Search UK public tenders and contract notices

Tiger on Demand Call Centre Services

Cambridgeshire and Peterborough Combined Authority · Local authority · East of England

Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible f…

Awarded to WEMOVE SOLUTIONS LTD

Fusion21 Responsive Repairs & Void Property Framework (2026-30)

Fusion 21 Foundation · Nationwide (UK)

Fusion21 has concluded a competitive tendering procedure to establish a 4-year framework for Responsive Repairs and Void Property. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services …

Awarded to A A MOLYNEUX BUILDERS LIMITED, ALL SERVICE 4 U LIMITED, ARPG ECO LTD +69 more · 5 awards

• Construction work for multi-dwelling buildings and individual houses
• Building construction work
• Building materials
• +8

Customer Contact Centre

Thameslink Southern Great Northern Limited (TSGN) · Greater London

GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to cu…

Intended award to CONCENTRIX TSC UK LTD

Provision of out of hours customer call centre services.

Connexus Homes Limited · West Midlands

Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely …

• Call centre
• Customer services
• Office-support services
• +1

Contingency Supervision Hub

Financial Conduct Authority · Greater London

The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.

Awarded to Foundever GB Limited

Provision of Contact Centre Services to the Legal Aid Agency

The Legal Aid Agency · Central government · Nationwide (UK), North East England, North West England, East Midlands, West Midlands, East of England

The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and …

• Legal services
• Call centre
• Customer services

The provision of FCR Transformation technology

The Police, Fire and Crime Commissioner for Northamptonshire · Police & fire · East Midlands

The provision of Force Control Transformation technology for Northamptonshire Police. The procurement was intended to deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficie…

Intended award to 4NET TECHNOLOGIES LTD

• Software implementation services
• Call centre
• Security, fire-fighting, police and defence equipment
• +1

T26/27-030 Mediation Service within Private Rented Sector Northern Ireland

Lisburn and Castlereagh City Council · Local authority · Northern Ireland

Lisburn and Castlereagh City Council seek to appoint a contractor for the delivery of a Mediation Service within Private Rented Sector Northern Ireland . Your proposal MUST be submitted within the eTendersNI portal, via this CfT. NO OTHER M…

Intended award to HOUSING RIGHTS

• Counselling services
• Call centre
• Civic betterment and community facility support services
• +4

Erasmus+ Government Authorised Exchange Visa Sponsor

Department for Education · Central government · Nationwide (UK)

On 17 December, the UK and the European Commission reached an agreement in principle for the UK to associate to Erasmus+ in 2027. Erasmus+ is the European Union's flagship programme to support education, training, youth, and sport in Europe…

Awarded to IRARA Services Limited

• Administration services
• Administrative educational services
• Administrative services for business operations
• +7

The Decision-Making Service Support For Disabled Persons Railcard

Rail Delivery Group · Nationwide (UK)

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according t…

Awarded to Nimbus Disability

• Administration services
• Administrative educational services
• Call centre
• +2

Outsourced Services

Government Commercial Agency · Central government · Nationwide (UK)

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Awarded to Accenture UK Limited, Arvato Limited, CENTRIC HR LIMITED +24 more · 2 awards

• Payroll management services
• Accounting and auditing services
• Business services: law, marketing, consulting, recruitment, printing and security
• +8

Provision of Equality Advisory Support Service (EASS)

Cabinet Office · Central government · Nationwide (UK)

The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights i…

Awarded to G4S, G4S Facilities Management (UK) Ltd

Out of Hours Call Handling Service - Soft Market Engagement (SME)

Metropolitan Housing Trust · Housing · Nationwide (UK)

Metropolitan Housing Trust Ltd (MHT) is conducting a Soft Market Engagement (SME) exercise to obtain supplier feedback on the future provision of an Out of Hours Call Handling Service. This engagement will help inform the service specificat…

• Call centre

Single Service Centre

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Central government · delivery region not published

The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge a…

Awarded to Capita Business Services Ltd, Foundever GB Limited · 2 awards

• Call centre

Out of Hours Call Handling Service 2026

Eastlight Community Homes · delivery region not published

Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

• Telephone operator services
• Call centre
• Telephone switchboard services
• +1

External Call Handling Service

Cirrus Purchasing c/o Halton Housing · Charity · North West England

Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …

Awarded to SPS Doorguard Limited

• Call centre

Unified Communications

Hafod Housing Association · Housing · Wales (Cymru)

Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod'…

• Communications network
• Call centre
• Communications system maintenance services
• +6

Transport Hub and Services

NHS Lanarkshire · NHS & health · Scotland

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

• Telephone-answering services
• Call centre
• Customer services

Taxi Management Services (Crew/ Passenger Movements)

SOUTH WESTERN RAILWAY LIMITED · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Provision of Taxi Management Services (Crew/ Passenger Movements)

Likely replaces the contract held by First Travel Solutions Ltd · ends 31 Dec 2026

• Taxi services
• Call centre
• Hire of passenger transport vehicles with driver
• +2

Contact Centre Omni Channel Telephony

Greensquareaccord · delivery region not published

GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

• Telephone operator services
• Call centre
• Telephone switchboards

ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

Energy Saving Trust Ltd · Scotland

Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…

Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards

• Call centre
• Energy-efficiency consultancy services
• Energy-management services

Contact Centre Omni Channel Telephony

Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

• Telephone operator services
• Call centre
• Telephone switchboard services

Digital Care Call - Maintenance Contract

Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

To provide maintenance services for Digital Care Call.

Awarded to Appello Careline Limited

The Provision of Call Centre Support Services (UoB) 2026

University of Bedfordshire · Education · delivery region not published

The Provision of Call Centre Support Services for the University of Bedfordshire 2026

Awarded to Echo-U Limited

• Call centre

National Contact Centre

NHS Blood and Transplant · Central government · Nationwide (UK), South West England

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both i…

Intended award to Arvato Limited

• Call centre
• Command, control, communication and computer systems

Contact Centre 2026

Oxford City Council · Local authority · South East England

Cloud-based contact centre

Awarded to BDR Technical Solutions Ltd

• Call centre
• Telephone exchanges
• Telephone switchboards

DHSC: CNO: National Breast Feeding Helpline 2026-2031

Department of Health & Social Care · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England

Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

Awarded to The Breastfeeding Network

• Call centre
• Guidance services

Out of Hours Phone Service

Housing Solutions · Housing · South East England

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

Awarded to Davies Group Limited

• Call centre
• Telephone-answering services

FW Services- Partnership Customer Support- Multi Site 0328

Scottish Hydro Electric Power Distribution plc · Nationwide (UK)

Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which de…

Awarded to Changeworks Resources for Life Ltd

• Call centre
• Provision of services to the community

DVSA contact centre additional capacity - Call Surges

Driver and Vehicle Standards Agency · Central government · Nationwide (UK)

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to s…

• Call centre

Liberty License Renewal

Bristol NHS Foundation Trust · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

SolutionCare Services and Support Renewal - Comprehensive/Fully Supported for Liberty Licensed Applications

Intended award to Netcall Technology Limited

Out of Hours Telephone Answering Service

Broadland Housing Association Limited · Housing · East of England

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

Awarded to Norse Group Services Ltd

• Call centre
• Telephone switchboard services
• Telephone-answering services

Contact Centre Services for 2027 Census Test

Office for National Statistics · Central government · delivery region not published

An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

Awarded to Serco Limited

Out of Hours Call Handling

Cardiff Community Housing Association (CCHA) · Housing · Nationwide (UK)

Contract award for Out of Hours Call Handling

Awarded to Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services

Capability Assets' Managed Service

Merseyside Fire and Rescue Authority · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Merseyside Fire and Rescue Authority (The Authority) as Lead Authority for National Resilience, seeks to identify a Prime Contractor to provide a Capability Assets' Managed Service. The requirements are for the maintenance, repair and servi…

• Customer services
• Auditing services
• Call centre
• +10

Maintain Framework

Watford Community Housing · Nationwide (UK), North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands

Watford Community Housing (WCH) has awarded a multi-lot framework to Suppliers for the delivery of Repairs and Empty Homes works across the UK. The framework will operate for a period of four years. The framework will be managed by Pretium …

Awarded to Arc Group London Ltd, Axis Europe, BTU (INSTALLATION & MAINTENANCE) LIMITED +19 more · 79 awards

• Construction work
• Asbestos removal services
• Asbestos-removal work
• +26

Community Alarms 2026-28 Lot 1: Monitoring and Response and Call Handling Lot 2: Provision of Equipment

Central Bedfordshire Council · Local authority · East of England

Community Alarms 2026-28 Lot 1: Monitoring and Response and Call Handling Lot 2: Provision of Equipment Please READ/follow the information and guidance supplied below and within the Tender documents, this will help with your tender submissi…

Awarded to Careium UK Limited · 2 awards

• Installation of safety equipment
• Alarm systems
• Alarm-monitoring services
• +2

Warm Homes Plan - Consumer Protection Reform

Department for Energy Security & Net Zero · Central government · Nationwide (UK)

Disclaimer The information set out below is indicative only. The scope, timelines, routes to market, contract values and duration are subject to change. Reform proposals are also subject to public consultation later in 2026 which may signif…

• Customer services
• Administration services
• Auditing services
• +5

Public Enquiries Call Handling Service

Ofqual · West Midlands

Requirement to deliver the potential call overflow services from designated office or remote location.

Awarded to Foundever Operating Corporation Limited

• Call centre

Out of hours - emergency call centre

Wokingham Borough Council · Local authority · Nationwide (UK)

Emergency-Out-of-Hours (OOH) Call handling contract - The service provides a point of contact for residents if an event or incident of an emergency nature occurs outside of normal WBC weekday opening / working hours.

Awarded to BRACKNELL FOREST BOROUGH COUNCIL

CrimeStoppers Reporting Line

Scottish Police Authority · Police & fire · Scotland

CrimeStoppers service for the anonymous reporting of crime and intelligence

Awarded to Treble 5 Treble 1 Limited

• Call centre

MoJ & HMPPS Enquiry Service

Ministry of Justice · Central government · Nationwide (UK)

The Authority is preparing to launch a retender for the provision of Ministry of Justice (MoJ) & HM Prison & Probation Service (HMPPS) public enquiry communication services. Please note, this notice does not constitute a call for competitio…

• Call centre

Out of Hours Call Handling Service

The Swaythling Housing Society Limited (trading as Abri) · Nationwide (UK)

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

Awarded to Morgan Sindall Property Services

• Call centre
• Telephone network
• Telephone operator services
• +2

Phase 2 Contact Centre Services

Department for Work & Pensions · Central government · Yorkshire and the Humber

The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (foll…

Awarded to G4S Facilities Management (UK) Ltd · 3 awards

• Call centre

FW Services- Partnership Customer Support- Multi Site 0628

Scottish Hydro Electric Power Distribution plc · Nationwide (UK)

Tender to provide vulnerable customer support programme (2026-2028) SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services tha…

• Call centre
• Provision of services to the community

Contract for the provision of security services and call handling

RYKNELD HOMES LIMITED · East Midlands

to provide call handling and out of hours services -in line with services provided currently

Awarded to SPS Doorguard Limited

• Call centre

Out Of Hours Call Handling Service

Vico Homes · Yorkshire and the Humber

Vico Homes Limited Request for Information Out of Hours Call Handling Service 1. Purpose This document invites market feedback and supplier information to validate solution options, indicative costs, and delivery approaches for the requirem…

• Call centre

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

ROCHDALE BOROUGHWIDE HOUSING LIMITED · North West England

Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the …

Intended award to MANGO DIRECT MARKETING LTD

• Call centre

1349 - Livin - Repairs, Maintenance, and Compliance

Livin Housing Ltd · North East England

Livin Housing Ltd is a community-focused Registered Provider of social housing operating across County Durham and the wider North East. With a portfolio of approximately 9,000 homes, Livin’s purpose is to improve lives through sustainable h…

Intended award to Mears Limited

• Architectural and building-surveying services
• Asbestos removal services
• Bathrooms construction work
• +31

Out of Hours Call Handling Service – 00267-CX

Stonewater Limited · delivery region not published

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including esta…

Intended award to SPS Doorguard Limited

• Call centre
• Telephone-answering services

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

Awarded to Gamma Telecom

• Telecommunications services
• Accessories for sound and video equipment
• Audio-visual equipment
• +54

Digital Alarm Installation and Resident Communications

Housing 21 · Nationwide (UK)

Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The soluti…

Awarded to Appello Smart Living Solutions

• Call centre
• Electrical installation work
• Information technology services
• +1

Provision of Call Handling Services

Amplius Living · South East England

Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls. To view this notice, please click here: https://w…

Awarded to Appello Careline Limited

EAST0779 - Provision of Warden Alarm Response Services

Eastlight Community Homes · Nationwide (UK)

Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, …

Intended award to Careium UK Limited

• Alarm-monitoring services

Dormant Assets Scheme Insolvency Solution

Reclaim Fund Limited · Central government · Greater London

Should the disorderly insolvency of a Scheme participant occur, RFL would need to provide a B2C solution that mirrors the value that, and process by which, ‘live’ customers can be compensated through the firm’s insolvency practitioner. RFL …

Intended award to PricewaterhouseCoopers LLP

• Auditing services
• Business and management consultancy and related services
• Call centre
• +2

Out of Hours Call-Handling Services

Believe Housing Limited · North East England

Out of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.

Intended award to ORBIS PROTECT LIMITED

• Call centre

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

Awarded to Withheld Section94 supplier

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +8

Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan

British Council · Local authority · delivery region not published

The primary objective of this ITT is to find a professional call centre company to support British Council ESAT-J in Japan to provide a standardized, efficient, security, integrity and scalability in the delivery process across Tokyo.

• Call centre

Dacorum Borough Council Responsive Repairs, Cyclical Maintenance and General Build Services

Dacorum Borough Council · Local authority · East of England

This Council is seeking a single Service Provider to provide Responsive Repairs, Cyclical Maintenance, General Build Services and a Customer Services Centre as outlined below: General and specialist repairs Preventative maintenance Void ser…

Awarded to Cardo (South) Limited, Contract Award Notice Issued in error - To be confirmed · 3 awards

• Repair and maintenance services
• Advisory and consultative engineering services
• Architectural and building-surveying services
• +19

Nursery Milk Reimbursement Unit (NMRU) 2025

NHS Business Services Authority · NHS & health · Nationwide (UK)

Award of a call off contract for the Nursery Milk Reimbursement Unit following a further competition under the Crown Commercial Services (CCS) Funds Administration & Disbursement Services (FAADS) Dynamic Purchasing System (DPS) RM6322

Awarded to Opia Limited

• Administrative services for business operations
• Administration software package
• Auditing services
• +15

The provision of force control room transformation technology

The Police, Fire and Crime Commissioner for Northamptonshire · Police & fire · East Midlands

Northamptonshire Police are beginning a Force Control Room Technology Change Programme to enhance public contact and optimise incident management. The programme is planned over three years and will deliver a robust, scalable, and future-rea…

• Software implementation services
• Call centre
• Industry specific software package
• +2

Conversational AI Platform

Department for Work & Pensions · Central government · Nationwide (UK)

The Department for Work and Pensions (DWP) ("the Authority") is responsible for welfare, pensions, and child maintenance policy within the UK. As the UK’s biggest public service department, it administers the State Pension and a range of wo…

• Interactive voice response software package
• Call centre
• IT services: consulting, software development, Internet and support
• +1

RM6226 Debt Resolution Services - Lot 1

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

• Platform interconnectivity software development services
• Accounting and auditing services
• Accounting services
• +96

Contact Centre Services

Kent County Council · Local authority · South East England

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a…

Awarded to Capita Business Services Ltd

• Call centre

HOCS4/00015 MILITARY PERSONNEL & VETERANS SERVICE DELIVERY CONTRACT (MP&VSDC) relating to provision of Armed Forces Pay, Pensions, other Military HR Services and Administrative Services Extension

Ministry of Defence · Central government · Nationwide (UK)

The purpose of this notice is to publish the Authority's intention to modify the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT (SDC). The SDC requirement (known during the procurement as the Future Service Delivery C…

Awarded to Shared Services Connected Limited

• Administrative services for business operations
• Call centre
• Information technology services
• +3

Out of Hours and Warden Call Handling Services

mhs homes group · South East England

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful p…

• Call centre
• Telephone-answering services

Out-of-Hours Customer Support Services

Transport for Wales Rail Limited (Utility Buyer) · Nationwide (UK)

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

Awarded to Journeycall Ltd

• Call centre
• Helpdesk and support services
• Telecommunications services
• +1

Dormant Assets Scheme Insolvency Solution

Reclaim Fund Limited · Central government · Greater London

Should the disorderly insolvency of a Scheme participant occur, RFL would need to provide a B2C solution that mirrors the value that, and process by which, ‘live’ customers can be compensated through the firm’s insolvency practitioner. RFL …

• Information technology services
• Auditing services
• Business and management consultancy and related services
• +2

ScotRail Customer Contact Centre

ScotRail Trains Limited · Scotland

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

Awarded to Teleperformance Ltd

• Call centre
• Office-support services
• Payroll management services
• +2

Enterprise IT Service Desk - UK2 - Market Engagement Event

Ministry of Defence · Central government · Nationwide (UK)

The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service …

• Information technology services
• Call centre
• Helpdesk services
• +1

Contract for Waste Collection and Street Cleaning

South Oxfordshire District Council · Local authority · South East England

South Oxfordshire District Council and Vale of White Horse District Council (the Councils) are seeking to appoint a contractor to provide refuse collection and waste related services (including, residual waste, dry recyclables, green waste,…

Awarded to Biffa Waste Services Ltd · 2 awards

• Refuse and waste related services
• Call centre
• Clinical-waste collection services
• +11

Housing Maintenance & Repair

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

This dynamic purchasing system (DPS) provides a compliant, one stop shop for all aspects of housing maintenance & repair for both tenanted and void/vacant properties. Featuring a vast range of both planned and reactive maintenance & repair …

• Repair and maintenance services
• Agricultural, forestry, horticultural, aquacultural and apicultural services
• Architectural, engineering and surveying services
• +97

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +8

Fraud and Corruption Reporting Online (FCROL)

NHS Business Services Authority · Central government · delivery region not published

Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…

Awarded to Treble 5 Treble 1 Limited · 2 awards

Ophthalmology Coordination Service Hub - Coventry and Warwickshire - Market Engagement

NHS Coventry and Warwickshire Integrated Care Board · Central government · West Midlands

***THIS ADVERT IS FOR A MARKET ENGAGEMENT EVENT ONLY*** NHS Arden and Greater East Midlands CSU on behalf of NHS Coventry and Warwickshire ICB are seeking to run a market engagement event for providers who have the relevant experience and s…

• Administrative healthcare services
• Call centre

project_7478 - The Fosterline Service 2023

Department for Education · Central government · Nationwide (UK)

PCR Compliant extension to the Fosterline Service awarded 2023

Awarded to The Fostering Network

• Call centre
• Helpdesk and support services

Out of Office Hours Emergency Call Handling Service

Orbit Group Limited · East Midlands, West Midlands, East of England, Greater London, South East England, South West England

Providing Out of Hours Emergency cover for Orbit Homes Limited. Covering calls during evenings, weekends, and bank holidays that are classed as an Emergency. The service will operate at the following times: Monday to Friday 1700 to 0830; Sa…

Intended award to AFTER BUILD LIMITED

Whistleblowing Hotline Service

The City of Edinburgh Council · Local authority · Scotland

The City of Edinburgh Council (the “Council”) awarded a Contract for a Whistleblowing Hotline Service. The Council’s appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight …

Awarded to Safecall

• Investigation services
• Call centre
• General management consultancy services

24/7 Hazard Line & Emergency Call Out

Mining Remediation Authority · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Provision of 24/7 Hazard Line and Emergency Call-Out Service The provision of a 24/7 Hazard Line and Emergency Call-Out Service, designed to support critical operations and ensure immediate response during emergency situations. Objectives a…

Awarded to Mines Rescue Service Ltd

• Call centre
• Hazard protection and control consultancy services

Extension - Patient & Healthcare Communications & Related IT Services

Surrey and Borders Partnership NHS Foundation Trust · Charity · Nationwide (UK)

This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Pro…

Awarded to BTS Holdings plc, Barrier Networks, Exponential-E Limited +12 more · 14 awards

• IT services: consulting, software development, Internet and support
• Call centre
• Computer equipment and supplies
• +20

Enterprise IT Service Desk (RFI)

Ministry of Defence · Central government · delivery region not published

The current Enterprise IT Service Desk contract provides IT Service Desk services (described below) to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Ente…

• Call centre
• Helpdesk services
• Information technology services
• +1

Patient Healthcare Communications and Related IT Services Framework

Surrey & Boarders Partnership NHS on behalf of NHS Commercial Solutions · Central government · Nationwide (UK), North East England, North West England, West Midlands, East of England, South East England

NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services. We are inviting suppliers to participate in a Preliminary Market Engageme…

• Customer survey services
• Advertising and marketing services
• Advertising services
• +39

Dormant Assets Scheme Insolvency Solution

Reclaim Fund Limited · Central government · Greater London

The Dormant Assets Scheme seeks to unlock dormant funds for good causes while protecting customers’ right to reclaim their money. It enables eligible firms to voluntarily transfer dormant assets to Reclaim Fund Ltd (RFL) and be reimbursed f…

• Auditing services
• Business and management consultancy and related services
• Call centre
• +2

1295 - Repairs, Voids, Planned and Cyclical Works

CHS Group · East of England

CHS sought to appoint a single contractor to deliver their repairs, voids, planned and cyclical works programs. The contract will be for an initial 4 years, with an option to extend by a further 4 years and then a further 2 years, for a tot…

Awarded to Fortem Solutions Ltd

• Construction work
• Asbestos removal services
• Bathrooms construction work
• +18

Provision of a Technology Enabled Care (TEC) Alarm Receiving Centre (ARC) solution

Warrington Borough Council · Local authority · North West England

Provision of a Technology Enabled Care (TEC) Alarm Receiving Centre (ARC) system deployed as Software-as-a-Service solution, including software provision; implementation services, legacy system data migration, training; software hosting, su…

• Call centre
• Alarm-monitoring services
• IT services: consulting, software development, Internet and support
• +1

DWP Digital Channels Contact Centre (DC3)

Department for Work & Pensions · Central government · Nationwide (UK)

DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Cont…

Awarded to Route 101 Limited

• Call centre
• IT services: consulting, software development, Internet and support
• Software package and information systems
• +1

Call Handling & Dispatch Message Service for the EDT - S484548

Norfolk County Council · Local authority · delivery region not published

For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract

Awarded to East of England Ambulance NHS Trust

Contact Centre Services

Disclosure and Barring Service · North West England

Contact Centre Services for DBS

• Call centre

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment moni…

• Telephone-answering services
• Alarm-monitoring services
• Call centre

DHSC: National Breastfeeding Helpline

Department of Health & Social Care · NHS & health · Greater London

The Department of Health and Social Care is seeking a provider to deliver the National Breastfeeding Helpline, providing breastfeeding information and support via a 24 hour helpline for families across the UK.

Awarded to The Breastfeeding Network

• Counselling services
• Call centre
• Guidance and counselling services

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards

• Administration services
• Accounting and auditing services
• Accounting review services
• +51

Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

NHS Cambridgeshire and Peterborough Integrated Care Board · NHS & health · East of England

The ICB is committed to the provision of a high-quality IUC by offering the following services:<br/>• NHS 111 call handling,<br/>• 24/7 Clinical Assessment Service (CAS),<br/>• Out of Hours Primary Care Access.<br/>• These may be delivered …

Awarded to INTEGRATED CARE 24 LTD · 2 awards

• Health services
• Call centre
• Guidance services
• +1

N/A

SSE PLC · Nationwide (UK)

provision of additional call handling Agent to support SSE call centre operations and provide ad hoc agents to cover severe weather events

Awarded to Ant Marketing Limited

• Call centre

Out of Hours Call Handling & Telecare Alarm Monitoring Services

Freebridge Community Housing Limited · East of England

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alar…

• Call centre

Out Of Hours Service Provider

Golding Homes · South East England

Out Of Hours Call cover

Awarded to SPS Doorguard Limited

• Call centre

Provision of Out of Hours Telephone Service

Aster Group Limited · Nationwide (UK)

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…

Awarded to Somerset Lifeline T/A Deane Helpline

• Call centre
• Customer services
• Emergency telephones
• +2

Framework Agreement for Patient & Healthcare Communications & Related IT Services

NHS Commercial Solutions · NHS & health · Nationwide (UK)

The aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The a…

Awarded to BTS Holdings plc, Barrier Networks, Exponential-E Limited +12 more · 8 awards

• IT services: consulting, software development, Internet and support
• Agricultural, farming, fishing, forestry and related products
• Call centre
• +21

User Services for Emergency Services Network (ESN)

Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. 

Awarded to IBM United Kingdom Limited

• Telecommunications services
• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• +39

Brighter Places - Gas and Electric Servicing, Breakdown and Compliance Contracts

BRIGHTER PLACES · South West England

Brighter Places sought expressions of interest from suitably skilled and experienced Suppliers to deliver Gas and Electric servicing and remedial works across its stock in Bristol and the surrounding areas, consisting of approximately 3,600…

Awarded to Sure Maintenance Ltd

• Repair and maintenance services of central heating
• Asbestos removal services
• Asbestos-removal work
• +44

AMCV 331 - Telecare Managed Services

Shropshire Council · Local authority · Nationwide (UK), West Midlands, South East England

This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: • Manage the full contract, including l…

Awarded to Appello Careline Limited, Appello Smart Living Solutions, Astraline (TEC) Ltd +6 more · 8 awards

• Health and social work services
• Administrative healthcare services
• Alarm systems
• +99