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Find a TenderAwarded without competitionContract details notice
Published 10 Jun 2025, 09:50 BST

Official UK procurement notice

Reference - BTNS302100 - BT Five9 Cloud Contact Centre

Official notice

Authority: Cambridgeshire Community Services NHS Trust (Central government)

Below threshold - without competitionConcessionSME suitable
Sectors: Radio, television, communication, telecommunication and related equipment (32)IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Awarded value£950,000published award · exc. VAT · operator revenue, not the authority's budget
Awarded 1 Jun 2025no call for competition
Awarded to British Telecommunications Plc

What is being bought

Published requirement description

Direct Award under Crown Commercial Services Framework - RM6116-BT-Lot4c-022-C

Year 1 - £216,000

Year 2 to Year 5 - £180,000 annually

Approx Lifetime Value - £950,000 - £1.1M

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedSME
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South WestEligibility: SME eligible
32412100 Telecommunications network72222300 Information technology services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - without competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Concession
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
10 Jun 2025, 09:50 BST
Last source update
25 Jun 2025, 09:22 BST
Authority reference
BTNS302100
FTS notice number
2025/S 000-034914
Latest notice
Contract details notice (UK7)
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-0545ca Find a Tender

Notice history

4 events · 3 releases on Find a Tender · since 10 Jun 2025
  1. Transparency notice published
    10 Jun 2025, 09:50 BST
    UK5
  2. Contract award notice published
    10 Jun 2025, 09:56 BST
    UK6
  3. Contract signature expected
    20 Jun 2025, 23:59 BST
    scheduled
  4. Contract details notice published
    25 Jun 2025, 09:22 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £950,0001 award exc. VAT
Contracts signed 1latest 19 Jun 2025
Awarded toValueDateStatus
British Telecommunications Plc27 Jun 2025 – 26 Jun 2030£950,0001 Jun 2025Awarded

Contracts

Contracting authority & participating public bodies

CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST

Contracting authorityPublic authority - central government GB-NHS: RYV · GB-PPON: PHQR-1485-BDJQ Unit 7/8, Meadow Park, St. Ives, Cambridgeshire, East of England, PE27 4LGContact email

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender