Search UK public tenders and contract notices

Hedyn Out of Hours Call Handling Services Preliminary Market Engagement

Tai Hedyn Limited · Wales (Cymru)

Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating ac…

• Telephone-answering services

Provision of Warden Call Monitoring Services

East Suffolk Council · Local authority · East of England

This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

Awarded to Careium UK Limited

For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Oldham Council · Local authority · North West England

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor w…

• Telephone-answering services
• Accommodation and office services

Conversion Practices Victim Support Service

Cabinet Office · Central government · Nationwide (UK)

This contract is for the development, setup, and operation of a Conversion Practice Victim Support Service (CP VSS)-or the integration of comprehensive support into an existing helpline and website. The service provides confidential, sensit…

• Counselling services
• Helpdesk and support services
• Miscellaneous services
• +1

External Reporting Line

London Fire Commissioner · delivery region not published

The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and hara…

• Telephone-answering services

Provision of out of hours customer call centre services.

Connexus Homes Limited · West Midlands

Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely …

• Call centre
• Customer services
• Office-support services
• +1

Out of Hours Emergency Repairs Call Handling Service

COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

Awarded to Careium UK Limited

Out of Hours Telephone Answering Service

Orwell Housing Association Limited · Housing · East of England

Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required…

Awarded to Norse Group Services Ltd

Telecare Monitoring and Out of Hours Telephony Provision Project

Newcastle City Council · Local authority · North East England

Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Rece…

• Telephone-answering services
• Health services
• Social work and related services

Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)

Brunelcare · South West England

Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support …

• Telephone-answering services
• Repair and maintenance services of building installations

Outsourced Services

Government Commercial Agency · Central government · Nationwide (UK)

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

• Payroll management services
• Accounting and auditing services
• Business services: law, marketing, consulting, recruitment, printing and security
• +8

YPO - 001284 Community & Healthcare Technology Equipment & Associated Services

Yorkshire Purchasing Organisation · Nationwide (UK)

YPO are looking for Suppliers to be appointed onto a Framework Agreement following a Competitive Tendering Procedure for the supply of Community & Healthcare Technology Equipment & Associated Services to the public sector. This Framework is…

• Medical equipments, pharmaceuticals and personal care products
• Health and social work services
• Repair and maintenance services
• +1

TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

Rail Delivery Group · delivery region not published

Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regu…

Awarded to ECKOH UK LTD

Telecare Alarm Receiving Centre and Customer Management System

Portsmouth City Council · Local authority · South East England

Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Counci…

• Alarm systems
• Patient-monitoring system
• Software package and information systems
• +1

Out of Hours Call Handling Service 2026

Eastlight Community Homes · delivery region not published

Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

• Telephone operator services
• Call centre
• Telephone switchboard services
• +1

Out of Hours Contact Centre Services

The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

Awarded to Care Quality Services Ltd

• Telephone-answering services

Transport Hub and Services

NHS Lanarkshire · NHS & health · Scotland

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

• Telephone-answering services
• Call centre
• Customer services

Out of Hours Call Handling

Chesterfield Borough Council · Local authority · East Midlands

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

Awarded to SPS Doorguard Limited

• Telephone-answering services

Out of Hours Phone Service

Housing Solutions · Housing · South East England

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

Awarded to Davies Group Limited

• Call centre
• Telephone-answering services

Homes England - Help to Buy Mortgage Administrator

Homes England (the name adopted by the Homes and Communities Agency) · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Since 2013, Homes England (HE) have delivered several 'help to buy' equity loan schemes including the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative, as well as the Help to Buy (HtB) Equity Loan scheme it…

• Administrative services for business operations
• Software programming and consultancy services
• Supporting services for the government
• +1

Out of Hours Telephone Answering Service

Broadland Housing Association Limited · Housing · East of England

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

Awarded to Norse Group Services Ltd

• Call centre
• Telephone switchboard services
• Telephone-answering services

Pre market Engagement for Out of Hours Call Service

Plymouth Community Homes · delivery region not published

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market eng…

Likely replaces the contract held by ORBIS PROTECT LIMITED · ends 31 Mar 2027

• Telephone-answering services

Out of Hours Call Service

Plymouth Community Homes · South West England

Out of hours call service through to and including March 27

Awarded to ORBIS PROTECT LIMITED

Out of Hours Call Handling

Plymouth Community Homes · South West England

Out of hours call handling service

Awarded to ORBIS PROTECT LIMITED

Out of Hours Call Handling Service

The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

Awarded to Morgan Sindall Property Services

• Call centre
• Telephone network
• Telephone operator services
• +2

Property Repairs and Maintenance

Moat Homes Limited · Charity · East of England, Greater London, South East England

Provision of a responsive repairs service, works to empty homes, and delivery of an out-of-hours service centre.

Intended award to Mears Limited

• Building installation work
• Access control system
• Accommodation, building and window cleaning services
• +26

Sheltered Housing Alarm Monitoring Service

Portsmouth City Council · Local authority · South East England

Portsmouth City Council via its Social landlord identity - Portsmouth Homes, holds within its Local Authority Housing stock, approximately 1200 properties which provide Sheltered Accommodation to some of the city's most vulnerable residents…

• Telephone-answering services
• Alarm systems
• Patient-monitoring system

Out of Hours Call Handling

mhs homes group · South East England

Provision of out of hours call handling

Awarded to KYNDI LIMITED

Out of Hours Call Handling Service – 00267-CX

Stonewater Limited · delivery region not published

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including esta…

Intended award to SPS Doorguard Limited

• Call centre
• Telephone-answering services

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

Awarded to Gamma Telecom

• Telecommunications services
• Accessories for sound and video equipment
• Audio-visual equipment
• +54

Out Of Hours Call Handling for Sheltered Housing sites

Brunelcare · South West England

Service Requirement: Out of Hours (OOH) Housing and Emergency Repair Support Procurement Objective: Appointment of a qualified and experienced Contractor to deliver a responsive Out of Hours service across Brunelcare's sheltered housing sit…

• Telephone-answering services

Out of Hours Contact Centre

Aspire Housing · West Midlands

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

Awarded to ORBIS PROTECT LIMITED

• Telephone-answering services

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

Awarded to Withheld Section94 supplier

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +8

Netcall Service & Support Renewal

The Police and Crime Commissioner for Cambridgeshire · Police & fire · delivery region not published

Support Maintenance Netcall solution: Liberty Operator Services QueueBuster Solution Care Enhanced

Awarded to Netcall Technology Limited

RM6226 Debt Resolution Services - Lot 1

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

• Platform interconnectivity software development services
• Accounting and auditing services
• Accounting services
• +96

Out of Hours and Warden Call Handling Services

mhs homes group · South East England

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful p…

• Call centre
• Telephone-answering services

Out-of-Hours Customer Support Services

Transport for Wales Rail Limited (Utility Buyer) · Nationwide (UK)

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

Awarded to Journeycall Ltd

• Call centre
• Helpdesk and support services
• Telecommunications services
• +1

PRO004931-Services-Contract-Contact Centre Resources

United Utilities Water Limited · North West England

The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with…

Intended award to CONCENTRIX TSC UK LTD

• Telephone-answering services

ScotRail Customer Contact Centre

ScotRail Trains Limited · Scotland

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

Awarded to Teleperformance Ltd

• Call centre
• Office-support services
• Payroll management services
• +2

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +8

Fraud and Corruption Reporting Online (FCROL)

NHS Business Services Authority · Central government · delivery region not published

Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…

Awarded to Treble 5 Treble 1 Limited · 2 awards

Contact Centre Out of Hours Call Handling

Livv Maintenance Limited (part of Livv Housing Group) · Housing · North West England

Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.

Awarded to Orca Business Support Ltd

ESPH AB WDC Emergency Lifeline (ESPH655 JB)

Wealden District Council · Local authority · South East England

Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. Ther…

Awarded to Careium UK Limited

• Alarm-monitoring services
• Telephone operator services
• Telephone-answering services
• +1

Out of Hours Telephony Services

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Awarded to Careium UK Limited

• Telephone-answering services

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement …

• Telephone-answering services

Language Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telepho…

Awarded to See Contracts Finder Notice for full supplier list

• Interpretation services
• Foreign language translation software development services
• Foreign language translation software package
• +12

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment moni…

• Telephone-answering services
• Alarm-monitoring services
• Call centre

Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services

HealthTrust Europe LLP (HTE) · Nationwide (UK)

HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spok…

Awarded to AA Global Language Services Limited, Absolute Interpreting and Translations Ltd, All successful bidders as per original contract notice +16 more · 3 awards

• Interpretation services
• Foreign language translation software package
• Justice services
• +5

Security Cleared EXPO (stand and sponsorship) - 2025

The Mayor's Office for Policing And Crime · Central government · West Midlands

Direct award under the Procurement Act to facilitate attendance at events for targeted recruitment of security cleared staff

Awarded to SATOS Media Ltd

CTPHQ - Reed in Partnership Recruitment Fairs

The Mayor's Office for Policing And Crime · Central government · West Midlands

Payments to attend the MOD Career Transition Partnership recruitment events to support service leavers transition to employment outside of the armed forces.

Awarded to Reed in Partnership Ltd

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards

• Administration services
• Accounting and auditing services
• Accounting review services
• +51

JHG - Out of Hours Call Handling Tender

Jigsaw Homes Group · North West England, East Midlands

Out of Hours Call Handling Service

• Telephone-answering services

24HR TELEPHONE HELPLINE

Ministry of Defence · Central government · Nationwide (UK)

Awarded to COMBAT STRESS

• Telephone-answering services

24/7 Hazard Line & Emergency Call Out

Mining Remediation Authority · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, South East England

The Mining Remediation Authority seeks a suitably qualified and experienced partner who can provide a 24/7 Hazard Line and Emergency Call Out service to satisfy our legal obligations toward protecting public safety. The Hazard Line must be …

• Risk or hazard assessment other than for construction
• Pollution tracking and monitoring and rehabilitation
• Telephone-answering services

Call handling services (out of hours)

East Midlands Housing Group · Housing · East Midlands

Provision of the out of hours call handling services for EMH Housing and Regeneration, and Midlands Rural Housing. To access the invitation to tender document and respond, please go to our In-Tend portal at https://in-tendhost.co.uk/emh/asp…

• Telephone-answering services

YPO - 001284 Health & Social Care Equipment & Associated Services

Yorkshire Purchasing Organisation · Nationwide (UK)

YPO are looking for the supply of Health & Social Care Equipment & Associated services, to the public sector but predominantly Local Authorities and NHS. The agreement is expected to commence October 2025. Please note that this date is not …

• Medical equipments, pharmaceuticals and personal care products
• Health and social work services
• Repair and maintenance services
• +2

Provision of Out of hours support for the computing and distribution Helpdesk

OPEN UNIVERSITY(THE) · Education · North East England, South East England

The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support.

Awarded to Norman Managed Services · 2 awards

• Telephone-answering services
• Call centre

EEM0071 - Vacant Property Management Framework

EFFICIENCY EAST MIDLANDS LIMITED · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Efficiency East Midlands Ltd (EEM) is a not for profit consortium which establishes and manages a range of Framework and DPS agreements. Our membership has now grown to 367 public sector organisations including housing associations and ALMO…

Awarded to Axis Europe, GAP Property Services (Leicester) Ltd, Gratton Construction Ltd +7 more · 3 awards

• Residential property services
• Accommodation cleaning services
• Building-cleaning services
• +19

Out of Hours Call Handling Service

Orbit Group Limited · Nationwide (UK), East Midlands, West Midlands, East of England, Greater London, South East England

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operat…

Awarded to Fortem Solutions Ltd

• Office-support services
• Telephone-answering services

NHS Devon - Care Co-ordination Hub for Devon

NHS Bristol North Somerset & South Gloucestershire Integrated Care Board · NHS & health · South West England

This notice is placed as a Prior Information Notice (PIN) to inform the market of NHS Devon Integrated Care Board's (the Commissioner's), intention to recommission a Care Co-ordination Hub for Devon . The Commissioner would like to communic…

• Services provided by medical personnel
• General-practitioner services
• Guidance services
• +1

Wales Gypsy Roma and Traveller Advice and Advocacy Services

Llywodraeth Cymru / Welsh Government · Wales (Cymru)

The Welsh Government is procuring contract for a Gypsy, Roma and Traveller advice and advocacy service (“the Service”) for 2024-2028 on a pan Wales basis.

Awarded to TROS GYNNAL PLANT

• Provision of services to the community
• Call centre
• Civic betterment and community facility support services
• +3

Language Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of Language Services for use by Central Government and UK public sector bodies. Further information is included in the Additional Information…

• Interpretation services
• Foreign language translation software development services
• Foreign language translation software package
• +12

For the provision Out of Hours Emergency Telephone Monitoring Service

Together Housing Association · Housing · Nationwide (UK)

For the provision Out of Hours Emergency Telephone Monitoring Service

Awarded to Orca Business Support Ltd

• Telephone-answering services

Care Coordination Hub

NHS Devon Integrated Care Board · NHS & health · South West England

The Care Co-ordination Hub provides a senior level, multi-disciplinary, clinical consultation service, including the ability to prescribe, which assesses patients' needs and navigates them to the right service, first time. Referrals are rec…

Awarded to Medvivo Group Ltd

• Services provided by medical personnel
• General-practitioner services
• Guidance services
• +1

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Perceval House · Greater London

Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels …

• Telephone-answering services
• Telephone survey services
• Telephone switchboard services

Care Coordination Hub for Devon

NHS Devon Integrated Care Board · NHS & health · South West England

NHS Devon ICB sought to commission a care coordination hub service for Devon. Medvivo Group Limited were awarded the contract for these services. Contract start date: 20th December 2023 Contract end date (including extension) 21st March 202…

Awarded to Medvivo Group Ltd

• Services provided by medical personnel
• General-practitioner services
• Guidance services
• +1

Incommunities - Out of Hours Responsive Repairs Call Handling Service

Incommunities Group Ltd · Yorkshire and the Humber

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included wi…

• Telephone-answering services

Out of Hours call monitoring - Repairs service (PIN Notice)

LiveWest Homes Limited · South West England

Please note that this is not a call for competition. Out of Hours call monitoring services

• Telecommunications services
• Call centre
• Switchboards
• +2

TfL 95743 Contact Centre Outsourced Services Framework

Transport for London · Nationwide (UK), Greater London

This is

Awarded to Capita Business Services Ltd, Charles Novacroft, HGS UK +4 more · 12 awards

• Call centre
• Office-support services
• Telephone-answering services

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · West Midlands, Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Serv…

Awarded to Athena Health Care Group (Park Road) Ltd, Like Us (NE) Limited · 2 awards

• Telephone-answering services
• Office-support services
• Telephone operator services

Outsourced Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies. The lotting structu…

• Business services: law, marketing, consulting, recruitment, printing and security
• Accounting and auditing services
• Call centre
• +8

ID 4779419 - DfC - Housing Supply - Landlord Helpline Service

Department for Communities · Central government · Northern Ireland

The contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice…

Awarded to HOUSING RIGHTS SERVICE

• Legal advisory and information services
• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• +5

Business to Business Outsourced Services

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintainin…

Awarded to Sopra Steria Limited

• Banking services
• Accounting and auditing services
• Business and management consultancy services
• +4

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries acros…

• Telephone-answering services
• Office-support services
• Telephone operator services

Extension to Enquiry Handling Service for the Go For It Programme

Lisburn and Castlereagh City Council · Local authority · Northern Ireland

An extension to the contract for the Provision of Enquiry Handling services for the Go For It programme via a single regional contract in order to achieve maximum economies of scale and ensuring consistency of delivery. The Contractor is re…

Awarded to Teleperformance Ltd

• Call centre
• Business services: law, marketing, consulting, recruitment, printing and security
• Postal and telecommunications services
• +1

Dynamic Purchasing System (DPS) for the Provision of Property Repairs, Maintenance and Inspection Services

Arun District Council · Local authority · South East England

THIS NOTICE IS ON BEHALF OF ARUN DISTRICT COUNCIL and is for the provision of establishing a Dynamic Purchasing System (DPS) for Asset Management requirements predominantly for housing works, repairs and maintenance to domestic housing stoc…

• Repair and maintenance services
• Construction work for multi-dwelling buildings and individual houses
• Construction-related services
• +5

Pan London Out of Hours Telephony soft market testing

London Borough of Ealing · Local authority · Nationwide (UK)

This soft market testing exercise concerns the renewal of the innovative joint contract for the provision for out of hours telephony service. The provision of a high quality out of hours call handling shared service is imperative for the cu…

• Telecommunication services except telephone and data transmission services
• Dedicated-business telephone network services
• IP telephone services
• +7

Emergency out of hours service

London Borough of Bexley · Local authority · Greater London

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, …

• Telephone-answering services

Out of Hours Emergency Telephony Service

Aberdeenshire Council · Local authority · Scotland

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently…

Awarded to SPS Doorguard Limited · 2 awards

• Telephone-answering services
• Telephone operator services

Contact Centre as a Service (CCaaS)

Accent Group Ltd · Nationwide (UK)

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and…

Awarded to Wavenet

• Telephone-answering services
• Call centre

TeleCare Call Monitoring and Out-of-Hours Emergency Answering Service

London Borough of Hillingdon · Local authority · Greater London

The London Borough of Hillingdon intends to tender the services for it's TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services in early September 2022. The contract duration for the services will be for a three year contrac…

• Telephone-answering services
• Social services
• Social work and related services
• +1

Longhurst Out of Hours Call Centre

Longhurst Group · East Midlands

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contra…

Awarded to Appello Careline Limited

• Call centre
• Telephone-answering services

Home Oxygen Service for the South-West Region

NHS Devon Integrated Care Board · NHS & health · South West England

NHS Devon Integrated Care Board would like to invite suitably qualified and experienced providers to tender for the provision of a Home Oxygen Service ("the Services") for the South West Region. NHS Devon is seeking to establish a joint con…

• Oxygen-therapy services
• Health and social work services
• Medical equipments, pharmaceuticals and personal care products
• +2

NI Direct Strategic Partner

Department of Finance · Northern Ireland

Awarded to BT

• Teleworking services
• Business and management consultancy and related services
• Business organisation services
• +48

Telephony Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its Telephony Services Dynamic Purchasing System (DPS) for an additional 5 months until 31 August 2022. This short extension is to cover in-flight procurements whilst the replacement DPS is being establish…

• Telecommunications services
• Call centre
• Cards containing integrated circuits
• +73

London Borough of Lambeth Repairs Call Centre Solution Contract

London Borough of Lambeth · Local authority · Greater London

The London Borough of Lambeth is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housi…

• Call centre
• Construction work
• Construction work for subsidised residential accommodation
• +10

The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group

NHS Devon Clinical Commissioning Group · NHS & health · South West England

NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: • 111 call handling services (NHS 111) • Clinical Assessment of 111 calls through the Cl…

Awarded to PRACTICE PLUS GROUP URGENT CARE LIMITED

• Health services
• Guidance services
• Telecommunications services
• +1

DoF - Digital NI - Contact Centre Services for Government

Department of Finance · Northern Ireland

DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…

Awarded to Serco Limited

• Call centre
• Administration services
• Building and facilities management services
• +23

Out of Hours Call Handling and Social Media Monitoring Services

Out of Hours Call Handling and Social Media Monitoring Services · Nationwide (UK)

This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resul…

• Telephone-answering services

Out of Hours Emergency Call Service

Royal Borough of Kensington and Chelsea · Local authority · Greater London

The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council’s out of hours call handling and data collection service. The Council is ideally seeking to engage with organisations with relevant s…

• Call centre
• Customer services
• Office-support services
• +2

Telephony Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its Telephony Services Dynamic Purchasing System (DPS) for a further 3 months until 31 March 2022. This short extension is to cover in-flight procurements whilst the replacement DPS is being established. T…

• Telecommunications services
• Call centre
• Cards containing integrated circuits
• +73

Low Value Facilities Management & Workplace Services DPS

The Minister for the Cabinet Office acting through Crown Commercial ServiceThe Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

CCS intends to put in place a dynamic purchasing system for the provision of Low Value FM & Workplace related Services. The DPS will offer an alternative route to market. It will focus on lower value contracts (less than £1m total value) an…

• Repair and maintenance services
• Administration services
• Advisory and consultative engineering services
• +77

Provision of an out of hours repair call handling service

Pobl Group Ltd · Wales (Cymru)

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Awarded to LLesiant Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services
• +1

Out of Hours Customer Commnication

Stonewater Limited · Nationwide (UK)

The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service P…

• Telephone-answering services
• Customer services
• Telephone operator services

ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element

Lisburn and Castlereagh City Council · Local authority · Northern Ireland

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

Awarded to Teleperformance Ltd

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Telephone-answering services

PAN2300 - Emergency Repairs Call Handling Service

Leicester City Council · Local authority · Nationwide (UK)

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Ea…

Awarded to Pinnacle Connect Ltd

• Business services: law, marketing, consulting, recruitment, printing and security
• Telecommunications equipment and supplies
• Telephone-answering services

Language Services (Lots 1 to 5)

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS), as the Authority, has established a Framework Contract with multiple suppliers for the provision of Language Services including Translation, Transcription and Ancillary Services, Telephone and Video Interpret…

Awarded to AA Global Language Services Limited, Capita Translation and Interpreting, DA Languages Limited +11 more · 141 awards

• Interpretation services
• Foreign language translation software development services
• Foreign language translation software package
• +10

Call Handling Services

NORTHERN GAS NETWORKS LIMITED · North East England, North West England, Yorkshire and the Humber

The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: - Gas Emergency Calls received f…

Awarded to Cadent Gas Limited · 2 awards

• Telephone-answering services

Languages

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

The provision of a Quality Assurance Service for Buyers of the Framework. This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contr…

Awarded to The Language Shop Limited

• Interpretation services
• System quality assurance assessment and review services
• System quality assurance planning services
• +2

T.4415 - Regional Support Services Gypsies and Travellers

Torfaen County Borough Council · Local authority · Wales (Cymru)

We are seeking to commission Housing Related Support Services for the following client group: - Gypsy and Traveller Regional Support Service (Torfaen County Borough Council, Newport City Council and Blaenau Gwent County Borough Council)

Awarded to Gypsies and Travellers Wales

• Social services
• Civic betterment and community facility support services
• Guidance and counselling services
• +4