Official UK procurement notice
CH232464 OUT OF HOURS CALL CENTRE SERVICE
Authority: Perceval House·Consortium: 8 public authorities
What is being bought
Published requirement descriptionEaling Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and Hammersmith and Fulham Councils and Homes for Haringey.
CPV: Telephone survey services · Telephone switchboard services · Telephone-answering services
The lotProcurement structure
single lot · value publishedLot #1Ealing Council is procuring the out of hours call handling services as a central…RenewalPublished value£7,000,000
Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.<br/>:-<br/>
- All UK Councils and Housing Sector Arm’s Length Management Organisations (ALMO) s who offer an out of hour’s service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils <br/>
- all central government departments offices and <br/> bodies.<br/>
- Any Registered Social Landlords<br/>
- Any Integrated Care Systems and Integrated Care <br/> Boards in UK <br/>
- Any Local Authority Trading Companies<br/>
- Any Local Authority Direct Service Organisations
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Economic & financial standing
Selection criteria as stated in the procurement documents
Minimum: Selection criteria as stated in the procurement documents - Technical & professional ability
Selection criteria as stated in the procurement documents
Minimum: Selection criteria as stated in the procurement documents
Procedure terms & legal framework
From the official record- Procedure method
- Competitive dialogue
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 5 Apr 2024, 15:45 BST
- Last source update
- 5 Apr 2024, 15:45 BST
- Authority reference
CH232464- FTS notice number
2024/S 000-011151- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-045011Find a Tender
- Performance terms
This is set out in the tender documents.
How it was run
Official notice- Submission deadline
- 19 Apr 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
ealinglbc-atamis.my.site.com ↗ or Perceval House, Third Floor, 14-16 Uxbridge Road, London, W5 2HL, United Kingdom. National registration number: 226670070. NUTS code: UKI. acostaa@ealing.gov.uk, tel: +44 2088258860, www.ealing.gov.uk ↗, buyer profile: www.ealing.gov.uk ↗
Timeline
5 Apr 2024 → 20 Oct 2025 · 5 dates- Invitations to tender expected5 Apr 2024, 00:00 BST
- Notice published5 Apr 2024, 15:45 BST
- Submission deadline19 Apr 2024, 12:00 BST
- Bids must remain valid until17 Mar 2025, 23:59 GMT
- Contract starts373 days ago20 Oct 2025, 00:00 BST
Contracting authority & participating public bodies
8 public bodies on the noticeConsortium members and other public bodies
- London Borough of Barking and DagenhamContracting authority
- London Borough of BarnetContracting authority
- London Borough of EalingContracting authority
- London Borough of EnfieldContracting authority
- London Borough of Hammersmith and FulhamContracting authority
- London Borough of HaringeyContracting authority
- London Borough of Waltham ForestContracting authority
Dispute resolution & review bodies
- Royal Court of JusticeMediation bodyReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.