Search UK public tenders and contract notices
Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.
Retenders uses the same keywords and compatible filters. Notice-only filters and CPV detail beyond the division do not carry over.
All records
Showing 1–100 · every procedure in the catalogue, any stage.
- Awarded · Competitive flexible procedureFramework10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services
Crescent Purchasing Consortium Limited · Charity · Nationwide (UK)
CPC have established a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework is open to members of CPC, listed at https://www.thecpc.ac.uk/members, including…
Awarded to ARBOR EDUCATION PARTNERS LIMITED, Advanced Business Solutions, Arbor Education Partners Group Ltd +16 more · 10 awards
- Value
- £46mceiling, not a contract size
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #066891
- Closes · 20 days leftOpen procedureSME · VCSE suitable
The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider
South Yorkshire Mayoral Combined Authority · Local authority · Yorkshire and the Humber
The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of…
- Value
- £300k
- Term
- 3.5 years
- Submit via
- ProContract (Due North)login required
- Published
- #07891b
- AwardedBelow threshold - unknown
Prevent and Protect Customer Relationship Management ('CRM') Tool
Surrey County Council · Local authority · South East England
Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits …
Awarded to Softcat Plc
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #078768
- Awarded · Competitive flexible procedureSME suitable
Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement
London Borough of Hackney · Local authority · Greater London
The procurement is for Customer Care Services relating to the Council's Shoreditch Parkside residential development. The initial procurement will be for a period of 2 years from practical completion and will include any mobilisation prior t…
Awarded to ZephyrComplete Limited
- Value
- £750k
- Term
- 2.5 yearsup to 3.5 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #0500e5
- Award pending · decided Competitive flexible procedure
Marketing Automation Platform for the National Gallery
The National Gallery · Central government · Greater London
We are appointing an advanced, multi-channel Marketing Automation Platform to deliver improved engagement and significant income uplift. The platform is able to intelligently and efficiently leverage our existing CRM data and respond dynami…
Intended award to Dotdigital EMEA Limited
- Value
- £316k
- Term
- 3.5 yearsup to 5.5 years with extensions
- Submit via
- Delta eSourcingpublic page
- Published
- #06848e
- Planned · tender expected
Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution
Capital City Partnership · Scotland
Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS).
- Value
- £1.5m
- Term
- Not published
- Submit via
- portal not identified
- Published
- #0777dd
- Awarded · Direct awardSME · VCSE suitable
North Northamptonshire Council - Customer Relationship Management Solution
North Northamptonshire Council · Local authority · East Midlands
North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.
Awarded to Placecube Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #068439
- Planned · tender expected
Ayrshire Meet the Buyer 2026
North Ayrshire Council · Local authority · Scotland
Ayrshire Meet the Buyer 2026 Date: Thursday 25 November 2026 Venue: Ayr Racecourse, 2-6 Whitletts Road, Ayr, KA8 OJE Time: 9.30 AM – 12.30 PM The Supplier Development Programme and the Ayrshire Councils invite local businesses and third sec…
- Value
- £1
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06f6c4
- PlannedSME suitable
Unified Customer Relationship Management System and Contact Centre Platform
Liverpool City Region Combined Authority · Local authority · North West England
** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be…
- Value
- Not published
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- portal not identified
- Published
- #06ed51
- Awarded · Open procedureFramework10 lotsSME suitable
CRM Platform (Donor and Session Programme)
NHS Blood and Transplant · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England
NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational cap…
Awarded to supplier not published · 7 awards
- Value
- £6.4mceiling, not a contract size
- Term
- 12 monthsup to 8 years with extensions
- Submit via
- Atamis (Health Family)login required
- Published
- #066fef
- AwardedBelow threshold - limited competition
HCC04/26 The Provision of a Case Management system for East of England MacMillan Money Advice Service
Hertfordshire County Council · Local authority · East of England
Hertfordshire County Council sought quotations for the provision of a Case Management system for East of England MacMillan Money Advice Service This is a Contract Details Notice and this opportunity has now closed.
Awarded to Advanced Case Management Solutions
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06e37e
- AwardedBelow threshold - unknown
27-SSJ-04
University of Cumbria · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
The University of Cumbria require a supply of Salesforce licences.
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06db4c
- Planned · expected · not yet published
DN Colleges Group - Customer Relationship Management Solution and Implementation
DN Colleges Group · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
DN Colleges Group undertook preliminary market engagement to explore options for a new Customer Relationship Management solution supporting the learner journey from initial enquiry through application, admissions and enrolment. The engageme…
- Value
- Not published
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #06d344
- AwardedBelow threshold - without competition
Education Cloud
University of the West of England · Education · South West England
Education Cloud - Unlimited Edition - until 11/05/2027
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #06d2be
- AwardedBelow threshold - unknown
Contract for the Provision of a CRM System and an Employment Support Module
Surrey County Council · Local authority · South East England
To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal runni…
Awarded to Alcium Software
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #066ca0
- AwardedRestricted procedureFramework2 lots
Asset Management Software
Lancaster City Council · Local authority · Nationwide (UK), North West England, Wales (Cymru)
Contract renewal for Civica Property Management.
Awarded to CIVICA UK LIMITED, IVANTI UK LIMITED, See Contracts Finder Notice for full supplier list · 3 awards
- Value
- £5.0bnceiling, not a contract size
- Term
- 4 years
- Submit via
- Jaggaerlogin required
- Published
- #042889
- Planned
UOW992 Customer Relationship Management (CRM) System
University of Worcester · Education · West Midlands
The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement. The initial stage of this process is for prelimin…
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #069d52
- Planned
Pre-Enrolment CRM Solution
University of Huddersfield · Education · Yorkshire and the Humber
This is not a tender exercise. This is a scoping phase and not part of any formal procurement process and there is no commitment to carry out such a process at this stage. Participation or non-participation in this PME exercise shall not pr…
- Value
- £0
- Term
- 10 years
- Submit via
- portal not identified
- Published
- #06af0c
- Award pending · decided Open procedureSME · VCSE suitable
The Provision of a Leisure Management CRM Solution & Related Hardware
Chorley Council · Local authority · North West England
Chorley Leisure Ltd and South Ribble Leisure Ltd are the respective leisure services in their boroughs, delivering leisure, health and community services to the community. Under Chorley Council and South Ribble Council, they operate public …
Intended award to Gladstone MRM Limited · 2 awards
- Value
- £280k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #05ec2a
- Planned · tender expected Competitive flexible procedure
CRM Platform
NATIONAL ENERGY SYSTEM OPERATOR LIMITED · delivery region not published
Enterprise CRM platform licensing and associated services for customer relationship management
- Value
- Not published
- Term
- 4 yearsup to 7 years with extensions
- Submit via
- portal not identified
- Published
- #06a231
- Planned
CRM Future State Project Appraisal
Natural History Museum · Central government · Greater London
The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically f…
- Value
- £0
- Term
- 12 months
- Submit via
- portal not identified
- Published
- #0699c8
- Planned
CRM Future State Project Appraisal
Natural History Museum · Central government · Greater London
The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically f…
- Value
- £0
- Term
- 12 months
- Submit via
- portal not identified
- Published
- #0699c2
- AwardedOpen procedureFramework5 lots
GIS Software
Nuclear Decommissioning Authority · Nationwide (UK), Yorkshire and the Humber
GIS Software for NDA
Awarded to ESRI (UK) Limited, IDOX SOFTWARE LTD · 3 awards
- Value
- £1.8bnceiling, not a contract size
- Term
- Not published
- Submit via
- portal not identified
- Published
- #030693
- PlannedSME suitable
CRM System
Community Housing · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a c…
- Value
- Not published
- Term
- 3 years
- Submit via
- portal not identified
- Published
- #06856c
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #066897
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #0668a2
- No award madeCompetitive flexible procedure10 lotsSME · VCSE suitable
Corporate Software & Related Products and Services - ITT
Crescent Purchasing Consortium Limited · Nationwide (UK)
CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…
- Value
- £46m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- MultiQuotelogin required
- Published
- #0668a9
- Planned · expected · not yet published
MGN0239 - Systems Provider(s) for Housing Associations
Magna Housing · Nationwide (UK)
We are seeking new digital solutions across Housing, Finance, CRM, and HR that offer strong, modern functionality and can integrate seamlessly with one another. The goal is to adopt standard, out of the box processes rather than heavily cus…
- Value
- £1
- Term
- 10 yearsup to 15 years with extensions
- Submit via
- portal not identified
- Published
- #067a97
- AwardedAward procedure without prior publication of a call for competition
CRM Fundraising and Donor Management SaaS
Royal Botanic Garden Edinburgh · Scotland
CRM Fundraising and Donor Management SaaS
Awarded to Blackbaud Europe
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #0673b4
- Closed Competitive flexible procedureUtilities
Customer Relationship Management and Billing (CRMB) Platform Procurement (Project Focus)
ENERGIA GROUP NI HOLDINGS LIMITED · Northern Ireland
OVERVIEW OF REQUIREMENT Energia is seeking an experienced and forward-thinking Supplier to partner with on a transformative journey: delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform), along with expert system im…
- Value
- £150m
- Term
- 7 yearsup to 10 years with extensions
- Submit via
- portal not identified
- Published
- #0665b4
- PlannedSME suitable
Barbican Centre Ticketing Software
The Mayor and Commonalty and Citizens of the City of London · Local authority · delivery region not published
We seek to understand software solutions that support ticket sales, financial accounting and analysis, marketing strategy and execution, and customer relationship management (CRM). Together, these capabilities will enable the Barbican to de…
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #0662fd
- AwardedOpen procedure
Contract for the Provision of Customer Relationship Management System
Robert Gordon University · Education · Scotland
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overar…
Awarded to Tribal Dynamics Ltd
- Value
- £300k
- Term
- 4 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #0520de
- Planned
Sales & Marketing Database
Moat Homes Limited · delivery region not published
Moat Homes Limited (the Authority) is undertaking preliminary market engagement to inform a potential future procurement for the replacement of its current externally hosted Sales & Marketing Database that supports the Moat Homes website an…
- Value
- Not published
- Term
- 5 yearsup to 10 years with extensions
- Submit via
- portal not identified
- Published
- #064a76
- Awarded · Open procedureSME suitable
EOL AI Customer Chat Bot
British Council · Local authority · Nationwide (UK)
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Awarded to AWTG LTD
- Value
- £230k
- Term
- 3 monthsup to 3 months with extensions
- Submit via
- TCS TAP eSourcinglogin required
- Published
- #055069
- Awarded · Competitive flexible procedure
IT Service Management (ITSM) Platform
ORDNANCE SURVEY LIMITED · South East England
Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public ser…
Awarded to Alemba Ltd
- Value
- £750k
- Term
- 2 yearsup to 5 years with extensions
- Submit via
- In-tendlogin required
- Published
- #04fc4b
- AwardedAward procedure without prior publication of a call for competition
Customer Experience Platform
MONEY AND PENSIONS SERVICE · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration
Awarded to CAPRICORN VENTIS LIMITED
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05fb64
- AwardedRestricted procedure
Customer Relationship Management System
Activate Learning · Nationwide (UK)
The provision, implementation and ongoing support of a CRM System.
Awarded to RIBBONFISH LIMITED
- Value
- Not published
- Term
- 5 years
- Submit via
- MultiQuotelogin required
- Published
- #04daf0
- Awarded · Direct awardUtilities
Extension to Field Service for Above Ground Assets
United Utilities Water Limited · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
United Utilities Water Limited (United Utilities) has a requirement to replace its current system for planning, scheduling and otherwise managing field operations for issues arising in relation to United Utilities' portfolio of above ground…
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05eb71
- Awarded · Open procedureSME suitable
Connect to Work CRM System
Staffordshire County Council · Local authority · West Midlands
Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into De…
Awarded to Alcium Software
- Value
- £200k
- Term
- 2 yearsup to 5 years with extensions
- Submit via
- ProContract (Due North)login required
- Published
- #0581d2
- Awarded · Below threshold - open competitionSME · VCSE suitable
Provision of Out of Hours and Community Alarm Telephone Answering Service
ateb Housing Group Ltd · Housing · Wales (Cymru)
ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to cont…
Awarded to Galw Gofal / Conwy County Borough Council
- Value
- £86k
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- Jaggaerlogin required
- Published
- #059964
- Award pending · decided Direct award
Salesforce CRM licences
London South Bank University · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
3 Years Salesforce SaaS licences and support: CRM Core licences £2,451,962.48 excl VAT Marketing Cloud licences £348,108.62 excl VAT
Intended award to Salesforce UK Limited · 2 awards
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05d87d
- Planned · expected · not yet publishedConcessionSME suitable
Electric Vehicle Charging Infrastructure & Associated Services - LEVI Fund Portsmouth Partner Operator Concession Agreement
Portsmouth City Council · Local authority · South East England
Portsmouth City Council - the 'Council' - is undertaking a further stage of preliminary market engagement (PME) to inform the development of its approach for the delivery of 'Local Electric Vehicle Infrastructure' (LEVI) funded electric veh…
- Value
- £28m
- Term
- 15 yearsup to 16 years with extensions
- Submit via
- portal not identified
- Published
- #050028
- Awarded · Direct awardUtilities
Salesforce Renewal
United Utilities Water Limited · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and a…
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05ac2d
- Planned · expected · not yet publishedSME · VCSE suitable
Corporate Software and Related Products and Services
Crescent Purchasing Consortium Limited · Nationwide (UK)
This is an information gathering exercise named Preliminary Market Engagement. The purpose of this exercise is to gather information from suppliers who provide Corporate Software and Related Products and Services outlined within the documen…
- Value
- £40m
- Term
- 2 yearsup to 4 years with extensions
- Submit via
- portal not identified
- Published
- #05cc6d
- Closed Below threshold - open competitionLight-touchSME suitable
Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)
THE LEASEHOLD ADVISORY SERVICE · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease's needs.
- Value
- £100k
- Term
- 3 yearsup to 4 years with extensions
- Submit via
- portal not identified
- Published
- #05cdc2
- AwardedAward procedure without prior publication of a call for competition
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland
This notice relates to modification of an existing contract for Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company entered into between Firmus Energy (Supply) Limited ("FES") and Lognet Billi…
Awarded to supplier not published
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #05a9df
- Awarded
Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company
FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland
Awarded to Lognet Billing Limited
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #05a9d0
- Closed Below threshold - open competitionSME · VCSE suitable
Provision of Out of Hours and Community Alarm Telephone Answering Service
ateb Housing Group Ltd · Housing · Wales (Cymru)
ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to cont…
- Value
- £86k
- Term
- 5 yearsup to 7 years with extensions
- Submit via
- Jaggaerlogin required
- Published
- #059963
- Planned · expected · not yet published
Ayrshire Meet the Buyer 2025
North Ayrshire Council · Local authority · Scotland
Ayrshire Meet the Buyer 2025 Date: Tuesday 18th November 2025 Venue: The Park Hotel, Rugby Park, Kilmarnock, KA1 1UR Time: 9:30 AM – 12.30 PM The Supplier Development Programme and the Ayrshire Councils invite local businesses and third sec…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #059841
- PlannedSME suitable
Customer Image Capture Service
Nottingham Community Housing Association Limited · Housing · delivery region not published
Nottingham Community Housing Association (NCHA) will be inviting Soft market testing returns from organisations for the provision of Customer Image Capture. The purpose of this service is to enable NCHA to quickly and easily gather photogra…
- Value
- Not published
- Term
- 2 years
- Submit via
- portal not identified
- Published
- #0596d1
- AwardedBelow threshold - without competition
CRM for NHSE participant/candidate data
NHS England · Central government · delivery region not published
There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated …
Awarded to SugarCRM UK Ltd
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #058e6f
- AwardedBelow threshold - without competition
CRM for NHSE participant/candidate data
NHS England · Central government · delivery region not published
There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated …
Awarded to SugarCRM UK Ltd
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #058e6d
- Closed Competitive flexible procedureSME suitable
The provision of a legal case management system
Southend-on-Sea City Council · Local authority · East of England
Southend-on-Sea City Council is looking to appoint a suitable Supplier to provide a case management system to support the functionality required by the legal team to manage their day-to-day workload and case management requirements. The sys…
- Value
- £240k
- Term
- 3 yearsup to 5 years with extensions
- Submit via
- portal not identified
- Published
- #056c33
- Planned · expected · not yet published
Customer Relationship Management system for Defence Relationship Management (DRM)
RFCA - Yorkshire and the Humber · Nationwide (UK)
Sitting under the Council for Reserve Forces and Cadets Associations (CRFCA), Defence Relationship Management (“DRM”) is an arm’s length body of the Ministry of Defence (MoD) and it is the primary point of access linking employers with Defe…
- Value
- £0
- Term
- 4.5 yearsup to 6.5 years with extensions
- Submit via
- portal not identified
- Published
- #05655b
- AwardedAward procedure without prior publication of a call for competition
Direct Award of Contract to provide an Adults Social Care Case Management System
Torbay Council · Local authority · South West England
Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex …
Awarded to Liquidlogic Limited · 2 awards
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04ce02
- AwardedOpen procedure
Connect to Work Programme - CRM Software as a Service
The Mayor and Commonalty and Citizens of the City of London · Local authority · Greater London
The City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme. The duration of the con…
Awarded to ICONI SOFTWARE
- Value
- £500k
- Term
- 5 years
- Submit via
- Jaggaerlogin required
- Published
- #04d5c4
- CancelledOpen procedure
Provision of a Corporate CRM System
Aberdeenshire Council · Local authority · Scotland
The purpose of this Invitation to Tender (“ITT”) is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents.
- Value
- Not published
- Term
- 3 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #04ea7b
- Awarded
Primary Care Support England
NHS England · NHS & health · Yorkshire and the Humber
Awarded to Capita Business Services Ltd
- Value
- Not published
- Term
- 10 years
- Submit via
- portal not identified
- Published
- #05105f
- AwardedOpen procedure
Dynamics 365 Finance & Operations Property Management Add-on/Integration
Transport for Wales · Wales (Cymru)
TfW is looking to onboard a property management add on which can be implemented alongside Dynamics 365 to deliver all property managements functions currently carried out by a 3rd Party provider. This will ensure complete control of end-to-…
Awarded to SIS GLOBAL LIMITED
- Value
- £300k
- Term
- 3 years
- Submit via
- Jaggaerlogin required
- Published
- #04a45b
- AwardedBelow threshold - unknown
FOI Customer Relationship Management System
DFT Operator Limited 'DFTO' · Central government · delivery region not published
Provision of Infreemation, a dedicated cloud-based CRM solution specifically designed for managing and automating Freedom of Information (FOI) requests.
Awarded to Digital Interactive Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #050c8d
- Planned · expected · not yet publishedSME suitable
UOW291 PME- Student Case Management System
University of Worcester · Education · delivery region not published
This is a Preliminary Market Engagement (PMEN) notice. It is not a formal invitation to tender. You will need to respond to the tender notice when published to be considered for the forthcoming Contract. The purpose of this PMEN is to maxim…
- Value
- Not published
- Term
- 4 monthsup to 7.5 years with extensions
- Submit via
- portal not identified
- Published
- #050835
- AwardedOpen procedure
ID 5094524 - DfE - Invest NI - Replacement Customer Portal
Invest Northern Ireland · Northern Ireland
Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship M…
Awarded to Thornacre Engineering Ltd
- Value
- £13m
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #03db80
- AwardedRestricted procedureDynamic purchasing system14 lots
DPS for Creative and Marketing services
Clarion Housing Group · Housing · Nationwide (UK), South East England
Clarion Housing Group (CHG) is seeking to establish a Dynamic Purchasing System (DPS) for a range of marketing and creative services within Marketing and Communication Teams as well as other areas of the business. The below lots are include…
Awarded to Behaviour Change Agency, Earth Creative Strategies Limited, Media Performance a trading style of Georgeco Marketing Services · 3 awards
- Value
- £63mceiling, not a contract size
- Term
- 10 years
- Submit via
- portal not identified
- Published
- #02d75b
- AwardedBelow threshold - unknown
Customer Relationship Management System
The North Yorkshire Council · Local authority · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England
Support Services for Customer Relationship Management System
Awarded to boxxe Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #050176
- Planned
CRM Future
University of Bath · Education · South West England
The CRM Future project is investigating the options for enhancing the CRM capabilities, and associated business benefits, for the University. The project is considering all options, including enhancing the current solutions through to repla…
- Value
- £0
- Term
- 2 years
- Submit via
- portal not identified
- Published
- #04f8a0
- Planned · expected · not yet published
EOL AI Customer Chat Bot
British Council · Local authority · Nationwide (UK)
British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills. Our platform provides small group classes and private one-to-one sessions…
- Value
- £200k
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04dcea
- AwardedOpen procedure
Cloud Based CRM System
United Kingdom Atomic Energy Authority · Nationwide (UK), South East England
The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities …
Awarded to Prodo Digital Marketing Ltd
- Value
- £220k
- Term
- 2 years
- Submit via
- EU-Supply (CTM)public page
- Published
- #047b31
- AwardedOpen procedureFramework2 lots
Design, Supply & Installation Solar Photovoltaic (PV) Panel Systems &Associated Equipment - Multi Contractor Framework 2024
Portsmouth City Council · Local authority · South East England, South West England
Portsmouth City Council (the Council) sought tenders from contractors for inclusion on a new Solar PV & Associated Equipment Framework. Contractors will undertake a range of energy generation works, including the design, supply and installa…
Awarded to AZTEC SOLAR ENERGY LIMITED, Centreco (UK) Ltd, Cinergi +14 more · 2 awards
- Value
- £75mceiling, not a contract size
- Term
- 4 years
- Submit via
- In-tendlogin required
- Published
- #048ae9
- Planned · expected · not yet published
NCC1433 CRM Replacement Market Engagement
Northumberland County Council · Local authority · North East England
Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the e…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04c8c5
- Planned · expected · not yet published
Residential Digital Front Door Platform
Lancashire County Council · Local authority · North West England
Lancashire County Council (LCC) are conducting an early market engagement to understand the solution capabilities of a digital front door platform for Lancashire residents and local businesses.
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04b5c2
- Closed Open procedure3 lots
Customer Experience Platform Technologies
Gedling Borough Council · Local authority · East Midlands
Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council d…
- Value
- Not published
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #04b403
- Closed Competitive procedure with negotiation4 lots
Transport & Mobility Managed Service (TMMS) and Associated Services
London Councils · Local authority · Greater London
London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution and Portal Lot 2 Managed Service Integrated Transport Smartcard Organisation (…
- Value
- £16m
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04b1f4
- Planned · expected · not yet published
Soft Market Testing (SMT) - Hampstead Heath Learning Team Workshop Booking/CRM System
City of London Corporation · Local authority · Nationwide (UK)
This is a soft market testing exercise in relation to an upcoming requirement the Hampstead Heath Learning Team Workshop Booking/CRM System. The soft market testing will involve the submission of the SMT questionnaire to be received by 12:0…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #04ac18
- Closed Open procedure
British Museum Fundraising CRM
The Trustees of the British Museum · Greater London
The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum’s supporters and prospects, which includes its Membership base. The CRM acts as a central database for sup…
- Value
- £500k
- Term
- 6 years
- Submit via
- Delta eSourcingpublic page
- Published
- #049b1c
- Closed Restricted procedure
Careers management platforms and associated systems
Jisc · Nationwide (UK)
Please note this Prior Information Notice is to promote a Request for Information (RFI), and does not constitute a call for competition. Jisc are looking to hear from vendors of Careers Management platforms and associated systems to better …
- Value
- Not published
- Term
- Not published
- Submit via
- EU-Supply (CTM)public page
- Published
- #0486b5
- Planned · expected · not yet published
UHB CRM Solution - Market Engagement
University Hospitals Birmingham NHS Foundation Trust · NHS & health · West Midlands
University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national, and international population. It includes Birmingham Heartlands Hospit…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #049234
- Closed
Electrical Vehicle Charging Infrastructure and Operation - Partner Concession Agreement - ORCS Phase 3
Portsmouth City Council · Local authority · South East England
Portsmouth City Council ('the Council') is inviting tenders from suitably qualified and experienced service providers for the supply, installation, maintenance, operation and, at the Council's option, decommission of electrical vehicle char…
- Value
- £30m
- Term
- 16.5 years
- Submit via
- In-tendlogin required
- Published
- #048884
- AwardedNegotiated without publication of a contract notice
CRM
Suffolk County Council · Local authority · East of England
Suffolk County Councils wish to award a contract for up to 7 years for subscription licences and premium support to Goss Interactive Limited.
Awarded to Goss Interactive Ltd
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #048833
- Planned · expected · not yet published4 lots
Transport & Mobility Managed Service (TMMS) and Associated Services
London Councils · Local authority · Greater London
London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution Lot 2 Managed Service (Portal & card production) Lot 3 Data Matching, Cleansin…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #048824
- Closed Open procedure
Union Yard / Polden Studios - Purpose Built Student Accommodation - Property Management Services
Rushmoor Borough Council · Local authority · South East England
Rushmoor Borough Council ('the Council') is inviting tenders from suitably qualified and experienced suppliers for the management of a new build 128-bedroom student accommodation development, Polden Studios, located within Aldershot, Hampsh…
- Value
- £4.0m
- Term
- 10 years
- Submit via
- ProContract (Due North)login required
- Published
- #044fc5
- Closed Restricted procedure
Microsoft Dynamics Fundraising and Engagement System Implemention
The Prince's Trust · Nationwide (UK), Greater London
The Prince's Trust is seeking an implementation partner that has significant experience working in the UK charity/not-for-profit sector, with a proven track record of successful implementation of Microsoft Dynamics solutions on time and on …
- Value
- £800k
- Term
- 2 years
- Submit via
- MultiQuotelogin required
- Published
- #045174
- Planned · expected · not yet published
Customer Engagement Platform
Northern Ireland Electricity Networks Limited · Northern Ireland
NIE Networks is the electricity Distribution Network Operator(DNO) and transmission network owner in Northern Ireland. NIE Networks have a requirement for provision of suitably qualified and experienced organisation(s) to provide a Customer…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #044611
- Closed Competitive dialogue
Armed Forces Recruitment Programme - Corrigendum
Ministry of Defence · Central government · Nationwide (UK)
To sustain Operational Capability, the UK's Armed Forces enlist annually in the region of 18,000 to 22,000 (Regular and Reserve) new recruits from the UK and the Commonwealth. The Armed Forces Recruiting Programme (AFRP) is responsible for …
- Value
- £1.4bn
- Term
- 10 years
- Submit via
- Defence Sourcing Portallogin required
- Published
- #02d06b
- Closed Open procedure
UK_169_Global Confidential raising concerns platform with an integrated case management system
British Council · Local authority · Nationwide (UK)
The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating…
- Value
- Not published
- Term
- 3 years
- Submit via
- In-tendlogin required
- Published
- #042d2c
- AwardedOpen procedure
Customer Relationship and Case Management (CRCM) Solution
The Riverside Group Limited · Nationwide (UK)
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement docume…
Awarded to Homeless Link
- Value
- £1.5m
- Term
- 5 years
- Submit via
- portal not identified
- Published
- #03d5c0
- AwardedRestricted procedure5 lots
Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)
Museum of London · Greater London
As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five…
Awarded to Bureau Consulting Limited, Torchbox Ltd · 3 awards
- Value
- £800k
- Term
- 3 years
- Submit via
- Delta eSourcingpublic page
- Published
- #0398bb
- Closed Open procedure
Case and Enquiry Management solution
Bournemouth University Higher Education Corporation (known as Bournemouth University) · Education · South West England
Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing
- Value
- £1.0m
- Term
- 10 years
- Submit via
- In-tendlogin required
- Published
- #0428cd
- Planned · expected · not yet published
Market Engagement for Suffolk County Music Service line of business operating system
Suffolk County Council · Local authority · East of England
Suffolk County Council intends to conduct a procurement exercise during 2024 to purchase a music service orientated line of business system to continue and improve the support to children’s music engagement. The procured line of business sy…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #042231
- Planned · expected · not yet published
LLDC Group Customer Relationship Management System
London Legacy Development Corporation · Greater London
Audience Profiling and Customer Relationship Management Solution System for LLDC & LLDC Group. This Market Sounding Questionnaire (MSQ) is issued by London Legacy Development Corporation (LLDC ) and seeks to obtain market feedback in relati…
- Value
- £300k
- Term
- Not published
- Submit via
- portal not identified
- Published
- #040e65
- AwardedOpen procedure
Leisure Management System
Cardiff Metropolitan University · Education · Wales (Cymru)
Cardiff Metropolitan University has awarded a contract for the supply, delivery, database migration, installation, staff training and commissioning of an integrated leisure management and point of sale software solution.
Awarded to Gladstone MRM Limited
- Value
- £250k
- Term
- 3 years
- Submit via
- In-tendlogin required
- Published
- #03b269
- AwardedNegotiated procedure with prior call for competition
Smart Meter Optimised Digital Billing & Customer Management System
SEVERN TRENT WATER LIMITED · West Midlands
Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter…
Awarded to Kraken Technologies Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #040c91
- Planned · expected · not yet published
Parks Management System
City & County of Swansea · Local authority · Wales (Cymru)
The Parks and Cleansing Service of Swansea Council is looking to replace its current Parks Management System and would like to gain a better understanding of the benefits and functionality offered via external software solutions. Modernisat…
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #040b15
- Closed Negotiated procedure with prior call for competition
Customer Smart Video
Wales & West Utilities Limited · South West England, Wales (Cymru)
Wales and West Utilities (WWU) prides itself on offering customers high levels of service which are fully inclusive and offer choice to customers on how they interact with WWU. In addition to traditional telephone, written, email, text and …
- Value
- Not published
- Term
- 3 years
- Submit via
- Jaggaerlogin required
- Published
- #03fa1e
- CancelledOpen procedure
Provision of an Integrated Student Admissions System
University of the Highlands and Islands · Education · Scotland
The University of the Highlands and Islands (UHI) has a requirement for the Provision of an Integrated Student Admissions System. It should be noted that this contract is being tendered by the University of the Highlands and Islands, on beh…
- Value
- £351k
- Term
- 5 years
- Submit via
- Public Contracts Scotlandlogin required
- Published
- #03de7c
- AwardedAward procedure without prior publication of a call for competition
Salesforce Licencing
The Hyde Group · Housing · Nationwide (UK)
Early renewal of Salesforce licencing contract.
Awarded to Salesforce UK Limited
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #03e392
- AwardedOpen procedure
CRM & Billing System
Portsmouth Water Limited · South East England
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present …
Awarded to Kraken Technologies Limited
- Value
- £14m
- Term
- 6 years
- Submit via
- portal not identified
- Published
- #037537
- Planned · expected · not yet published
Customer Experience Platform: Prior Information Notice
London Borough of Barnet · Local authority · Greater London
This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this.
- Value
- £250k
- Term
- Not published
- Submit via
- portal not identified
- Published
- #03e113
- Planned · expected · not yet published
PRO004729-Contract-Goods-Innovation Labs 5
United Utilities Water Limited · North West England
United Utilities want to tackle our key business challenges so we can provide better, more cost effective services for customers. That means building relationships with businesses who share our vision, ambition and appetite for innovation. …
- Value
- Not published
- Term
- Not published
- Submit via
- portal not identified
- Published
- #03c959
- Closed Competitive procedure with negotiation
Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
ARRIVA UK TRAINS LIMITED · Yorkshire and the Humber, West Midlands
A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the…
- Value
- £1.1m
- Term
- 4 years
- Submit via
- portal not identified
- Published
- #03c8b3
- AwardedOpen procedure
Provision for a customer relationship management (CRM) system
Chief Executive’s Service · Wales (Cymru)
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information …
Awarded to Abavus Ltd.
- Value
- £380k
- Term
- 3 years
- Submit via
- ProContract (Due North)login required
- Published
- #037df0