Search UK public tenders and contract notices

Tiger on Demand Call Centre Services

Cambridgeshire and Peterborough Combined Authority · Local authority · East of England

Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible f…

Awarded to WEMOVE SOLUTIONS LTD

Fusion21 Responsive Repairs & Void Property Framework (2026-30)

Fusion 21 Foundation · Nationwide (UK)

Fusion21 has concluded a competitive tendering procedure to establish a 4-year framework for Responsive Repairs and Void Property. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services …

Awarded to A A MOLYNEUX BUILDERS LIMITED, ALL SERVICE 4 U LIMITED, ARPG ECO LTD +69 more · 5 awards

• Construction work for multi-dwelling buildings and individual houses
• Building construction work
• Building materials
• +8

Contingency Supervision Hub

Financial Conduct Authority · Greater London

The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.

Awarded to Foundever GB Limited

Erasmus+ Government Authorised Exchange Visa Sponsor

Department for Education · Central government · Nationwide (UK)

On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…

Awarded to IRARA Services Limited

• Administration services
• Administrative educational services
• Administrative services for business operations
• +7

The Decision-Making Service Support For Disabled Persons Railcard

Rail Delivery Group · Nationwide (UK)

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according t…

Awarded to Nimbus Disability

• Administration services
• Administrative educational services
• Call centre
• +2

Outsourced Services

Government Commercial Agency · Central government · Nationwide (UK)

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

• Payroll management services
• Accounting and auditing services
• Business services: law, marketing, consulting, recruitment, printing and security
• +8

Provision of Equality Advisory Support Service (EASS)

Cabinet Office · Central government · Nationwide (UK)

The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights i…

Awarded to G4S, G4S Facilities Management (UK) Ltd

Single Service Centre

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Central government · delivery region not published

The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge a…

Awarded to Capita Business Services Ltd, Foundever GB Limited · 2 awards

• Call centre

External Call Handling Service

Cirrus Purchasing c/o Halton Housing · Charity · North West England

Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …

Awarded to SPS Doorguard Limited

• Call centre

ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

Energy Saving Trust Ltd · Scotland

Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…

Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards

• Call centre
• Energy-efficiency consultancy services
• Energy-management services

Digital Care Call - Maintenance Contract

Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

To provide maintenance services for Digital Care Call.

Awarded to Appello Careline Limited

The Provision of Call Centre Support Services (UoB) 2026

University of Bedfordshire · Education · delivery region not published

The Provision of Call Centre Support Services for the University of Bedfordshire 2026

Awarded to Echo-U Limited

• Call centre

Contact Centre 2026

Oxford City Council · Local authority · South East England

Cloud-based contact centre

Awarded to BDR Technical Solutions Ltd

• Call centre
• Telephone exchanges
• Telephone switchboards

Out of Hours Phone Service

Housing Solutions · Housing · South East England

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

Awarded to Davies Group Limited

• Call centre
• Telephone-answering services

Contact Centre Services for 2027 Census Test

Office for National Statistics · Central government · delivery region not published

An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

Awarded to Serco Limited

Maintain Framework

Watford Community Housing · Nationwide (UK), North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands

Watford Community Housing (WCH) has awarded a multi-lot framework to Suppliers for the delivery of Repairs and Empty Homes works across the UK. The framework will operate for a period of four years. The framework will be managed by Pretium …

Awarded to Arc Group London Ltd, Axis Europe, BTU (INSTALLATION & MAINTENANCE) LIMITED +19 more · 79 awards

• Construction work
• Asbestos removal services
• Asbestos-removal work
• +26

Community Alarms 2026-28 Lot 1: Monitoring and Response and Call Handling Lot 2: Provision of Equipment

Central Bedfordshire Council · Local authority · East of England

Community Alarms 2026-28 Lot 1: Monitoring and Response and Call Handling Lot 2: Provision of Equipment Please READ/follow the information and guidance supplied below and within the Tender documents, this will help with your tender submissi…

Awarded to Careium UK Limited · 2 awards

• Installation of safety equipment
• Alarm systems
• Alarm-monitoring services
• +2

Public Enquiries Call Handling Service

Ofqual · West Midlands

Requirement to deliver the potential call overflow services from designated office or remote location.

Awarded to Foundever Operating Corporation Limited

• Call centre

Out of hours - emergency call centre

Wokingham Borough Council · Local authority · Nationwide (UK)

Emergency-Out-of-Hours (OOH) Call handling contract - The service provides a point of contact for residents if an event or incident of an emergency nature occurs outside of normal WBC weekday opening / working hours.

Awarded to BRACKNELL FOREST BOROUGH COUNCIL

CrimeStoppers Reporting Line

Scottish Police Authority · Police & fire · Scotland

CrimeStoppers service for the anonymous reporting of crime and intelligence

Awarded to Treble 5 Treble 1 Limited

• Call centre

Out of Hours Call Handling Service

The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

Awarded to Morgan Sindall Property Services

• Call centre
• Telephone network
• Telephone operator services
• +2

Phase 2 Contact Centre Services

Department for Work & Pensions · Central government · Yorkshire and the Humber

The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (foll…

Awarded to G4S Facilities Management (UK) Ltd · 3 awards

• Call centre

Contract for the provision of security services and call handling

RYKNELD HOMES LIMITED · East Midlands

to provide call handling and out of hours services -in line with services provided currently

Awarded to SPS Doorguard Limited

• Call centre

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

Awarded to Gamma Telecom

• Telecommunications services
• Accessories for sound and video equipment
• Audio-visual equipment
• +54

Digital Alarm Installation and Resident Communications

Housing 21 · Nationwide (UK)

Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The soluti…

Awarded to Appello Smart Living Solutions

• Call centre
• Electrical installation work
• Information technology services
• +1

Provision of Call Handling Services

Amplius Living · South East England

Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls. To view this notice, please click here: https://w…

Awarded to Appello Careline Limited

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

Awarded to Withheld Section94 supplier

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +8

Dacorum Borough Council Responsive Repairs, Cyclical Maintenance and General Build Services

Dacorum Borough Council · Local authority · East of England

This Council is seeking a single Service Provider to provide Responsive Repairs, Cyclical Maintenance, General Build Services and a Customer Services Centre as outlined below: General and specialist repairs Preventative maintenance Void ser…

Awarded to Cardo (South) Limited, Contract Award Notice Issued in error - To be confirmed · 3 awards

• Repair and maintenance services
• Advisory and consultative engineering services
• Architectural and building-surveying services
• +19

Nursery Milk Reimbursement Unit (NMRU) 2025

NHS Business Services Authority · NHS & health · Nationwide (UK)

Award of a call off contract for the Nursery Milk Reimbursement Unit following a further competition under the Crown Commercial Services (CCS) Funds Administration & Disbursement Services (FAADS) Dynamic Purchasing System (DPS) RM6322

Awarded to Opia Limited

• Administrative services for business operations
• Administration software package
• Auditing services
• +15

RM6226 Debt Resolution Services - Lot 1

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

• Platform interconnectivity software development services
• Accounting and auditing services
• Accounting services
• +96

Contact Centre Services

Kent County Council · Local authority · South East England

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a…

Awarded to Capita Business Services Ltd

• Call centre

HOCS4/00015 MILITARY PERSONNEL & VETERANS SERVICE DELIVERY CONTRACT (MP&VSDC) relating to provision of Armed Forces Pay, Pensions, other Military HR Services and Administrative Services Extension

Ministry of Defence · Central government · Nationwide (UK)

The purpose of this notice is to publish the Authority's intention to modify the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT (SDC). The SDC requirement (known during the procurement as the Future Service Delivery C…

Awarded to Shared Services Connected Limited

• Administrative services for business operations
• Call centre
• Information technology services
• +3

ScotRail Customer Contact Centre

ScotRail Trains Limited · Scotland

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

Awarded to Teleperformance Ltd

• Call centre
• Office-support services
• Payroll management services
• +2

Contract for Waste Collection and Street Cleaning

South Oxfordshire District Council · Local authority · South East England

South Oxfordshire District Council and Vale of White Horse District Council (the Councils) are seeking to appoint a contractor to provide refuse collection and waste related services (including, residual waste, dry recyclables, green waste,…

Awarded to Biffa Waste Services Ltd · 2 awards

• Refuse and waste related services
• Call centre
• Clinical-waste collection services
• +11

Fraud and Corruption Reporting Online (FCROL)

NHS Business Services Authority · Central government · delivery region not published

Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…

Awarded to Treble 5 Treble 1 Limited · 2 awards

project_7478 - The Fosterline Service 2023

Department for Education · Central government · Nationwide (UK)

PCR Compliant extension to the Fosterline Service awarded 2023

Awarded to The Fostering Network

• Call centre
• Helpdesk and support services

Whistleblowing Hotline Service

The City of Edinburgh Council · Local authority · Scotland

The City of Edinburgh Council (the “Council”) awarded a Contract for a Whistleblowing Hotline Service. The Council’s appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight …

Awarded to Safecall

• Investigation services
• Call centre
• General management consultancy services

24/7 Hazard Line & Emergency Call Out

Mining Remediation Authority · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Provision of 24/7 Hazard Line and Emergency Call-Out Service The provision of a 24/7 Hazard Line and Emergency Call-Out Service, designed to support critical operations and ensure immediate response during emergency situations. Objectives a…

Awarded to Mines Rescue Service Ltd

• Call centre
• Hazard protection and control consultancy services

Extension - Patient & Healthcare Communications & Related IT Services

Surrey and Borders Partnership NHS Foundation Trust · Charity · Nationwide (UK)

This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Pro…

Awarded to BTS Holdings plc, Barrier Networks, Exponential-E Limited +12 more · 14 awards

• IT services: consulting, software development, Internet and support
• Call centre
• Computer equipment and supplies
• +20

1295 - Repairs, Voids, Planned and Cyclical Works

CHS Group · East of England

CHS sought to appoint a single contractor to deliver their repairs, voids, planned and cyclical works programs. The contract will be for an initial 4 years, with an option to extend by a further 4 years and then a further 2 years, for a tot…

Awarded to Fortem Solutions Ltd

• Construction work
• Asbestos removal services
• Bathrooms construction work
• +18

DWP Digital Channels Contact Centre (DC3)

Department for Work & Pensions · Central government · Nationwide (UK)

DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Cont…

Awarded to Route 101 Limited

• Call centre
• IT services: consulting, software development, Internet and support
• Software package and information systems
• +1

Call Handling & Dispatch Message Service for the EDT - S484548

Norfolk County Council · Local authority · delivery region not published

For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract

Awarded to East of England Ambulance NHS Trust

DHSC: National Breastfeeding Helpline

Department of Health & Social Care · NHS & health · Greater London

The Department of Health and Social Care is seeking a provider to deliver the National Breastfeeding Helpline, providing breastfeeding information and support via a 24 hour helpline for families across the UK.

Awarded to The Breastfeeding Network

• Counselling services
• Call centre
• Guidance and counselling services

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards

• Administration services
• Accounting and auditing services
• Accounting review services
• +51

Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

NHS Cambridgeshire and Peterborough Integrated Care Board · NHS & health · East of England

The ICB is committed to the provision of a high-quality IUC by offering the following services:<br/>• NHS 111 call handling,<br/>• 24/7 Clinical Assessment Service (CAS),<br/>• Out of Hours Primary Care Access.<br/>• These may be delivered …

Awarded to INTEGRATED CARE 24 LTD · 2 awards

• Health services
• Call centre
• Guidance services
• +1

N/A

SSE PLC · Nationwide (UK)

provision of additional call handling Agent to support SSE call centre operations and provide ad hoc agents to cover severe weather events

Awarded to Ant Marketing Limited

• Call centre

Out Of Hours Service Provider

Golding Homes · South East England

Out Of Hours Call cover

Awarded to SPS Doorguard Limited

• Call centre

Provision of Out of Hours Telephone Service

Aster Group Limited · Nationwide (UK)

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…

Awarded to Somerset Lifeline T/A Deane Helpline

• Call centre
• Customer services
• Emergency telephones
• +2

Framework Agreement for Patient & Healthcare Communications & Related IT Services

NHS Commercial Solutions · NHS & health · Nationwide (UK)

The aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The a…

Awarded to BTS Holdings plc, Barrier Networks, Exponential-E Limited +12 more · 8 awards

• IT services: consulting, software development, Internet and support
• Agricultural, farming, fishing, forestry and related products
• Call centre
• +21

User Services for Emergency Services Network (ESN)

Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. 

Awarded to IBM United Kingdom Limited

• Telecommunications services
• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• +39

Brighter Places - Gas and Electric Servicing, Breakdown and Compliance Contracts

BRIGHTER PLACES · South West England

Brighter Places sought expressions of interest from suitably skilled and experienced Suppliers to deliver Gas and Electric servicing and remedial works across its stock in Bristol and the surrounding areas, consisting of approximately 3,600…

Awarded to Sure Maintenance Ltd

• Repair and maintenance services of central heating
• Asbestos removal services
• Asbestos-removal work
• +44

AMCV 331 - Telecare Managed Services

Shropshire Council · Local authority · Nationwide (UK), West Midlands, South East England

This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: • Manage the full contract, including l…

Awarded to Appello Careline Limited, Appello Smart Living Solutions, Astraline (TEC) Ltd +6 more · 8 awards

• Health and social work services
• Administrative healthcare services
• Alarm systems
• +99

Provision of Out of hours support for the computing and distribution Helpdesk

OPEN UNIVERSITY(THE) · Education · North East England, South East England

The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support.

Awarded to Norman Managed Services · 2 awards

• Telephone-answering services
• Call centre

Historic England Customer Service Provision

Historic England · Nationwide (UK)

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

Awarded to Adecco UK Limited (t/a The Adecco Group)

• Wide area network services
• Call centre
• Customer services
• +1

NHS 24 Contact Centre Customer Relationship Management System

NHS 24 · NHS & health · Scotland

The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to pr…

Awarded to Coforge UK limited

• IT services: consulting, software development, Internet and support
• Application service providers
• Automation system
• +13

Employer Panel - Research

Construction Industry Training Board · Nationwide (UK)

1.1.IFF Research will provide authoritative sector intelligence on current and future skills needs. 1.2.Activity is broadly split into six distinct areas: 1.2.1. Labour Market Intelligence – Keeping data on the size, shape and composition o…

Awarded to IFF Research Ltd, Wider Plan Limited · 3 awards

• Research services
• Call centre
• Data collection and collation services
• +6

The provision of an Integrated Urgent Care Service to NHS Devon Integrated Care Board

NHS Devon Integrated Care Board · NHS & health · South West England

NHS Devon ICB (the Commissioner) is has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: • 111 call handling services (NHS 111) • Clinical Assessment of 111 calls through the…

Awarded to PRACTICE PLUS GROUP URGENT CARE LIMITED

• Guidance services
• Call centre
• Health services
• +1

Wales Gypsy Roma and Traveller Advice and Advocacy Services

Llywodraeth Cymru / Welsh Government · Wales (Cymru)

The Welsh Government is procuring contract for a Gypsy, Roma and Traveller advice and advocacy service (“the Service”) for 2024-2028 on a pan Wales basis.

Awarded to TROS GYNNAL PLANT

• Provision of services to the community
• Call centre
• Civic betterment and community facility support services
• +3

NHS Sussex Non-Emergency Patient Transport service (NEPTS) 23.922 CAN

NHS SUSSEX INTEGRATED CARE BOARD · NHS & health · South East England

NHS Sussex ICB (covering the patient population of West Sussex, Brighton & Hove, and East Sussex) are pleased to announce the award of a contract for a new Non-Emergency Patient Transport Service from 1st April 2025.

Awarded to ERS Transition Limited trading as EMED Group Limited

• Special-purpose road passenger-transport services
• Call centre

Scotland’s Domestic Abuse and Forced Marriage Helpline

Scottish Government · Scotland

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days…

Awarded to Scottish Women's Aid

• Call centre

Get into Teaching Information Service

Department for Education · Central government · Nationwide (UK)

The Get into Teaching Information Service (GiTIS) is a candidate support service for potential teachers, offering guidance and advice to candidates through a Contact Centre and one-to-one adviser service. The main aim of GiTIS is to help as…

Awarded to Teleperformance Ltd

• Call centre

Victim Referral Service

Police and Crime Commissioner for Dyfed Powys · Police & fire · Wales (Cymru)

North Wales Police & Dyfed Powys Police are looking for Suppliers to provide a Victim Referral Service within their respective Force areas. The tender will be structured in Lots; Lot 1 - North Wales Police and Lot 2 - Dyfed Powys Police, an…

Awarded to VICTIM SUPPORT · 2 awards

• Other community, social and personal services
• Call centre
• Community health services
• +2

Out of Hours Customer Contact Service

Karbon Homes · North East England

Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).

Awarded to AQUARIUS CONTACT CENTRES LIMITED

• Call centre

Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations

North Ayrshire Council · Local authority · Scotland

Commencing 1st May 2024, North Ayrshire Council (“NAC”) requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropria…

Awarded to Hanover (Scotland) Housing Association Ltd

• Alarm-monitoring services
• Alarm systems
• Call centre
• +1

Emergency Contact Services (ECS) '24 for receipt of publicly reported gas escape calls and subsequent engineer dispatch.

Phoenix Energy Group Ltd (formerly Phoenix Natural Gas Ltd) · Northern Ireland

Phoenix Energy Group Ltd (formerly Phoenix Natural Gas Ltd) own and operate a gas distribution network system in the Greater Belfast Area of Northern Ireland. It is a condition of the associated License to operate, that Phoenix provides a c…

Awarded to supplier not published

• Call centre

Hazard Line and Mines Rescue Service

Mining Remediation Authority · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, South East England

An out of hours call service is required to maintain our legislative obligations to Public Safety. Under the same provision we also need a Rescue Service which can operate within mining works. Finally we require competent persons, trained t…

Awarded to MRS Training and Rescue

• Call centre

Anti Corruption and Abuse Communications Service Framework

BLUELIGHT COMMERCIAL LIMITED · Nationwide (UK)

BlueLight Commercial are seeking a suitably qualified and experienced provider with extensive experience of working within policing and criminal justice to embed a bespoke and dedicated 0800 or freephone number for the public to use, which …

Awarded to Crimestoppers Trust T/A Treble5 Treble1

• Call centre

Telecare & Telehealth Services

Bromford Flagship LiveWest Limited · Housing · East of England

Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.

Awarded to Careium UK Limited

• Health and social work services
• Alarm-monitoring services
• Call centre

Single Service Centre - Serco

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · NHS & health · Nationwide (UK)

Awarded to Serco Limited

• Call centre

Single Service Centre - Serco

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · NHS & health · Nationwide (UK)

Awarded to Serco Limited

• Call centre

Single Service Centre - HGS

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · NHS & health · Nationwide (UK)

Awarded to HINDUJA GLOBAL SOLUTIONS UK LIMITED

• Call centre

The Provision of an Out of Hours Call Service

Peabody Trust Ltd · Nationwide (UK), Greater London

The provision of an out of hours call service.

Awarded to ORBIS PROTECT LIMITED

• Call centre

Technology Enabled Lives Framework - 23-27

Northern Housing Consortium Ltd · Nationwide (UK)

The scope of this Framework Agreement is for the provision of digital products and services in relation to Technology Enabled Living for digital solutions. Due to the expiry date of this framework being before the planned analogue system re…

Awarded to 2iC-Care Ltd, AGS Tech Ltd, Acticheck Ltd +34 more · 9 awards

• Repair and maintenance services of medical equipment
• Alarm system and antenna installation work
• Alarm systems
• +24

Department for Business and Trade- Business Support Service (tendered as ‘Business Information Service 2024’)

Department for Business & Trade · Central government · Nationwide (UK)

The Department for Business and Trade has procured a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support…

Awarded to UMi Commercial Limited

• Business and management consultancy and related services
• Administration services
• Call centre
• +2

Provision of Out of Hours call handling and social media monitoring Framework Services

The Hyde Group · Housing · Nationwide (UK)

**THIS CONTRACT HAS BEEN AWARDED AND THIS IS A CONTRACT AWARD NOTICE** It is Hyde’s intention in respect of this invitation to tender to create a multiple source Framework Agreement for the provision of Out of Hours call handling and social…

Awarded to Careium UK Limited, EASTVANTAGE BUSINESS SOULTIONS INC, NATIONWIDE PROPERTY ASSISTANCE LTD +1 more

• Call centre
• Repair and maintenance services

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

NS&I · Nationwide (UK)

This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and cust…

Awarded to Sopra Steria Limited

• Customer services
• Banking and investment services
• Call centre
• +13

Contact Centre Services

Transport for Wales · Wales (Cymru)

The requirement is for the provision of Contact Centre Services to support TfW

Awarded to Journeycall Ltd

• Call centre

Electronic Monitoring - MDSS

Ministry of Justice · Central government · Nationwide (UK)

The contract for Electronic Monitoring - Monitoring Device Systems Services (MDSS) has been awarded following a competitive dialogue procurement. The contract has been awarded to G4S Monitoring Technologies Ltd The value of the contract inc…

Awarded to G4S Monitoring Technologies

• Security services
• Absconder-tracing services
• Aerial mapping services
• +51

eTendering Portal

Royal Borough of Kensington and Chelsea · Local authority · Nationwide (UK)

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service. The Council has a statutory obligation to provide an out of hours contact centre s…

Awarded to SPS Doorguard Limited

• Call centre

TfL 95743 Contact Centre Outsourced Services Framework

Transport for London · Nationwide (UK), Greater London

This is

Awarded to Capita Business Services Ltd, Charles Novacroft, HGS UK +4 more · 12 awards

• Call centre
• Office-support services
• Telephone-answering services

Provision of Project Helpline Services

Bazalgette Tunnel Limited t/a Tideway · Greater London

Awarded to Foundever GB Limited

• Call centre

ID 4779419 - DfC - Housing Supply - Landlord Helpline Service

Department for Communities · Central government · Northern Ireland

The contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice…

Awarded to HOUSING RIGHTS SERVICE

• Legal advisory and information services
• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• +5

International Student Conversion including Admissions Support

University of Ulster · Education · Northern Ireland

International Student Conversion including Admissions Support

Awarded to Uni-Quest Ltd

• Higher education services
• Business development consultancy services
• Call centre
• +1

DVSA Contact Centre Additional Capacity - Call Surges 2023

Department for Transport · Central government · Nationwide (UK)

Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice. These surges were managed on DVSA’s behalf by Capita and details of th…

Awarded to Foundever GB Limited

• Call centre

Out of Hours Call Handling

Network Homes · Nationwide (UK)

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performan…

Awarded to Norse Commercial Services Limited

• Call centre

Pension Administration Services: Teachers’ Pension Scheme (TPS)

Department for Education · Central government · Nationwide (UK)

The purpose of this Notice is to Notify of the outcome of the procurement for the provision of a new administration service to ensure the successful continuation of delivery of the Teachers’ Pension Scheme.

Awarded to TATA CONSULTANCY SERVICES LIMITED

• Pension fund administration services
• Accounting, auditing and fiscal services
• Administration services
• +10

Speak Up Helpline

Department of Health & Social Care · NHS & health · Greater London

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.<br/><br/>Contract term: 12 months with the option to extend for up t…

Awarded to Social Enterprise Direct

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Miscellaneous business-related services

Dorset ICB - Non-Emergency Patient Transport Services

NHS Dorset Integrated Care Board · NHS & health · South West England

Dorset Integrated Care Board (Dorset ICB) were seeking the provision of Non-Emergency Patient Transport Services for three categories which were procured as three separate Lots within a single process. This contract award notice relates to:…

Awarded to Thames Ambulance Service Limited

• Road transport services
• Call centre
• Patient-transport vehicles

STC1161 - AACS Software, Ongoing Support, Maintenance and Hardware

The Corporate Officer of the House of Lords and The Corporate Officer of the House of Commons (Acting Jointly) · Greater London

Provision of AACS software including the hardware platforms that support the software such as servers and terminals and ongoing maintenance of associated hardware. The contract includes for installation and commissioning of the new software…

Awarded to TDS (Time Data Security) Limited

• Repair and maintenance services of security equipment
• Access control system
• Call centre
• +10

Extension to Enquiry Handling Service for the Go For It Programme

Lisburn and Castlereagh City Council · Local authority · Northern Ireland

An extension to the contract for the Provision of Enquiry Handling services for the Go For It programme via a single regional contract in order to achieve maximum economies of scale and ensuring consistency of delivery. The Contractor is re…

Awarded to Teleperformance Ltd

• Call centre
• Business services: law, marketing, consulting, recruitment, printing and security
• Postal and telecommunications services
• +1

Nottingham Community Housing Association Repairs Contract

Nottingham Community Housing Association Limited · Housing · Nationwide (UK), East Midlands

Nottingham Community Housing Association ('NCHA') sought expressions of interest from suitably skilled and experienced suppliers for the delivery of responsive repairs works across its entire stock in Derbyshire, Leicestershire, Northampton…

Awarded to Fortem Solutions Ltd

• Construction work
• Asbestos removal services
• Bathrooms construction work
• +19

Total Asset Management Contract

Dacorum Borough Council · Local authority · East of England

On the 1st July 2014, Dacorum Borough Council ("the Council") entered into a contract for a period of up to 10 years with Osborne Property Services Limited ("Osborne") for 'total asset management' service delivery of Borough wide housing re…

Awarded to Cardo (South) Limited

• Construction work
• Architectural design services
• Architectural, engineering and planning services
• +25

Discretionary Assistance Fund Framework Agreement

Welsh Government · Wales (Cymru)

The UK Government’s Welfare Reform Act 2012 abolished the discretionary Social Fund, which was administered by the Department for Work and Pensions (DWP) and replaced parts of it (crisis loans and community care grants) with new locally bas…

Awarded to NEC Software Solutions LTD

• General public services
• Administrative services for business operations
• Call centre
• +3

Welsh Government Knowledge Transfer Programme – Lot 2 Lifelong Learning & Development

Llywodraeth Cymru / Welsh Government · Wales (Cymru)

The contract has been established to develop, coordinate and deliver the Farming Connect Lifelong Learning and Development programme, for the benefit of beneficiaries engaged in the farming sector in Wales.

Awarded to Lantra, Lantra Wales, Menter a Busnes · 7 awards

• Agricultural, forestry, horticultural, aquacultural and apicultural services
• Advertising and marketing services
• Advertising consultancy services
• +7

HCC 09/22 - The Provision of an Out of Hours Call Handling Service

Hertfordshire County Council · Local authority · East of England

This is an award notice for The Provision of an Out of Hours Call Handling Service, and therefore the opportunity is closed.

Awarded to West Midlands Ambulance Service University NHS Foundation Trust

• Call centre
• Administrative social services
• Local telephone services
• +5

Town and Country Housing - Housing Maintenance Joint Venture

Town and Country Housing · Nationwide (UK), South East England

Town and Country Housing ("TCH") sought Tenders from suitably skilled and experienced suppliers to become a Joint Venture Partner and enter into a Maintenance Agreement with the Joint Venture Company for its delivery of repairs, maintenance…

Awarded to Fortem Solutions Ltd

• Construction work
• Asbestos removal services
• Asbestos-removal work
• +41

Out of Hours Call Centre

Optivo · Nationwide (UK)

Call Centre

Awarded to Appello Careline Limited

• Call centre

Contact Centre as a Service (CCaaS)

Accent Group Ltd · Nationwide (UK)

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and…

Awarded to Wavenet

• Telephone-answering services
• Call centre

Fusion21 Reactive Repairs & Empty Buildings Framework

Fusion21 Members Consortium · Nationwide (UK)

Fusion21 has developed a Framework for the full provision of Reactive Repairs, Empty Buildings repairs, empty buildings security, disrepair works and contact centre services across public sector organisations. The framework consists of five…

Awarded to Axis Europe, BELL GROUP LTD, Breyer Group Plc +43 more · 12 awards

• Construction work
• Building construction work
• Building materials
• +7

Hexagon Housing Association Repairs and Voids Contract

Hexagon Housing Association Limited · Housing · Greater London

Hexagon Housing Association ("Hexagon") has sought expressions of interest from suitably skilled and experienced suppliers for the delivery of responsive repairs, void property works, including emergencies out of office hours, ad hoc planne…

Awarded to T Gilmartin Ltd

• Construction work
• Bathrooms construction work
• Building completion work
• +15