Search UK public tenders and contract notices
Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.
Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.
All records
Showing 1–50 · every procedure in the catalogue, any stage.
- Awarded · Competitive flexible procedureFramework10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services
Crescent Purchasing Consortium Limited · Charity · Nationwide (UK)
CPC have established a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework is open to members of CPC, listed at https://www.thecpc.ac.uk/members, including…
Awarded to ARBOR EDUCATION PARTNERS LIMITED, Advanced Business Solutions, Arbor Education Partners Group Ltd +16 more · 10 awards
- Value
- £46mceiling, not a contract size
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #066891
- Closes · 20 days leftOpen procedureSME · VCSE suitable
The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider
South Yorkshire Mayoral Combined Authority · Local authority · Yorkshire and the Humber
The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of…
- Value
- £300k
- Term
- 3.5 years
- Submit via
- ProContract (Due North)login required
- Published
- #07891b
- Awarded · Competitive flexible procedureUtilitiesSME suitable
Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software
Thameslink Southern Great Northern Limited (TSGN) · Greater London
The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels. These platforms wi…
Awarded to Access UK Ltd
- Value
- £900k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- Delta eSourcingpublic page
- Published
- #068a59
- Closes · 52 days leftCompetitive flexible procedure
PRO005158-Services-Contract-System Integrator : Billing and CRM
United Utilities Water Limited · delivery region not published
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, …
- Value
- £10m
- Term
- 5 years
- Submit via
- EU-Supply (CTM)public page
- Published
- #077807
- Awarded · Direct awardSME · VCSE suitable
North Northamptonshire Council - Customer Relationship Management Solution
North Northamptonshire Council · Local authority · East Midlands
North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.
Awarded to Placecube Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #068439
- AwardedBelow threshold - unknown
Contract for the Provision of a CRM System and an Employment Support Module
Surrey County Council · Local authority · South East England
To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal runni…
Awarded to Alcium Software
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #066ca0
- Awarded · Competitive flexible procedureFramework2 lotsSME · VCSE suitable
YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO
Yorkshire Purchasing Organisation · Nationwide (UK), Yorkshire and the Humber
YPO have appointed a supplier onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only. Estimated Contract Value: The Contract has an estimated …
Awarded to CLARITAS SOLUTIONS LIMITED, DELAWARE DIGITAL LLP, Deloitte +9 more · 2 awards
- Value
- £4.0mceiling, not a contract size
- Term
- 5 yearsup to 10 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #04ed37
- Planned
Pre-Enrolment CRM Solution
University of Huddersfield · Education · Yorkshire and the Humber
This is not a tender exercise. This is a scoping phase and not part of any formal procurement process and there is no commitment to carry out such a process at this stage. Participation or non-participation in this PME exercise shall not pr…
- Value
- £0
- Term
- 10 years
- Submit via
- portal not identified
- Published
- #06af0c
- Award pending · decided Open procedureSME · VCSE suitable
The Provision of a Leisure Management CRM Solution & Related Hardware
Chorley Council · Local authority · North West England
Chorley Leisure Ltd and South Ribble Leisure Ltd are the respective leisure services in their boroughs, delivering leisure, health and community services to the community. Under Chorley Council and South Ribble Council, they operate public …
Intended award to Gladstone MRM Limited · 2 awards
- Value
- £280k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #05ec2a
- AwardedAward procedure without prior publication of a call for competition
Customer Engagement Platform Creation
VIVID Housing Ltd · Charity · South East England
Creation of customer engagement platform (contract award is a call-off from G-Cloud 14 framework)
Awarded to GRANICUS-FIRMSTEP LIMITED
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06a6b7
- AwardedOpen procedureFramework5 lots
GIS Software
Nuclear Decommissioning Authority · Nationwide (UK), Yorkshire and the Humber
GIS Software for NDA
Awarded to ESRI (UK) Limited, IDOX SOFTWARE LTD · 3 awards
- Value
- £1.8bnceiling, not a contract size
- Term
- Not published
- Submit via
- portal not identified
- Published
- #030693
- PlannedSME suitable
CRM System
Community Housing · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a c…
- Value
- Not published
- Term
- 3 years
- Submit via
- portal not identified
- Published
- #06856c
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #066897
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #0668a2
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #0668a9
- Awarded · Direct award
Contact Relations Platform 2025
ORE Catapult · delivery region not published
The purpose of this direct award is to appoint Hubspot to provide ORE Catapult’s Contact Relations Platform (CRM). It is cloud hosted and owned / developed by Hubspot themselves. It allows the business to manage contacts for all areas the b…
Awarded to HUBSPOT UK HOLDINGS LIMITED
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #0674b4
- Closed Competitive flexible procedureSME suitable
Customer Relationship Management (CRM) and a Marketing Automation platform
Prifysgol Bangor / Bangor University · Education · Wales (Cymru)
The University requires an enterprise-grade solution that integrates the functionality of Customer Relationship Management (CRM) and a Marketing Automation platform. This solution will transform student recruitment operations by moving from…
- Value
- £3.6m
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- Sell2Waleslogin required
- Published
- #06688b
- AwardedOpen procedure
Contract for the Provision of Customer Relationship Management System
Robert Gordon University · Education · Scotland
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overar…
Awarded to Tribal Dynamics Ltd
- Value
- £300k
- Term
- 4 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #0520de
- AwardedAward procedure without prior publication of a call for competition
MBC-1098 Customer Relations Management System
Melton Borough Council · Local authority · East Midlands
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to ac…
Awarded to IEG4
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #065cd2
- Awarded · Competitive flexible procedure
IT Service Management (ITSM) Platform
ORDNANCE SURVEY LIMITED · South East England
Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public ser…
Awarded to Alemba Ltd
- Value
- £750k
- Term
- 2 yearsup to 5 years with extensions
- Submit via
- In-tendlogin required
- Published
- #04fc4b
- AwardedAward procedure without prior publication of a call for competition
Salesforce Service Cloud Voice
Places for People on behalf of PfP & Anchor Hanover Group · Nationwide (UK)
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products.…
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #060958
- Closed Below threshold - open competition
CRM Migration Support
WEST MIDLANDS GROWTH COMPANY LIMITED · West Midlands
The West Midlands Growth Company (WMGC) is initiating a two-phase CRM migration and enhancement programme as it picks up additional business functions in April 2026 and is seeking a suitability experienced and qualified supplier / consultan…
- Value
- £100k
- Term
- 8 months
- Submit via
- In-tendlogin required
- Published
- #05f215
- Planned · expected · not yet publishedSME · VCSE suitable
Corporate Software and Related Products and Services
Crescent Purchasing Consortium Limited · Nationwide (UK)
This is an information gathering exercise named Preliminary Market Engagement. The purpose of this exercise is to gather information from suppliers who provide Corporate Software and Related Products and Services outlined within the documen…
- Value
- £40m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- portal not identified
- Published
- #05cc6d
- AwardedBelow threshold - limited competition
Software as a service solution for capturing data on customer interactions
The Mayor and Commonalty and Citizens of the City of London · Local authority · delivery region not published
A software as a service solution for capturing data on customer interactions such as ticket purchases.
Awarded to Open Loyalty
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05a9e8
- Awarded · Open procedureSME · VCSE suitable
Customer Relationship Management (CRM) Project
Askham Bryan College · Education · Nationwide (UK)
Askham Bryan College seeks to procure a Customer Relationship Management (CRM) system to support marketing and student recruitment efforts, with the goal of driving student number growth. The system will enable effective lead capture, nurtu…
Awarded to Global Data Management UK Ltd t// Data Harvesting
- Value
- £250k
- Term
- 3 yearsup to 7 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #051de4
- No award madeBelow threshold - open competition
Digital Engagement Tool
British Council · Local authority · Nationwide (UK)
RFPtoprecureDigitalEngagementTool
- Value
- £40k
- Term
- 12 monthsup to 12 months with extensions
- Submit via
- TCS TAP eSourcinglogin required
- Published
- #0566b3
- Planned · expected · not yet publishedCompetitive flexible procedureSME suitable
Housing Management System
Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Thirteen Housing Group are currently assessing options to improve customer service and experience delivered, which may include changes to the IT systems providing housing management and related functions. As part of this assessment, we are …
- Value
- Not published
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #051e0a
- Planned · expected · not yet published
Customer Relationship Management system for Defence Relationship Management (DRM)
RFCA - Yorkshire and the Humber · Nationwide (UK)
Sitting under the Council for Reserve Forces and Cadets Associations (CRFCA), Defence Relationship Management (“DRM”) is an arm’s length body of the Ministry of Defence (MoD) and it is the primary point of access linking employers with Defe…
- Value
- £0
- Term
- 4.5 yearsup to 6.5 years with extensions
- Submit via
- portal not identified
- Published
- #05655b
- Closed Open procedureSME suitable
CRM Update and Levy Portal Development
Sea Fish Industry Authority · Central government · Nationwide (UK)
Seafish have been using Microsoft Dynamics 365 CRM for a number of years for their customer relationship database, initially with an on-prem instance and now in the cloud. We are looking to rebuild the online portal for Levy submissions (wh…
- Value
- £150k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #055d49
- Award pending · decided Direct awardSME suitable
Strategic Digital Partner
The Education and Training Foundation · Nationwide (UK)
Following an unsuccessful tender in 2024, The Education and Training Foundation (ETF) have followed a process for a direct award contract as a follow-on to the original tender. The move to a process for direct award through negotiated proce…
Intended award to BlueLight CRM Ltd
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #050b01
- Planned · expected · not yet publishedCompetitive flexible procedureSME suitable
Askham Bryan College - Customer Relationship Management (CRM) system Project
Askham Bryan College · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Askham Bryan College is seeking to procure a Customer Relationship Management (CRM) system to support marketing and student recruitment efforts, with the goal of driving student number growth. The system will enable effective lead capture, …
- Value
- Not published
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #05103a
- Awarded · Below threshold - without competition
Contact Relations Platform 2025
ORE Catapult · delivery region not published
A Direct Award of a Contact Relations Platform (CRM), to continue current services provided by Hubspot and further enhancements of their systems. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?…
Awarded to HUBSPOT UK HOLDINGS LIMITED
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #050489
- AwardedOpen procedure
Travel Rewards Mobile App to Influence Behaviour
West Yorkshire Combined Authority · Local authority · Yorkshire and the Humber
West Yorkshire Combined Authority has appointed an external organisation to promote active and sustainable travel across West Yorkshire region through the provision of a rewards-based, off-the-shelf mobile App.
Awarded to BetterPoints Ltd
- Value
- £450k
- Term
- 2 years
- Submit via
- EU-Supply (CTM)public page
- Published
- #048bb0
- Award pendingDirect award
Contact Relations Platform 2025
ORE Catapult · delivery region not published
A Direct Award of a Contact Relations Platform (CRM), to continue current services provided by Hubspot and further enhancements of their systems. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?…
Intended award to HUBSPOT UK HOLDINGS LIMITED
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #050446
- AwardedOpen procedure
ID 5094524 - DfE - Invest NI - Replacement Customer Portal
Invest Northern Ireland · Northern Ireland
Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship M…
Awarded to Thornacre Engineering Ltd
- Value
- £13m
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #03db80
- AwardedCompetitive procedure with negotiation
PURCH2361 Provision of Customer Relationship Management (CRM)
University of Glasgow · Education · Scotland
Award of PURCH2361– Provision of Customer Relationship Management (CRM).
Awarded to Deloitte
- Value
- Not published
- Term
- 7 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #044407
- Closed Open procedureDynamic purchasing system32 lots
Greener Futures Partnership - Dynamic Purchasing System
Abri Group Limited · Nationwide (UK), North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands
Greener Futures Partnership (GFP) are procuring a National Dynamic Purchasing System (DPS) made up of suitably qualified Constructors, Consultants and Suppliers for the delivery of emerging Products, Services and Technology to provide pract…
- Value
- £500mceiling, not a contract size
- Term
- 3.5 years
- Submit via
- EU-Supply (CTM)public page
- Published
- #038911
- Planned · expected · not yet published
NCC1433 CRM Replacement Market Engagement
Northumberland County Council · Local authority · North East England
Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the e…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04c8c5
- Closed Open procedure3 lots
Customer Experience Platform Technologies
Gedling Borough Council · Local authority · East Midlands
Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council d…
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #04b403
- Closed Open procedure
British Museum Fundraising CRM
The Trustees of the British Museum · Greater London
The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum’s supporters and prospects, which includes its Membership base. The CRM acts as a central database for sup…
- Value
- £500k
- Term
- 6 years
- Submit via
- Delta eSourcingpublic page
- Published
- #049b1c
- Closed Open procedure
Telephone Fundraising Services
London School of Hygiene & Tropical Medicine · Education · Nationwide (UK)
We require the expertise of a specialist telephone fundraising consultancy to work with DARO’s regular giving team to plan, manage and deliver annual telephone campaigns for the following purposes: • To generate philanthropic income from ne…
- Value
- Not published
- Term
- 2 years
- Submit via
- EU-Supply (CTM)public page
- Published
- #046f71
- Closed Open procedure
Development and Support for CRM Dynamics
York St John University · Education · Yorkshire and the Humber
The University requires a partner to support the University with the continued development of its Microsoft Dynamics CRM platform to meet the needs of four strategic initiatives; the student hub, student wellbeing, student funding and CRM c…
- Value
- £220k
- Term
- 12 months
- Submit via
- portal not identified
- Published
- #0469dc
- Closed Restricted procedureFramework6 lots
EPP0053 Digital Solutions and Associated Services National Framework Agreement
Braintree District Council · Local authority · Nationwide (UK)
BDC has published a notice in FTS inviting companies to express an interest in a National Framework Agreement available to all UK Public Sector Bodies (from here onwards referred to as Customers) for the provision of Digital Solutions and A…
- Value
- £2.0mceiling, not a contract size
- Term
- 4 years
- Submit via
- portal not identified
- Published
- #03a57e
- Closed Restricted procedure
Microsoft Dynamics Fundraising and Engagement System Implemention
The Prince's Trust · Nationwide (UK), Greater London
The Prince's Trust is seeking an implementation partner that has significant experience working in the UK charity/not-for-profit sector, with a proven track record of successful implementation of Microsoft Dynamics solutions on time and on …
- Value
- £800k
- Term
- 2 years
- Submit via
- MultiQuotelogin required
- Published
- #045174
- Planned · expected · not yet published
Customer Engagement Platform
Northern Ireland Electricity Networks Limited · Northern Ireland
NIE Networks is the electricity Distribution Network Operator(DNO) and transmission network owner in Northern Ireland. NIE Networks have a requirement for provision of suitably qualified and experienced organisation(s) to provide a Customer…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #044611
- AwardedAward procedure without prior publication of a call for competition
Provision of an Integrated Student Admissions Solution
University of the Highlands and Islands · Education · Scotland
The University of the Highlands and Islands have a requirement for the Provision of an Integrated Student Admissions Solution for all Academic Partners of the University of the Highlands and Islands. It should be noted that this requirement…
Awarded to STU3 · 3 awards
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04235b
- AwardedCompetitive procedure with negotiation
Consultancy and implementation services for a Microsoft Dynamics CRM Solution
NCFE · Charity · North East England
Consultancy and implementation services for a Microsoft Dynamics CRM Solution under a NCFE contract.
Awarded to Crimson Limited
- Value
- Not published
- Term
- 12 months
- Submit via
- portal not identified
- Published
- #0385fc
- AwardedNegotiated procedure with prior call for competition
Smart Meter Optimised Digital Billing & Customer Management System
SEVERN TRENT WATER LIMITED · West Midlands
Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter…
Awarded to Kraken Technologies Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #040c91
- AwardedOpen procedure
CRM & Billing System
Portsmouth Water Limited · South East England
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present …
Awarded to Kraken Technologies Limited
- Value
- £14m
- Term
- 6 years
- Submit via
- portal not identified
- Published
- #037537
- Closed Open procedure
Provision of Cloud Based Youth Offending System for Birmingham Childrens Trust (BCT)
Birmingham City Council · Local authority · West Midlands
The Youth Offending Service has used Careworks ‘Care Director’ since 2001 as its Case Management System (CMS). The Contract will last for 36 months with the options to renew for an additional 12 months plus 12 months (unless terminated unde…
- Value
- Not published
- Term
- 3 years
- Submit via
- In-tendlogin required
- Published
- #03cf4e