Find a TenderAwarded without competitionContract details notice

Published 4 Apr 2025, 16:15 BST

Official UK procurement notice

Salesforce CRM Licences · UK public procurement notice

Official notice

Authority: Incommunities Ltd (Public body)

Direct award

Sectors: Software Packages & ERP (48) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)

+6 more

East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)

Awarded value£4,500,000published award · inc. VAT

Awarded 1 May 2026no call for competition

Awarded to Salesforce UK Limited2 awards

What is being bought

Published requirement description

Salesforce is a globally recognised platform, embedded within Incommunities back office following an initial rollout. This award is to support the ongoing implementation of Salesforce stack across the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment. Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Direct award
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 4 Apr 2025, 16:15 BST
Last source update: 27 Jul 2026, 09:04 BST
FTS notice number: 2026/S 000-070560
Latest notice: Contract details notice (UK7)
Delivery area: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 more
South West (UKK)
Official registry OCID: ocds-h6vhtk-04fd9e Find a Tender

Why no open competition: Prototypes Development; Single Suppliers Unique Work Art Performance; Single Suppliers Intellectual Property Exclusive Rights; Additional Repeat Extension Partial Replacement
Published justification: Salesforce is a globally recognised platform, embedded within Incommunities back office following an initial rollout. This award is to support the ongoing implementation of Salesforce stack across the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment. Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome

Notice history

3 events · 2 releases on Find a Tender · since 4 Apr 2025

Transparency notice published
4 Apr 2025, 16:15 BST
UK5
Contract signature expected
22 Apr 2025, 23:59 BST
scheduled
Contract details notice published
27 Jul 2026, 09:04 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value (inc. VAT) £4,500,0001 award inc. VAT; no net value published

Contracts signed 2latest 1 May 2026

Awarded to	Value	Date	Status
Salesforce UK LimitedProvision of Software Licences, Information systems & support services - Salesforce1 May 2025 – 30 Apr 2030 · up to 30 Apr 2035Extensions: The option to extend will be for an additional 5 years in 12 month increments at the sole discretion of the client.	£4,500,000 inc. VAT	—	Awarded
Salesforce UK Limited	£2,148,948 inc. VAT †	—	Awarded

Contracts

Provision of Software Licences, Information systems & support services - Salesforce · Salesforce UK Limited
Signed
1 May 2026
Value
£2,148,948 inc. VAT
Period
1 May 2026 – 30 Apr 2030 · up to 30 Apr 2035 with extensions
Status
active
Extensions
The option to extend will be for an additional 5 years in 12 month increments at the sole discretion of the client.
No agreed KPIs: provision of software licences
Contract 2 · Salesforce UK Limited
Signed
1 May 2026
Value
£2,148,948 inc. VAT
Period
1 May 2026 – 30 Apr 2030 · up to 30 Apr 2035 with extensions
Status
active
Extensions
The option to extend will be for an additional 5 years in 12 month increments at the sole discretion of the client.
No agreed KPIs: software licences only

Contracting authority & participating public bodies

INCOMMUNITIES LIMITED

Contracting authorityPublic authority - sub-central government GB-COH: IP30178R · GB-PPON: PHXL-5697-QJGG The Quays, Victoria Street, Shipley, Bradford, Yorkshire & Humber, BD17 7BNContact email

Bidders & participating suppliers

1 commercial party on the notice

SALESFORCE UK LIMITEDAwarded supplierGB-COH: 05094083GB-PPON: PTXG-8329-VLGH Floor 26 Salesforce Tower, London, London, EC2N 4AYContact email, phone

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender27 Jul 2026, 09:04 BST
Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender27 Jul 2026, 09:04 BST
Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender4 Apr 2025, 16:15 BST