Search UK public tenders and contract notices
Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.
Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.
Awards
Showing 1–50 · contract award notices: who won and for how much.
- Awarded · Competitive flexible procedureFramework10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services
Crescent Purchasing Consortium Limited · Charity · Nationwide (UK)
CPC have established a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework is open to members of CPC, listed at https://www.thecpc.ac.uk/members, including…
Awarded to ARBOR EDUCATION PARTNERS LIMITED, Advanced Business Solutions, Arbor Education Partners Group Ltd +16 more · 10 awards
- Awarded value
- £2.0m–£8.0mceiling, not a contract size
- Bids
- 2–9per lot, 10 lots
- Contract ends
- Published
- #066891
- AwardedBelow threshold - unknown
Prevent and Protect Customer Relationship Management ('CRM') Tool
Surrey County Council · Local authority · South East England
Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits …
Awarded to Softcat Plc
- Awarded value
- £82k
- Bids
- Not published
- Contract ends
- Published
- #078768
- Awarded · Competitive flexible procedureSME suitable
Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement
London Borough of Hackney · Local authority · Greater London
The procurement is for Customer Care Services relating to the Council's Shoreditch Parkside residential development. The initial procurement will be for a period of 2 years from practical completion and will include any mobilisation prior t…
Awarded to ZephyrComplete Limited
- Awarded value
- £503k
- Bids
- 2
- Contract ends
- Published
- #0500e5
- Award pending · decided Competitive flexible procedure
Marketing Automation Platform for the National Gallery
The National Gallery · Central government · Greater London
We are appointing an advanced, multi-channel Marketing Automation Platform to deliver improved engagement and significant income uplift. The platform is able to intelligently and efficiently leverage our existing CRM data and respond dynami…
Intended award to Dotdigital EMEA Limited
- Intended value
- £510k
- Bids
- 1
- Contract ends
- Published
- #06848e
- Awarded · Direct awardSME · VCSE suitable
North Northamptonshire Council - Customer Relationship Management Solution
North Northamptonshire Council · Local authority · East Midlands
North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.
Awarded to Placecube Limited
- Awarded value
- £200k
- Bids
- Not published
- Contract ends
- Published
- #068439
- Awarded · Open procedureFramework10 lotsSME suitable
CRM Platform (Donor and Session Programme)
NHS Blood and Transplant · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England
NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational cap…
Awarded to supplier not published · 7 awards
- Awarded value
- Not published
- Bids
- 0–1per lot, 10 lots
- Contract ends
- Not published
- Published
- #066fef
- AwardedBelow threshold - limited competition
HCC04/26 The Provision of a Case Management system for East of England MacMillan Money Advice Service
Hertfordshire County Council · Local authority · East of England
Hertfordshire County Council sought quotations for the provision of a Case Management system for East of England MacMillan Money Advice Service This is a Contract Details Notice and this opportunity has now closed.
Awarded to Advanced Case Management Solutions
- Awarded value
- £83k
- Bids
- Not published
- Contract ends
- Published
- #06e37e
- AwardedBelow threshold - unknown
27-SSJ-04
University of Cumbria · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
The University of Cumbria require a supply of Salesforce licences.
Awarded to Salesforce UK Limited
- Awarded value
- £149k
- Bids
- Not published
- Contract ends
- Published
- #06db4c
- AwardedBelow threshold - without competition
Education Cloud
University of the West of England · Education · South West England
Education Cloud - Unlimited Edition - until 11/05/2027
Awarded to Salesforce UK Limited
- Awarded value
- £38k
- Bids
- Not published
- Contract ends
- Published
- #06d2be
- AwardedBelow threshold - unknown
Contract for the Provision of a CRM System and an Employment Support Module
Surrey County Council · Local authority · South East England
To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal runni…
Awarded to Alcium Software
- Awarded value
- £71k
- Bids
- Not published
- Contract ends
- Published
- #066ca0
- AwardedRestricted procedureFramework2 lots
Asset Management Software
Lancaster City Council · Local authority · Nationwide (UK), North West England, Wales (Cymru)
Contract renewal for Civica Property Management.
Awarded to CIVICA UK LIMITED, IVANTI UK LIMITED, See Contracts Finder Notice for full supplier list · 3 awards
- Awarded value
- £194k–£5.0bnceiling, not a contract size
- Bids
- 135
- Contract ends
- Not published
- Published
- #042889
- Award pending · decided Open procedureSME · VCSE suitable
The Provision of a Leisure Management CRM Solution & Related Hardware
Chorley Council · Local authority · North West England
Chorley Leisure Ltd and South Ribble Leisure Ltd are the respective leisure services in their boroughs, delivering leisure, health and community services to the community. Under Chorley Council and South Ribble Council, they operate public …
Intended award to Gladstone MRM Limited · 2 awards
- Intended value
- £368k–£475kacross 2 awards
- Bids
- 6
- Contract ends
- Published
- #05ec2a
- AwardedOpen procedureFramework5 lots
GIS Software
Nuclear Decommissioning Authority · Nationwide (UK), Yorkshire and the Humber
GIS Software for NDA
Awarded to ESRI (UK) Limited, IDOX SOFTWARE LTD · 3 awards
- Awarded value
- £282k–£2.1mceiling, not a contract size
- Bids
- 1
- Contract ends
- Not published
- Published
- #030693
- AwardedAward procedure without prior publication of a call for competition
CRM Fundraising and Donor Management SaaS
Royal Botanic Garden Edinburgh · Scotland
CRM Fundraising and Donor Management SaaS
Awarded to Blackbaud Europe
- Awarded value
- £86k
- Bids
- 1
- Contract ends
- Not published
- Published
- #0673b4
- AwardedOpen procedure
Contract for the Provision of Customer Relationship Management System
Robert Gordon University · Education · Scotland
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overar…
Awarded to Tribal Dynamics Ltd
- Awarded value
- £288k
- Bids
- 3
- Contract ends
- Not published
- Published
- #0520de
- Awarded · Open procedureSME suitable
EOL AI Customer Chat Bot
British Council · Local authority · Nationwide (UK)
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Awarded to AWTG LTD
- Awarded value
- £169k
- Bids
- 22
- Contract ended
- Published
- #055069
- Awarded · Competitive flexible procedure
IT Service Management (ITSM) Platform
ORDNANCE SURVEY LIMITED · South East England
Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public ser…
Awarded to Alemba Ltd
- Awarded value
- £498k
- Bids
- 1
- Contract ends
- Published
- #04fc4b
- AwardedAward procedure without prior publication of a call for competition
Customer Experience Platform
MONEY AND PENSIONS SERVICE · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration
Awarded to CAPRICORN VENTIS LIMITED
- Awarded value
- £615k
- Bids
- 1
- Contract ends
- Not published
- Published
- #05fb64
- AwardedRestricted procedure
Customer Relationship Management System
Activate Learning · Nationwide (UK)
The provision, implementation and ongoing support of a CRM System.
Awarded to RIBBONFISH LIMITED
- Awarded value
- £804k
- Bids
- 4
- Contract ends
- Not published
- Published
- #04daf0
- Awarded · Direct awardUtilities
Extension to Field Service for Above Ground Assets
United Utilities Water Limited · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
United Utilities Water Limited (United Utilities) has a requirement to replace its current system for planning, scheduling and otherwise managing field operations for issues arising in relation to United Utilities' portfolio of above ground…
Awarded to Salesforce UK Limited
- Awarded value
- £7.4m
- Bids
- Not published
- Contract ends
- Published
- #05eb71
- Awarded · Open procedureSME suitable
Connect to Work CRM System
Staffordshire County Council · Local authority · West Midlands
Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into De…
Awarded to Alcium Software
- Awarded value
- £200k
- Bids
- 4
- Contract ends
- Published
- #0581d2
- Awarded · Below threshold - open competitionSME · VCSE suitable
Provision of Out of Hours and Community Alarm Telephone Answering Service
ateb Housing Group Ltd · Housing · Wales (Cymru)
ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to cont…
Awarded to Galw Gofal / Conwy County Borough Council
- Awarded value
- £286k
- Bids
- 4
- Contract ends
- Published
- #059964
- Award pending · decided Direct award
Salesforce CRM licences
London South Bank University · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
3 Years Salesforce SaaS licences and support: CRM Core licences £2,451,962.48 excl VAT Marketing Cloud licences £348,108.62 excl VAT
Intended award to Salesforce UK Limited · 2 awards
- Intended value
- £348k–£2.5macross 2 awards
- Bids
- Not published
- Contract ends
- Published
- #05d87d
- Awarded · Direct awardUtilities
Salesforce Renewal
United Utilities Water Limited · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and a…
Awarded to Salesforce UK Limited
- Awarded value
- £22m
- Bids
- Not published
- Contract ends
- Published
- #05ac2d
- AwardedAward procedure without prior publication of a call for competition
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland
This notice relates to modification of an existing contract for Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company entered into between Firmus Energy (Supply) Limited ("FES") and Lognet Billi…
Awarded to supplier not published
- Awarded value
- Not published
- Bids
- Not published
- Contract ends
- Not published
- Published
- #05a9df
- Awarded
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland
Awarded to Lognet Billing Limited
- Awarded value
- £2.8m
- Bids
- Not published
- Contract ends
- Not published
- Published
- #05a9d0
- AwardedBelow threshold - without competition
CRM for NHSE participant/candidate data
NHS England · Central government · delivery region not published
There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated …
Awarded to SugarCRM UK Ltd
- Awarded value
- £30k
- Bids
- Not published
- Contract ended
- Published
- #058e6f
- AwardedBelow threshold - without competition
CRM for NHSE participant/candidate data
NHS England · Central government · delivery region not published
There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated …
Awarded to SugarCRM UK Ltd
- Awarded value
- £30k
- Bids
- Not published
- Contract ended
- Published
- #058e6d
- AwardedAward procedure without prior publication of a call for competition
Direct Award of Contract to provide an Adults Social Care Case Management System
Torbay Council · Local authority · South West England
Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex …
Awarded to Liquidlogic Limited · 2 awards
- Awarded value
- Not published
- Bids
- 1
- Contract ends
- Not published
- Published
- #04ce02
- AwardedOpen procedure
Connect to Work Programme - CRM Software as a Service
The Mayor and Commonalty and Citizens of the City of London · Local authority · Greater London
The City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme. The duration of the con…
Awarded to ICONI SOFTWARE
- Awarded value
- £490k
- Bids
- 12
- Contract ends
- Not published
- Published
- #04d5c4
- Awarded
Primary Care Support England
NHS England · NHS & health · Yorkshire and the Humber
Awarded to Capita Business Services Ltd
- Awarded value
- £491m
- Bids
- Not published
- Contract ends
- Published
- #05105f
- AwardedOpen procedure
Dynamics 365 Finance & Operations Property Management Add-on/Integration
Transport for Wales · Wales (Cymru)
TfW is looking to onboard a property management add on which can be implemented alongside Dynamics 365 to deliver all property managements functions currently carried out by a 3rd Party provider. This will ensure complete control of end-to-…
Awarded to SIS GLOBAL LIMITED
- Awarded value
- £246k
- Bids
- 2
- Contract ends
- Not published
- Published
- #04a45b
- AwardedBelow threshold - unknown
FOI Customer Relationship Management System
DFT Operator Limited 'DFTO' · Central government · delivery region not published
Provision of Infreemation, a dedicated cloud-based CRM solution specifically designed for managing and automating Freedom of Information (FOI) requests.
Awarded to Digital Interactive Limited
- Awarded value
- £43k
- Bids
- Not published
- Contract ends
- Published
- #050c8d
- AwardedOpen procedure
ID 5094524 - DfE - Invest NI - Replacement Customer Portal
Invest Northern Ireland · Northern Ireland
Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship M…
Awarded to Thornacre Engineering Ltd
- Awarded value
- £13m
- Bids
- 9
- Contract ends
- Not published
- Published
- #03db80
- AwardedRestricted procedureDynamic purchasing system14 lots
DPS for Creative and Marketing services
Clarion Housing Group · Housing · Nationwide (UK), South East England
Clarion Housing Group (CHG) is seeking to establish a Dynamic Purchasing System (DPS) for a range of marketing and creative services within Marketing and Communication Teams as well as other areas of the business. The below lots are include…
Awarded to Behaviour Change Agency, Earth Creative Strategies Limited, Media Performance a trading style of Georgeco Marketing Services · 3 awards
- Awarded value
- £250k–£325kceiling, not a contract size
- Bids
- 3
- Contract ends
- Not published
- Published
- #02d75b
- AwardedBelow threshold - unknown
Customer Relationship Management System
The North Yorkshire Council · Local authority · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Support Services for Customer Relationship Management System
Awarded to boxxe Limited
- Awarded value
- £165k
- Bids
- Not published
- Contract ended
- Published
- #050176
- AwardedOpen procedure
Cloud Based CRM System
United Kingdom Atomic Energy Authority · Nationwide (UK), South East England
The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities …
Awarded to Prodo Digital Marketing Ltd
- Awarded value
- £300k
- Bids
- 18
- Contract ends
- Not published
- Published
- #047b31
- AwardedOpen procedureFramework2 lots
Design, Supply & Installation Solar Photovoltaic (PV) Panel Systems &Associated Equipment - Multi Contractor Framework 2024
Portsmouth City Council · Local authority · South East England, South West England
Portsmouth City Council (the Council) sought tenders from contractors for inclusion on a new Solar PV & Associated Equipment Framework. Contractors will undertake a range of energy generation works, including the design, supply and installa…
Awarded to AZTEC SOLAR ENERGY LIMITED, Centreco (UK) Ltd, Cinergi +14 more · 2 awards
- Awarded value
- £25m–£50mceiling, not a contract size
- Bids
- 14per lot, 2 lots
- Contract ends
- Not published
- Published
- #048ae9
- AwardedNegotiated without publication of a contract notice
CRM
Suffolk County Council · Local authority · East of England
Suffolk County Councils wish to award a contract for up to 7 years for subscription licences and premium support to Goss Interactive Limited.
Awarded to Goss Interactive Ltd
- Awarded value
- £635k
- Bids
- Not published
- Contract ends
- Not published
- Published
- #048833
- AwardedOpen procedure
Customer Relationship and Case Management (CRCM) Solution
The Riverside Group Limited · Nationwide (UK)
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement docume…
Awarded to Homeless Link
- Awarded value
- £1.5m
- Bids
- 4
- Contract ends
- Published
- #03d5c0
- AwardedRestricted procedure5 lots
Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)
Museum of London · Greater London
As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five…
Awarded to Bureau Consulting Limited, Torchbox Ltd · 3 awards
- Awarded value
- £20k–£390kacross 3 awards
- Bids
- 7–8per lot, 3 lots
- Contract ends
- Not published
- Published
- #0398bb
- AwardedOpen procedure
Leisure Management System
Cardiff Metropolitan University · Education · Wales (Cymru)
Cardiff Metropolitan University has awarded a contract for the supply, delivery, database migration, installation, staff training and commissioning of an integrated leisure management and point of sale software solution.
Awarded to Gladstone MRM Limited
- Awarded value
- £97k
- Bids
- 4
- Contract ends
- Not published
- Published
- #03b269
- AwardedNegotiated procedure with prior call for competition
Smart Meter Optimised Digital Billing & Customer Management System
SEVERN TRENT WATER LIMITED · West Midlands
Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter…
Awarded to Kraken Technologies Limited
- Awarded value
- Not published
- Bids
- Not published
- Contract ends
- Not published
- Published
- #040c91
- AwardedAward procedure without prior publication of a call for competition
Salesforce Licencing
The Hyde Group · Housing · Nationwide (UK)
Early renewal of Salesforce licencing contract.
Awarded to Salesforce UK Limited
- Awarded value
- £2.5m
- Bids
- 1
- Contract ends
- Not published
- Published
- #03e392
- AwardedOpen procedure
CRM & Billing System
Portsmouth Water Limited · South East England
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present …
Awarded to Kraken Technologies Limited
- Awarded value
- Not published
- Bids
- 8
- Contract ends
- Not published
- Published
- #037537
- AwardedOpen procedure
Provision for a customer relationship management (CRM) system
Chief Executive’s Service · Wales (Cymru)
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information …
Awarded to Abavus Ltd.
- Awarded value
- Not published
- Bids
- 2
- Contract ends
- Not published
- Published
- #037df0
- AwardedOpen procedure
CONTRACT AWARD: The Provision of a CRM and MDM Solution
Buckinghamshire Council · Local authority · South East England
The Contract is for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council’s vision of a “Customer First” culture. The Council's vision is to give residents more free time by making everything th…
Awarded to Abavus Ltd.
- Awarded value
- £693k
- Bids
- 10
- Contract ends
- Not published
- Published
- #03605f
- AwardedOpen procedure
Halton Housing - CRM and Customer Portal Software and Associated Services
Halton Housing · North West England
This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of …
Awarded to DB Group Limited (t/a Esuasive)
- Awarded value
- £750k
- Bids
- 9
- Contract ends
- Not published
- Published
- #034047
- AwardedRestricted procedure
Self-Service Customer Portal (471-AHL)
NSAH (Alliance Homes) Ltd · South West England
Procurement for the provision of Self-Service Customer Portal. Full details are available through the Alliance Homes e-Tendering portal:https://in-tendhost.co.uk/alliancehomes
Awarded to HALLNET LIMITED
- Awarded value
- £282k
- Bids
- 8
- Contract ended
- Published
- #033712
- AwardedRestricted procedure
CRM - Implementation & Support
London School of Hygiene & Tropical Medicine · Education · Greater London
CRM - Implementation & Support
Awarded to Global Data Management UK Ltd t// Data Harvesting
- Awarded value
- £249k
- Bids
- 4
- Contract ends
- Published
- #0310cc