Search UK public tenders and contract notices
Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.
Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.
Contracts
Showing 1–50 · signed contracts with published terms.
- AwardedBelow threshold - without competition
Tiger on Demand Call Centre Services
Cambridgeshire and Peterborough Combined Authority · Local authority · East of England
Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible f…
Awarded to WEMOVE SOLUTIONS LTD
- Awarded value
- £40k
- Bids
- Not published
- Contract ends
- Published
- #078d8f
- Awarded · Open procedureFramework5 lotsSME · VCSE suitable
Fusion21 Responsive Repairs & Void Property Framework (2026-30)
Fusion 21 Foundation · Nationwide (UK)
Fusion21 has concluded a competitive tendering procedure to establish a 4-year framework for Responsive Repairs and Void Property. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services …
Awarded to A A MOLYNEUX BUILDERS LIMITED, ALL SERVICE 4 U LIMITED, ARPG ECO LTD +69 more · 5 awards
- Awarded value
- £2.5m–£240mceiling, not a contract size
- Bids
- 3–72per lot, 5 lots
- Contract ends
- Published
- #061021
- AwardedBelow threshold - award under framework
Contingency Supervision Hub
Financial Conduct Authority · Greater London
The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.
Awarded to Foundever GB Limited
- Awarded value
- £104k
- Bids
- Not published
- Contract ends
- Published
- #078031
- Awarded · Open procedureSME · VCSE suitable
Erasmus+ Government Authorised Exchange Visa Sponsor
Department for Education · Central government · Nationwide (UK)
On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…
Awarded to IRARA Services Limited
- Awarded value
- £4.6m
- Bids
- 7
- Contract ends
- Published
- #064e9a
- Awarded · Open procedureUtilitiesSME · VCSE suitable
The Decision-Making Service Support For Disabled Persons Railcard
Rail Delivery Group · Nationwide (UK)
We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according t…
Awarded to Nimbus Disability
- Awarded value
- £1.7m
- Bids
- 4
- Contract ends
- Published
- #06b47c
- Awarded · Open procedureFramework2 lotsSME · VCSE suitable
Outsourced Services
Government Commercial Agency · Central government · Nationwide (UK)
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards
- Awarded value
- £2.5bnceiling, not a contract size
- Bids
- 14–35per lot, 2 lots
- Contract ends
- Published
- #04ed73
- Awarded · Award under framework
Provision of Equality Advisory Support Service (EASS)
Cabinet Office · Central government · Nationwide (UK)
The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights i…
Awarded to G4S, G4S Facilities Management (UK) Ltd
- Awarded value
- £3.8m
- Bids
- Not published
- Contract ends
- Published
- #06d4a0
- Awarded · Award under framework
Single Service Centre
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Central government · delivery region not published
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge a…
Awarded to Capita Business Services Ltd, Foundever GB Limited · 2 awards
- Awarded value
- £177m
- Bids
- Not published
- Contract ends
- Published
- #051a65
- AwardedBelow threshold - open competitionSME suitable
External Call Handling Service
Cirrus Purchasing c/o Halton Housing · Charity · North West England
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …
Awarded to SPS Doorguard Limited
- Awarded value
- £135k
- Bids
- Not published
- Contract ends
- Published
- #065f52
- AwardedOpen procedure5 lots
ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5
Energy Saving Trust Ltd · Scotland
Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…
Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards
- Awarded value
- £855k–£1.6macross 5 awards
- Bids
- 1–2per lot, 5 lots
- Contract ends
- Published
- #05452a
- AwardedBelow threshold - without competition
Digital Care Call - Maintenance Contract
Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
To provide maintenance services for Digital Care Call.
Awarded to Appello Careline Limited
- Awarded value
- £36k
- Bids
- Not published
- Contract ends
- Published
- #06c77d
- Awarded · Below threshold - open competition
The Provision of Call Centre Support Services (UoB) 2026
University of Bedfordshire · Education · delivery region not published
The Provision of Call Centre Support Services for the University of Bedfordshire 2026
Awarded to Echo-U Limited
- Awarded value
- £138k
- Bids
- 5
- Contract ends
- Published
- #068349
- Awarded · Competitive flexible procedure
Contact Centre 2026
Oxford City Council · Local authority · South East England
Cloud-based contact centre
Awarded to BDR Technical Solutions Ltd
- Awarded value
- £293k
- Bids
- 10
- Contract ends
- Published
- #060ef9
- AwardedAward procedure without prior publication of a call for competition
Out of Hours Phone Service
Housing Solutions · Housing · South East England
Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…
Awarded to Davies Group Limited
- Awarded value
- £75k
- Bids
- 1
- Contract ends
- Not published
- Published
- #06b9c9
- Awarded · Award under framework
Contact Centre Services for 2027 Census Test
Office for National Statistics · Central government · delivery region not published
An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.
Awarded to Serco Limited
- Awarded value
- £413k
- Bids
- Not published
- Contract ends
- Published
- #069d3a
- AwardedRestricted procedureFramework18 lots
Maintain Framework
Watford Community Housing · Nationwide (UK), North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands
Watford Community Housing (WCH) has awarded a multi-lot framework to Suppliers for the delivery of Repairs and Empty Homes works across the UK. The framework will operate for a period of four years. The framework will be managed by Pretium …
Awarded to Arc Group London Ltd, Axis Europe, BTU (INSTALLATION & MAINTENANCE) LIMITED +19 more · 79 awards
- Awarded value
- £30m–£150mceiling, not a contract size
- Bids
- 1–14per lot, 18 lots
- Contract ends
- Not published
- Published
- #04e5ac
- Awarded · Open procedure
Community Alarms 2026-28 Lot 1: Monitoring and Response and Call Handling Lot 2: Provision of Equipment
Central Bedfordshire Council · Local authority · East of England
Community Alarms 2026-28 Lot 1: Monitoring and Response and Call Handling Lot 2: Provision of Equipment Please READ/follow the information and guidance supplied below and within the Tender documents, this will help with your tender submissi…
Awarded to Careium UK Limited · 2 awards
- Awarded value
- £140k–£360kacross 2 awards
- Bids
- 10
- Contract ends
- Published
- #059f38
- AwardedAward procedure without prior publication of a call for competition
Public Enquiries Call Handling Service
Ofqual · West Midlands
Requirement to deliver the potential call overflow services from designated office or remote location.
Awarded to Foundever Operating Corporation Limited
- Awarded value
- £73k
- Bids
- 2
- Contract ends
- Not published
- Published
- #069a30
- AwardedBelow threshold - unknown
Out of hours - emergency call centre
Wokingham Borough Council · Local authority · Nationwide (UK)
Emergency-Out-of-Hours (OOH) Call handling contract - The service provides a point of contact for residents if an event or incident of an emergency nature occurs outside of normal WBC weekday opening / working hours.
Awarded to BRACKNELL FOREST BOROUGH COUNCIL
- Awarded value
- £53k
- Bids
- Not published
- Contract ends
- Published
- #068dea
- AwardedAward procedure without prior publication of a call for competition
CrimeStoppers Reporting Line
Scottish Police Authority · Police & fire · Scotland
CrimeStoppers service for the anonymous reporting of crime and intelligence
Awarded to Treble 5 Treble 1 Limited
- Awarded value
- £1.2m
- Bids
- 1
- Contract ends
- Not published
- Published
- #068051
- Awarded · Competitive flexible procedureSME · VCSE suitable
Out of Hours Call Handling Service
The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…
Awarded to Morgan Sindall Property Services
- Awarded value
- £2.2m
- Bids
- 8
- Contract ends
- Published
- #054603
- AwardedAward procedure without prior publication of a call for competitionFramework
Phase 2 Contact Centre Services
Department for Work & Pensions · Central government · Yorkshire and the Humber
The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (foll…
Awarded to G4S Facilities Management (UK) Ltd · 3 awards
- Awarded value
- £200m–£235mceiling, not a contract size
- Bids
- 8
- Contract ends
- Published
- #066218
- AwardedAward procedure without prior publication of a call for competition
Contract for the provision of security services and call handling
RYKNELD HOMES LIMITED · East Midlands
to provide call handling and out of hours services -in line with services provided currently
Awarded to SPS Doorguard Limited
- Awarded value
- £135k
- Bids
- 1
- Contract ends
- Not published
- Published
- #0663ab
- Open to join until Restricted procedureDynamic purchasing system2 lots
Telephony and Communication Services Dynamic Purchasing System
Scottish Government · Scotland
The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…
Awarded to Gamma Telecom
- Awarded value
- £196kceiling, not a contract size
- Bids
- 2
- Contract ends
- Not published
- Published
- #02d30e
- Awarded · Open procedureSME suitable
Digital Alarm Installation and Resident Communications
Housing 21 · Nationwide (UK)
Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The soluti…
Awarded to Appello Smart Living Solutions
- Awarded value
- £11m
- Bids
- 1
- Contract ends
- Published
- #054fd5
- AwardedBelow threshold - without competition
Provision of Call Handling Services
Amplius Living · South East England
Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls. To view this notice, please click here: https://w…
Awarded to Appello Careline Limited
- Awarded value
- £31k
- Bids
- Not published
- Contract ended
- Published
- #064957
- Awarded · Open procedureLight-touch
DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Department of Justice · Central government · Northern Ireland
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…
Awarded to Withheld Section94 supplier
- Awarded value
- £3.2m
- Bids
- 3
- Contract ends
- Published
- #05dc8f
- AwardedRestricted procedure
Dacorum Borough Council Responsive Repairs, Cyclical Maintenance and General Build Services
Dacorum Borough Council · Local authority · East of England
This Council is seeking a single Service Provider to provide Responsive Repairs, Cyclical Maintenance, General Build Services and a Customer Services Centre as outlined below: General and specialist repairs Preventative maintenance Void ser…
Awarded to Cardo (South) Limited, Contract Award Notice Issued in error - To be confirmed · 3 awards
- Awarded value
- £457m
- Bids
- 3
- Contract ends
- Published
- #04cecb
- AwardedRestricted procedure
Nursery Milk Reimbursement Unit (NMRU) 2025
NHS Business Services Authority · NHS & health · Nationwide (UK)
Award of a call off contract for the Nursery Milk Reimbursement Unit following a further competition under the Crown Commercial Services (CCS) Funds Administration & Disbursement Services (FAADS) Dynamic Purchasing System (DPS) RM6322
Awarded to Opia Limited
- Awarded value
- Not published
- Bids
- 3
- Contract ends
- Published
- #04fb28
- AwardedOpen procedure22 lots
RM6226 Debt Resolution Services - Lot 1
The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)
Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…
Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards
- Awarded value
- £645m
- Bids
- 4
- Contract ends
- Not published
- Published
- #02ca60
- AwardedCompetitive procedure with negotiation
Contact Centre Services
Kent County Council · Local authority · South East England
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a…
Awarded to Capita Business Services Ltd
- Awarded value
- £9.1m
- Bids
- 2
- Contract ends
- Not published
- Published
- #04e286
- AwardedNegotiated without publication of a contract notice
HOCS4/00015 MILITARY PERSONNEL & VETERANS SERVICE DELIVERY CONTRACT (MP&VSDC) relating to provision of Armed Forces Pay, Pensions, other Military HR Services and Administrative Services Extension
Ministry of Defence · Central government · Nationwide (UK)
The purpose of this notice is to publish the Authority's intention to modify the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT (SDC). The SDC requirement (known during the procurement as the Future Service Delivery C…
Awarded to Shared Services Connected Limited
- Awarded value
- £185m
- Bids
- Not published
- Contract ends
- Not published
- Published
- #05f32d
- AwardedNegotiated procedure with prior call for competition3 lots
ScotRail Customer Contact Centre
ScotRail Trains Limited · Scotland
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…
Awarded to Teleperformance Ltd
- Awarded value
- £9.3m
- Bids
- 3
- Contract ends
- Not published
- Published
- #03f5ae
- AwardedCompetitive procedure with negotiation
Contract for Waste Collection and Street Cleaning
South Oxfordshire District Council · Local authority · South East England
South Oxfordshire District Council and Vale of White Horse District Council (the Councils) are seeking to appoint a contractor to provide refuse collection and waste related services (including, residual waste, dry recyclables, green waste,…
Awarded to Biffa Waste Services Ltd · 2 awards
- Awarded value
- £16m–£260macross 2 awards
- Bids
- 1
- Contract ends
- Not published
- Published
- #04e4d6
- Awarded · Below threshold - without competition
Fraud and Corruption Reporting Online (FCROL)
NHS Business Services Authority · Central government · delivery region not published
Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…
Awarded to Treble 5 Treble 1 Limited · 2 awards
- Awarded value
- £78k
- Bids
- Not published
- Contract ended
- Published
- #05a8b5
- AwardedOpen procedure
project_7478 - The Fosterline Service 2023
Department for Education · Central government · Nationwide (UK)
PCR Compliant extension to the Fosterline Service awarded 2023
Awarded to The Fostering Network
- Awarded value
- £704k
- Bids
- 4
- Contract ended
- Published
- #038d24
- AwardedOpen procedure
Whistleblowing Hotline Service
The City of Edinburgh Council · Local authority · Scotland
The City of Edinburgh Council (the “Council”) awarded a Contract for a Whistleblowing Hotline Service. The Council’s appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight …
Awarded to Safecall
- Awarded value
- £535k
- Bids
- 2
- Contract ends
- Not published
- Published
- #04ce14
- Awarded · Open procedureSME suitable
24/7 Hazard Line & Emergency Call Out
Mining Remediation Authority · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Provision of 24/7 Hazard Line and Emergency Call-Out Service The provision of a 24/7 Hazard Line and Emergency Call-Out Service, designed to support critical operations and ensure immediate response during emergency situations. Objectives a…
Awarded to Mines Rescue Service Ltd
- Awarded value
- £689k
- Bids
- 2
- Contract ends
- Published
- #04f98d
- AwardedRestricted procedureFramework7 lots
Extension - Patient & Healthcare Communications & Related IT Services
Surrey and Borders Partnership NHS Foundation Trust · Charity · Nationwide (UK)
This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Pro…
Awarded to BTS Holdings plc, Barrier Networks, Exponential-E Limited +12 more · 14 awards
- Awarded value
- £15mceiling, not a contract size
- Bids
- 3–9per lot, 7 lots
- Contract ends
- Not published
- Published
- #058ad3
- AwardedRestricted procedure
1295 - Repairs, Voids, Planned and Cyclical Works
CHS Group · East of England
CHS sought to appoint a single contractor to deliver their repairs, voids, planned and cyclical works programs. The contract will be for an initial 4 years, with an option to extend by a further 4 years and then a further 2 years, for a tot…
Awarded to Fortem Solutions Ltd
- Awarded value
- £37m
- Bids
- 5
- Contract ends
- Not published
- Published
- #046e72
- AwardedCompetitive procedure with negotiation
DWP Digital Channels Contact Centre (DC3)
Department for Work & Pensions · Central government · Nationwide (UK)
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Cont…
Awarded to Route 101 Limited
- Awarded value
- £221m
- Bids
- 17
- Contract ends
- Not published
- Published
- #03e0a8
- AwardedBelow threshold - without competition
Call Handling & Dispatch Message Service for the EDT - S484548
Norfolk County Council · Local authority · delivery region not published
For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract
Awarded to East of England Ambulance NHS Trust
- Awarded value
- £35k
- Bids
- Not published
- Contract ended
- Published
- #0528e8
- AwardedAward procedure without prior publication of a call for competition
DHSC: National Breastfeeding Helpline
Department of Health & Social Care · NHS & health · Greater London
The Department of Health and Social Care is seeking a provider to deliver the National Breastfeeding Helpline, providing breastfeeding information and support via a 24 hour helpline for families across the UK.
Awarded to The Breastfeeding Network
- Awarded value
- £786k
- Bids
- 1
- Contract ends
- Not published
- Published
- #0507fc
- AwardedOpen procedureFramework3 lots
Contact Centres and Business Services
The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…
Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards
- Awarded value
- £1.5bn–£3.5bnceiling, not a contract size
- Bids
- 7–32per lot, 2 lots
- Contract ends
- Not published
- Published
- #02a266
- AwardedOpen procedure
Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough
NHS Cambridgeshire and Peterborough Integrated Care Board · NHS & health · East of England
The ICB is committed to the provision of a high-quality IUC by offering the following services:<br/>• NHS 111 call handling,<br/>• 24/7 Clinical Assessment Service (CAS),<br/>• Out of Hours Primary Care Access.<br/>• These may be delivered …
Awarded to INTEGRATED CARE 24 LTD · 2 awards
- Awarded value
- £104m
- Bids
- 4
- Contract ends
- Published
- #0448be
- AwardedNegotiated procedure with prior call for competitionFramework
N/A
SSE PLC · Nationwide (UK)
provision of additional call handling Agent to support SSE call centre operations and provide ad hoc agents to cover severe weather events
Awarded to Ant Marketing Limited
- Awarded value
- £2.0mceiling, not a contract size
- Bids
- 4
- Contract ends
- Not published
- Published
- #0471de
- AwardedOpen procedure
Out Of Hours Service Provider
Golding Homes · South East England
Out Of Hours Call cover
Awarded to SPS Doorguard Limited
- Awarded value
- £20k
- Bids
- 10
- Contract ends
- Not published
- Published
- #049304
- AwardedOpen procedure
Provision of Out of Hours Telephone Service
Aster Group Limited · Nationwide (UK)
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…
Awarded to Somerset Lifeline T/A Deane Helpline
- Awarded value
- £745k
- Bids
- 12
- Contract ends
- Published
- #04a474
- AwardedRestricted procedureFramework8 lots
Framework Agreement for Patient & Healthcare Communications & Related IT Services
NHS Commercial Solutions · NHS & health · Nationwide (UK)
The aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The a…
Awarded to BTS Holdings plc, Barrier Networks, Exponential-E Limited +12 more · 8 awards
- Awarded value
- £705mceiling, not a contract size
- Bids
- 9
- Contract ended
- Published
- #02ada0
- AwardedCompetitive dialogue
User Services for Emergency Services Network (ESN)
Secretary of State for the Home Department · Central government · Nationwide (UK)
This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users.
Awarded to IBM United Kingdom Limited
- Awarded value
- £1.4bn
- Bids
- 2
- Contract ends
- Not published
- Published
- #037300