thursday 13th November for one hour per supplier.

10 minute presentation to be prepared to cover:

About the company
Company values
Alignment to the public/housing sector

CPV: Communications infrastructure · Communications network · Customer services

The lotProcurement structure

single lot · no lot value published

Lot #1Planned 6 yrs

Contract period: 1 Feb 2027 – 31 Jan 2033 (6 yrs)

Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West

32412000 Communications network 32571000 Communications infrastructure 79342300 Customer services

Procedure terms & legal framework

From the official record

Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 21 Oct 2025, 15:44 BST
Last source update: 21 Oct 2025, 15:44 BST
FTS notice number: 2025/S 000-067187
Latest notice: Preliminary market engagement notice (UK2)
Classification (CPV): Communications infrastructureCommunications networkCustomer services
Delivery area: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 more
South West (UKK)
Official registry OCID: ocds-h6vhtk-05d0ea Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

21 Oct 2025 → 1 Feb 2027 · 3 dates

Planning notice published370 days ago
21 Oct 2025, 15:44 BST
Market engagement362 days ago
29 Oct 2025, 23:59 GMT
N/A
Today
27 Oct 2026
Contract startsin 96 days
1 Feb 2027

Notice history

1 event · 1 release on Find a Tender

Preliminary market engagement notice published
21 Oct 2025, 15:44 BST
UK2

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

PLATFORM HOUSING LIMITED

Contracting authorityPublic authority - sub-central government GB-COH: RS008288 · GB-PPON: PTHH-6479-BPPR 1700 Solihull Parkway, Solihull, West Midlands, B377YDContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender21 Oct 2025, 15:44 BST